East Bay BMW

Overall, I had bad experiences. There are just a few very good people like the service manager, Josh, sales person Daryll and service advisor, Bruce. Whoever I have dealt with in th There are just a few very good people like the service manager, Josh, sales person Daryll and service advisor, Bruce. Whoever I have dealt with in the past other than the employees I mentioned, they were not helpful, they lied to me and charged me for extra tire or they were very rude (one of them were, Miriam). Hope there will be some improvements in your customer service and people skills. More

We had our BMW 328X-D repaired, and the process was smooth, transparent, and effortless. Bruce Wong did a great job leading us through it from the beginning to the end. The service department does su smooth, transparent, and effortless. Bruce Wong did a great job leading us through it from the beginning to the end. The service department does such a good job that makes you come back and that's what we're going to do. Thank you again. More

Eastbay BMW always does a good job with service on communication, delivery and customer service. communication, delivery and customer service. More

Had a wonderful experience purchasing my BMW X5 with Zareen. The whole process went smoothly and I can't thank them enough. Zareen. The whole process went smoothly and I can't thank them enough. More

Myriam Flores was very knowledgeable and accommodating. Thank you for the excellent service. I will have my serviced there again. Thank you for the excellent service. I will have my serviced there again. More

I brought my care for a recall repair. To be honest I don’t expect great service for recalls. But it was pretty mediocre, below my expectations. They kept the car overnight and it was read To be honest I don’t expect great service for recalls. But it was pretty mediocre, below my expectations. They kept the car overnight and it was ready in the morning. Why couldn’t they just fix it that day? He said they had a lot of recalls to do, but that can be fixed by scheduling better. Also, they did some inspection but never even told me why my red service light was on. They couldn’t even read the codes? The lounge is also not very nice compared to what they have in San Francisco. So not horrible but not great. More

Always professional and quick to respond. Service department is excellent. Service lounge always me to work while I wait. Service department is excellent. Service lounge always me to work while I wait. More

Excellent Service and work by the East Bay BMW Team. The entire process from Check-In to Delivery was perfect. The entire process from Check-In to Delivery was perfect. More

I have always experienced friendly, competent service here in sales, tech, service, and the shop. here in sales, tech, service, and the shop. More

Excellent service and support staff. Specially, from Jonathan Kumar. All the timelines provided was accurate for my car service. Specially, from Jonathan Kumar. All the timelines provided was accurate for my car service. More