East Bay BMW

Unacceptable service experience. I left a car with a tire issue. While I recieved an inspection video...my service manager never called me with recommendations and pricing. It t I left a car with a tire issue. While I recieved an inspection video...my service manager never called me with recommendations and pricing. It took me 3 calls late in the day to get to somone to talk to. I had not authorized the dealership to keep my car overnight, but had I not gotten in touch with someone just before closing...apparently that would have been the result. More

Very helpful service crew. Great communication, clear costs, and very reliable work. Basic service is somewhat expensive unless you have a coupon or there is a promotion going. Great communication, clear costs, and very reliable work. Basic service is somewhat expensive unless you have a coupon or there is a promotion going. They will also try to sell you unnecessary service items like a ~$200 diagnostic check which is often times not needed but they are never too pushy about it. More

Always a pleasant to work with no matter who the advisor is. Service department is always welcoming. is. Service department is always welcoming. More

This review is for the service dept. Staff are very helpful and friendly. Wait time is expected and reasonable. Staff are very helpful and friendly. Wait time is expected and reasonable. More

Customer friendly. High Quality work. On time completion. Regular status updates. It was easy to understand the importance of the work done. High Quality work. On time completion. Regular status updates. It was easy to understand the importance of the work done. More

Zareen Alam, my salesperson, provided outstanding service throughout the entire process. She made everything incredibly easy and stress-free. What stood out the most was her non-pushy approach, which made me throughout the entire process. She made everything incredibly easy and stress-free. What stood out the most was her non-pushy approach, which made me feel comfortable and confident in my purchase. Highly recommend East Bay BMW and Zareen Alam for anyone in the market for a vehicle! More

Everything from phone appointment to end of service and all personell involved is first class, we would recommend highly all personell involved is first class, we would recommend highly More

Very professional staff, short wait for service, I have been going there for many years. been going there for many years. More

This service review is for my Mini Countryman. ..the service for my car was, as usual, excellent! ..the service for my car was, as usual, excellent! More

East Bay BMW let me test drive the car as long as I wanted to. I bought the car after the test drive. They made the process very efficient and explained everything patiently. Even after the sale, they wanted to. I bought the car after the test drive. They made the process very efficient and explained everything patiently. Even after the sale, they answered questions promptly. I've had the car for 3 weeks now and still love it. More