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East Bay BMW

Pleasanton, CA

4.9
685 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 685 reviews

February 26, 2025

Ben In service and his team of Master Techs and Louis, were so professional and took care of the issue.. He worked with BMW on the warranty front and made sure that the repairs were fully covered and they More

by mj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben in service. Amit is now in service management, Amit Prasad
Feb 28, 2025 -

East Bay BMW responded

Hello Mj, we appreciate you taking the time to leave us this feedback.

February 25, 2025

Stop by earlier today, Wayne the car guy was amazing. He personally took care of my knee, our 2018×5 Was low on Windshield wipe liquid. Amazing service More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne, The car guy. 5 Stars all day
Feb 28, 2025 -

East Bay BMW responded

Kb, we are glad we could help!

February 25, 2025

It’s difficult to find a service manager that cares and looks after your best interests. Marcus Sauceda is a gem, all Service Advisors should be modeled after him. More

by alfred a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Sauceda
Feb 28, 2025 -

East Bay BMW responded

Hi Alfred A, we are very happy to have provided you with such a positive experience!

February 24, 2025

Capable and helpful sales. Daryl was extremely helpful … gave me a complete lowdown on the features . More

by Renu Bhasin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryl
Feb 26, 2025 -

East Bay BMW responded

Renu Bhasin, we are glad we could help!

February 24, 2025

Received air bag recall replacement. Got a loaner car. Everything was arranged professionally. Really appreciated the service and the people at the dealership. More

by lilong721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumor, Wayne Dabio, Victoria
Feb 26, 2025 -

East Bay BMW responded

Thank you so much again for your feedback! We hope you have a great day!

February 24, 2025

East Bay BMW dealership has always been very professional kind and courteous to me. From purchasing my third car through them to having all cars service for them. I’ve always had pleasant experience professi More

by davebduncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
Feb 27, 2025 -

East Bay BMW responded

Davebduncan, thanks for taking the time to leave a review.

February 24, 2025

Service at East Bay BMW has always been timely and professional. Staff are friendly, informed, and helpful. I would highly recommend servicing BMWs with this dealership. More

by g53eorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Brightenstine
Feb 27, 2025 -

East Bay BMW responded

G53eorge, thanks for taking the time to leave a review.

February 21, 2025

They've done excellent work in a timely manner for my 2016 BMW 228i over the past 10 years. More

by BG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Lopez
Feb 23, 2025 -

East Bay BMW responded

Bg, we are so happy to read such a great review about East Bay BMW!

February 20, 2025

Consistent, friendly and service oriented. Things get addressed correctly the first time, every time. I highly recommend the East Bay BMW team. More

by cwduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson - Service
Feb 23, 2025 -

East Bay BMW responded

Cwduff, we are so happy to read such a great review about East Bay BMW!

February 19, 2025

Thanks Michaelangelo for all the help with my servicing. Appreciate your professionalism and knowledge of the services and pricing. thanks again! More

by zoeylove1009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaelangelo
Feb 21, 2025 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!