East Bay BMW

Very attentive and willing to do the best for their customers, Myriam Flores is top notch! customers, Myriam Flores is top notch! More

Great customer service from start to finish… nice, friendly and professional employees…. Triple a rating friendly and professional employees…. Triple a rating More

Scheduled appoitment for simple oil change for 8 am, I did not receive my car back until almost noon 12pm. I was not notified about any issues they were having with my car. It took over 1 hour to retriev did not receive my car back until almost noon 12pm. I was not notified about any issues they were having with my car. It took over 1 hour to retrieve my car after I signed my invoice and only after I went to the service manager and brought it to his attention. More

This dealership is top notch when it comes to customer service and attentiveness. The best of the best service and attentiveness. The best of the best More

I highly recommend working with Myriam Flores when at Eastbay BMW. Myriam genuinely cares about the people she works with. I appreciate the care and respect Myriam demonstrates when caring for my vehicl Eastbay BMW. Myriam genuinely cares about the people she works with. I appreciate the care and respect Myriam demonstrates when caring for my vehicle needs and my hectic schedule. I trust Myriam with my BMW care and recommend her to all my friends with BMWs More

The service department provides exceptional customer service in particular service advisor Maryiam Flores. She greets me as I pull up, go to her office where she clearly explains what services are need service in particular service advisor Maryiam Flores. She greets me as I pull up, go to her office where she clearly explains what services are needed and costs. She quickly arranges transportation and very responsive during the whole time car is serviced. More

I had to take in my 2024 BMW X5 50e to check on a couple warning lights. As much as I love my 50e, I had to leave my car at the dealership for about 10 days for a thorough checkup and SME replacement. D warning lights. As much as I love my 50e, I had to leave my car at the dealership for about 10 days for a thorough checkup and SME replacement. During this time, my Customer Service Adviser, Myriam Flores was amazing! She kept me updated on the current status of my 50e repairs via texts and emails, and also set me up with a loaner car. The pickup process was also quick and seamless. Overall, I was very happy with my experience at both East Bay BMW and with Myriam Flores! More

The dreaded check engine light came on my 2020 BMW… Got an appointment scheduled with my service advisor Kier Custodio within a day and took just that morning to get the problem with a loose in BMW… Got an appointment scheduled with my service advisor Kier Custodio within a day and took just that morning to get the problem with a loose intercooler clamp diagnosed and fixed…back on the road! More

Always a pleasure working with Kier Custodio, my Service advisor. Very friendly, gives you updates and in and out quick! Thank you Kier! advisor. Very friendly, gives you updates and in and out quick! Thank you Kier! More

Bruce Wong is the best! Excellent customer service! i am so happy about my experience at east bay bmw Excellent customer service! i am so happy about my experience at east bay bmw More