East Bay BMW

Routine maintenance and one other item all completed as promised. Quick service with a thorough explanation of the work completed. promised. Quick service with a thorough explanation of the work completed. More

I was very happy with the service and definitely will be back again for the next service. back again for the next service. More

Excellent service. Kier Custodio, my service advisor is excellent, very respectful, friendly and thorough. He informed me of the deals available that I can take advanta Kier Custodio, my service advisor is excellent, very respectful, friendly and thorough. He informed me of the deals available that I can take advantage to get done to keep my car in good condition. He offered me a ride back home and pick up while they check my car. He informed me of the deals available that my car needs so I can take advantage. He took the time to show me in my car screen when my next oil change is due and other things about my car. He reviewed things that needed to get done to keep my car in good condition. The service technician was thorough. He sent me a video of his inspection and they are all good. I am very satisfied and happy about my experience. Thank you .. Great job! More

Myriam helped me with my oil change appt. She was exceptional and efficient. Had me on my way quickly She was exceptional and efficient. Had me on my way quickly More

I have purchased 3 cars from East Bay BMW, and I am very happy with my interactions here. My Service Advisor, Kier Custodio, is extremely nice to work with, and communicates well. He saw me drive up and w happy with my interactions here. My Service Advisor, Kier Custodio, is extremely nice to work with, and communicates well. He saw me drive up and was outside to greet me before I even turned off my car. Estimate of cost and time for delivery was spot on. More

Hassle free and quick service. Kier handled my vehicle my car perfectly. Fast payment process and vehicle is ready at their driveway as soon as I arrived. Kier handled my vehicle my car perfectly. Fast payment process and vehicle is ready at their driveway as soon as I arrived. More

I would like to thank Myriam Flores for supporting the service of my BMW today!!! service of my BMW today!!! More

I recently had the pleasure of working with Alex, and I couldn’t be more impressed. I’ve had multiple experiences at East Bay BMW, but Alex truly blew us away. Not only did he help me with my issue, but he couldn’t be more impressed. I’ve had multiple experiences at East Bay BMW, but Alex truly blew us away. Not only did he help me with my issue, but he also assisted my wife with her car’s maintenance. Alex was timely, communicated well, and stayed on top of everything. When we picked up the car, we were thrilled to hear that the rattling noise, which had been checked multiple times before, was finally gone. Alex made sure we wouldn’t get our keys back until the problem was completely resolved. Overall, Alex’s dedication and thoroughness have earned our trust and gratitude. We’re very happy with the service and will definitely be coming back! More

Great service and people working there are professional, knowledgeable and easy to work with. If people are looking for a new car, highly recommended this dealership. knowledgeable and easy to work with. If people are looking for a new car, highly recommended this dealership. More

Unacceptable service experience. I left a car with a tire issue. While I recieved an inspection video...my service manager never called me with recommendations and pricing. It t I left a car with a tire issue. While I recieved an inspection video...my service manager never called me with recommendations and pricing. It took me 3 calls late in the day to get to somone to talk to. I had not authorized the dealership to keep my car overnight, but had I not gotten in touch with someone just before closing...apparently that would have been the result. More