East Bay BMW

Service was quick, professional and Marcus was extremely detailed on different service options I had. I was in and out much quicker than I originally expected so I had the rest of my day opened up! detailed on different service options I had. I was in and out much quicker than I originally expected so I had the rest of my day opened up! More

Both the service department and the sales team did a great job managing a complex situation involving my prior vehicle and getting me into a new one at a competitive price. great job managing a complex situation involving my prior vehicle and getting me into a new one at a competitive price. More

The advisor Joseph was not only professional, but also friendly and knowledgeable. I would come back again. friendly and knowledgeable. I would come back again. More

Very helpful and attentive to customers. Love that they provide snacks in service waiting area. Love that they provide snacks in service waiting area. More

Definitely best service by far! Everyone so nice and facility is very clean. I’d recommend them to anyone looking for service. Everyone so nice and facility is very clean. I’d recommend them to anyone looking for service. More

Great. Customer service and the staff is very friendly. I will always come back to have my car serviced at this location. Customer service and the staff is very friendly. I will always come back to have my car serviced at this location. More

I was very impressed by the rep I was working with and I would’ve given 5 stars if it weren’t for the different diagnosis I got each time I went to the shop for Divetrain malfunction issue with my i3. Ruben would’ve given 5 stars if it weren’t for the different diagnosis I got each time I went to the shop for Divetrain malfunction issue with my i3. Ruben Lopez was very helpful, patient and friendly. He gave me the most honest feedback and explained the options available to me based on the recommendations he got from the mechanics. I highly recommend working with him! More

The service at East Bay BMW is tops. Advisor Bruce Wong is very reliable with details and very efficient. Advisor Bruce Wong is very reliable with details and very efficient. More

Fast and extremely professional experience at the dealership this morning dropping my loaner off and picking up my car. Wayne was such a delight and got me on my way to work swiftly with a hot cup o dealership this morning dropping my loaner off and picking up my car. Wayne was such a delight and got me on my way to work swiftly with a hot cup of coffee. Love this dealership. Thanks Wayne. More

Thank you for the gentleman who greeted us as soon as we arrived. (Sorry I forgot his name) courtesy, friendly and polite. My 1 thing to say is that after the pick up of my car the light for the tires is o arrived. (Sorry I forgot his name) courtesy, friendly and polite. My 1 thing to say is that after the pick up of my car the light for the tires is on? I have to return to have it checked/ pump air to tires as needed. I do think the technicians need to check properly before it is released to the customer. Thank you. More