East Bay BMW

Experienced a memorable visit where I was embraced as a valued member of their family. Minimal wait time was observed. They thoughtfully provided a loaner vehicle for my convenience, a gesture that was tru valued member of their family. Minimal wait time was observed. They thoughtfully provided a loaner vehicle for my convenience, a gesture that was truly commendable. I received detailed updates on my car through a video inspection, enhancing the overall experience. The service was conducted with utmost professionalism, complemented by a team of courteous and welcoming staff members. More

Kumar my serve rep is always attentive I assisting me. There was a problem after having my service done and so I took the car back and within five minutes he had it back in with the mechanics and had the There was a problem after having my service done and so I took the car back and within five minutes he had it back in with the mechanics and had the problem resolved with 15 minutes. More

Our service associate, Mr. Bruce Wong, and his service technician did an outstanding job in put my baby back into a great shape. Mr. Issac, who had worked on my 325i, has sent Bruce Wong, and his service technician did an outstanding job in put my baby back into a great shape. Mr. Issac, who had worked on my 325i, has sent me several great detailed videos as to what problems my vehicle were having and his professional advice on the repairs. The coordinations between Mr. Wong and Mr. Issac in keeping me in the loop about the progress of the repairs were "Barred None." I can't thank them both enough and that is a reason I will keep coming back for the service and repairs. Thank you East Bay BMW and your professional staff. More

BMW is the epitome of strictly paying for brand. They embody the concept of planned obsolescence, and every time you go in to get something fixed that should never be broken, be ready to be charged They embody the concept of planned obsolescence, and every time you go in to get something fixed that should never be broken, be ready to be charged at least 10x more than you think it'll cost. This particular dealer is also terrible about communicating with you. More

Professional, friendly and efficient service offered here. I am satisfied with their service, especially appreciate the live video they send to you while checking issues of your car. here. I am satisfied with their service, especially appreciate the live video they send to you while checking issues of your car. More

Quality of service and care is outstanding. They take very good care of their clients- and the client’s vehicle. They take very good care of their clients- and the client’s vehicle. More

I love getting my BMW serviced at this location. The staffs are all so friendly and accommodating. Ben Simpson took care my BMW and made sure I was well taken care of. The staffs are all so friendly and accommodating. Ben Simpson took care my BMW and made sure I was well taken care of. More

Daniel is an experienced service advisor. I am satisfied with the ease of service management. I am satisfied with the ease of service management. More

I recently had the pleasure of using East Bay BMW for my vehicle, and I must say, it was an exceptional experience from start to finish. I was greeted warmly by the staff, his name was Alex Nocon. Alex gu vehicle, and I must say, it was an exceptional experience from start to finish. I was greeted warmly by the staff, his name was Alex Nocon. Alex guided me through the process and made sure I understood what services would be performed on my car. The waiting area was clean, comfortable, and equipped with amenities to make my wait enjoyable.The technicians who worked on my vehicle were clearly skilled professionals who knew their craft inside and out. They provided a video clip with clear explanations of the work to be performed. To top it all off, the pricing was fair and competitive, especially considering the high level of service provided. I left East Bay BMW feeling confident in the work done on my vehicle and grateful for the outstanding customer experience. Their professionalism, expertise, and dedication to customer satisfaction truly set them apart. I highly recommend . More

Ben, my service advisor provided excellent service. I told him that he will be the reason why I will purchase my next car in Eastbay BMW. Besides the amazing customer service from the advisor, Easybay I told him that he will be the reason why I will purchase my next car in Eastbay BMW. Besides the amazing customer service from the advisor, Easybay BMW service department from intake to technician are very professional and all the staffs I encountered are smiling and friendly, Happy staff, Happy customers! More