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East Bay BMW

Pleasanton, CA

4.9
729 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 729 reviews

October 22, 2024

I recently visited East Bay BMW and needed help inflating my tires. Michaelangelo was incredibly efficient and quickly accessed the situation and ensured all my tires were properly inflated. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaelangelo
Oct 24, 2024 -

East Bay BMW responded

Dan, we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

October 19, 2024

Mr Daryll did very good job for me. I learned a lot how to use my car so many functions. . More

by queenaren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryll
Oct 24, 2024 -

East Bay BMW responded

Thank you, and have a fantastic day!

October 17, 2024

My first service experience was ok. Tires were overpriced and was not given other options. More

by gonzal28
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
Oct 19, 2024 -

East Bay BMW responded

Hello Gonzal28, thank you; we appreciate your feedback!

October 16, 2024

East Bay BMW dealership’s service department team coordinated a 3 hour turnaround for a flat tire. Once I determined the challenge of needing a tow truck, tire availability of matching tires and ins More

by Maurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
Oct 19, 2024 -

East Bay BMW responded

Maurice, we are glad we could help!

October 10, 2024

I was fortunate to have Kier Custodio as my service advisor. He really understands the model of providing great customer service. He goes above and beyond! More

by RobS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Oct 13, 2024 -

East Bay BMW responded

Thank you so much again for your feedback! We hope you have a great day!

October 10, 2024

Mike and Cam were very helpful and answered all my questions very well. Everyone was really nice and I felt good. More

by davaarussell1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Stone, Cam Gallup
Oct 13, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 08, 2024

Amazing experience! From Sales to Finance! I walked out of there feeling very satisfied with the deal and of course, I love my new BMW! More

by pmillard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayden Zwetsloot & David Lampkins
Oct 12, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 08, 2024

Excellent service. Very helpful. Diana Diaz made our leasing very easy without pressure. She was very helpful for us in selecting the right vehicle. Sean Scott did a More

by lenore42h
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Scott, Michael Sutton, Diana Diaz
Oct 12, 2024 -

East Bay BMW responded

Lenore42h, we're glad you had such a wonderful experience with us!

October 07, 2024

Excellent, respectful service and support from introduction to handing over the keys. They were great More

by sj_macd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryll Farillas, Kay Hashemi
Oct 10, 2024 -

East Bay BMW responded

Sj_macd, we're glad you had such a wonderful experience with us!

October 05, 2024

Amir did a great job of listening to our needs, and then helping us select and build the right car! Everyone at the dealership was friendly and helpful. More

by tmassie123
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amir Malek
Oct 12, 2024 -

East Bay BMW responded

Tmassie123, we are glad we could help!

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