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East Bay BMW

Pleasanton, CA

4.9
723 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 723 reviews

July 22, 2024

My service advisor, Bruce was helpful. I appreciate the service video sent to my email and via text. More

by Barbara H-E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Jul 26, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 20, 2024

Bruce Wong was great, he followed up. It is great to have someone who can speak Chinese. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Jul 23, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

July 19, 2024

I had a great experience, East Bay BMW was clean their people were very professional, Anmol Bajwa helped from the minute I walked in he asked what I was interested in then took me for a test drive, the ca More

by Timmadge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anmol Bajwa, Steven Kong
Jul 23, 2024 -

East Bay BMW responded

Timmadge, thanks for your praise and kind comments about our team.

Jul 24, 2024 -

Timmadge responded

East Bay BMW thank you for a great car shopping experience, clean and professional, Anmol Bajwa and Steven Kong made this purchase the best I’ve ever had….I recommend your dealership to everyone! Tim Madge

July 17, 2024

East Bay BMW always takes the upmost care of my vehicle. They really do pride themselves on excellent customer service. More

by MARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everado Diaz
Jul 18, 2024 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

July 17, 2024

I am a big fan of Kier in service and the text and video assessments . More

by bgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier , Ryan Moayer, Geoff Murrray, Amit Prasad, Kevin Rego, Frank Key, Mario Panela
Jul 18, 2024 -

East Bay BMW responded

Hello Bgordon, thank you; we appreciate your feedback!

July 15, 2024

So easy to get service here! Bruce Wong is a great service advisor who gives A+ customer service. Thank you!! More

by sharonpiserchio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Jul 17, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 15, 2024

East Bay BMW is Great. Always has adequate inventory on amazing cars and SUV’s. The place is clean and the people are always willing to help! Service has always been great. More

by Sillyrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Kong, Jim Burke, Amit Prasad
Jul 17, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 13, 2024

I love how my car looks clean after I get a service there, hands down home of the best dealers out there every one looks like they want to be there, great team, and I’m willing to skip 2 bmw dealers ju More

by garciavictor360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EVERARDO DIAZ, Technician RAMON CARRANZA
Jul 17, 2024 -

East Bay BMW responded

Garciavictor360, thank you for your kind review; we are happy to pass along your comments to the team here at East Bay BMW!

July 12, 2024

Awesome experience everytime I use the east bay BMW service. The staff is exceptionally knowledgeable and explains in details about the car condition etc. go for Bruce wong as your service advisor. More

by amolc24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Jul 17, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 12, 2024

Excellent service time with oil, tires, brakes, coolants after time at the Pleasanton Hendricks BMW facility. More

by Mandava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Wong, Amit Prasad
Jul 17, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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