East Bay BMW

Check-in for service was quick and efficient. The waiting area was clean and tidy. My advisor was courteous and helpful. Considering this was my first time at this dealership,overall, it was a gr The waiting area was clean and tidy. My advisor was courteous and helpful. Considering this was my first time at this dealership,overall, it was a great experience. More

It was very easy to do business there. Diana was great to work with and I look forward to my next visit. Diana was great to work with and I look forward to my next visit. More

Long time customer who has always enjoyed the environment and service of the dealership. Never felt pressured. and service of the dealership. Never felt pressured. More

Great Sale and finance team. Very helpful in providing amazing offers and transitioning through sale process and delivery of your desired car. Very helpful in providing amazing offers and transitioning through sale process and delivery of your desired car. More

Jason Cohn was great in whole process, especially explaining important features of X5. Really helped us to get a good deal too. explaining important features of X5. Really helped us to get a good deal too. More

Very good service. Took care of pre purchase items with no issues. Good pricing on brakes Took care of pre purchase items with no issues. Good pricing on brakes More

I went in for my normal service. Was told that a coolant flush and alignment were not part of my extended warranty package and would have to pay out of pocket for those. That would Was told that a coolant flush and alignment were not part of my extended warranty package and would have to pay out of pocket for those. That would have been nice to know ahead of time. I had some other concerns about my car that were addressed. One involved taking the steering column apart to lube the area and put it back. I imagine that the battery was disconnected in the process. When I got my car back, the 12V adapter no longer functioned. It worked when I dropped the car off, not when i got it back. I returned the next day and explained what happened. They diagnosed it as a fuse and then told me it wasn't covered under warranty and that it was my fault because I plugged something that killed the fuse. I was very upset at not being heard. They did replace the fuse for free, but the lack of taking me seriously and not being heard is unacceptable. In the future, I will document that my components work properly before handing over my key. More

Prompt and very professional service from Bruce. I was able to drop off my vehicle and with the help from Bruce get my car back the same day. Clear detail of options and services available that me I was able to drop off my vehicle and with the help from Bruce get my car back the same day. Clear detail of options and services available that met my needs More

Great service, great service adviser. He explaind everything very well ( what was needed) and gave good advice. Nicely handled He explaind everything very well ( what was needed) and gave good advice. Nicely handled More

Everyone we dealt with at this dealer were extremely helpful and friendly. No pushiness always looking to help find what was good for us. So professional and thorough. helpful and friendly. No pushiness always looking to help find what was good for us. So professional and thorough. More