East Bay BMW

Jason Cohn, a sales associate, put in extra effort to help me find a vehicle that aligned perfectly with my preferences. I was extremely happy with his attentiveness, flexibility, and communication durin help me find a vehicle that aligned perfectly with my preferences. I was extremely happy with his attentiveness, flexibility, and communication during the entire process. Daryll was equally amazing, taking the time to walk me through all the important features and functionalities of the car I selected. Their combined expertise made the process smooth and enjoyable More

My service advisor, Kier Custodio, provided excellent attention from booking my 320i service through inspection, his “eyes” on any potential needs and urgent/needed service ASAP. He always answers my que attention from booking my 320i service through inspection, his “eyes” on any potential needs and urgent/needed service ASAP. He always answers my questions and I never feel rushed when working w/him. More

Alex in Sericebis a ROCKSTAR always the best! ! On time great follow up and will always come back ! On time great follow up and will always come back More

Everyone was extremely professional, friendly, courteous, and helpful. They definitely were not the stereotypical salesmen from days past. James Ylagan was outstanding. He made BMW proud. He played 50% into and helpful. They definitely were not the stereotypical salesmen from days past. James Ylagan was outstanding. He made BMW proud. He played 50% into my decision to buy a BMW from East Bay BMW. I would buy again from here and highly recommend to my friends. More

Kier Custodio was really knowledgeable and provided excellent service at the dealership. I am a very satisfied customer . Thank you. Christine Eng. excellent service at the dealership. I am a very satisfied customer . Thank you. Christine Eng. More

I was able to get an appointment & a loaner car within days instead of weeks. Alyse, the agent taking car of me, was very thorough and just an absolute delight to work with. She is extremely knowledgeable days instead of weeks. Alyse, the agent taking car of me, was very thorough and just an absolute delight to work with. She is extremely knowledgeable, made sure I understood everything and kept me updated every step of the way. I highly recommend this service center & will ask for Alyse if I need anything else. More

I had a wonderful visit to the East Bay BMW in Pleasanton today and the entire team was doing their amazing job. I need to especially thank Bobby Padilla, Cameron Gallup as well as the financial advisor Kam today and the entire team was doing their amazing job. I need to especially thank Bobby Padilla, Cameron Gallup as well as the financial advisor Kameron, they were so kind people who helped us with buying a new BMW car. Bobby was dedicatedly going through every single question we asked for the BMW X1 car, and Kameron the advisor gave us a very specific explanation for the contract terms and conditions as well as the services we benefited from the agreement. The genius young man Cameron Gallup delivered the technology instruction on every single part of the car so that we were easily operating the car very quick. It was so impressive by the fantastic team work and I could feel their customer centricity throughout the whole process of the service. Again, I really appreciated their hard work and help and as a loyal customer of BMW, I strongly recommend others to work with East Bay BMW because there are an amazing group of people who take care of their customers very much. Thank you! More

Nice, great open showroom sales people, all friendly, courteous helpful would highly recommend to others courteous helpful would highly recommend to others More

the customer service at this dealership is simply amazing.they were so helpful and patient with me during the entire purchasing process." amazing.they were so helpful and patient with me during the entire purchasing process." More

The dealership was exceptionally clean, the staff was professional, well dressed, courteous, and professional! Everyone we dealt with demonstrated they were there to make our buying process as good as i professional, well dressed, courteous, and professional! Everyone we dealt with demonstrated they were there to make our buying process as good as it could be. More