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East Bay BMW

Pleasanton, CA

4.9
600 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 600 reviews

July 09, 2024

After I entered the service area, I was greeted by a service advisor, letting me know that someone will be with me shortly. I was not in the waiting area, instead I was across the way at the main sales More

by james0057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Flores 5 Plus Stars!
Jul 12, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 09, 2024

Service is good. What I don’t like is having to haggle when they already know what deal they’ll accept especially as a return customer. More

by Woodpalp1344
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mol
Jul 12, 2024 -

East Bay BMW responded

Woodpalp1344, we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

July 07, 2024

This dealership is so well kept and maintains a great environment for customers. I was here for service & my advisor Kier Custodio was very helpful and had my car back to me sooner than anticipated! More

by Brittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Jul 08, 2024 -

East Bay BMW responded

We do hope we can be of assistance in the future. Take care!

July 02, 2024

Very efficient and thorough service. Had a pleasure dealing with Kier Custodio. I will definitely be returning for all my service needs here. More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Jul 03, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 02, 2024

Jivan Kemper was the best Client Advisor ever. This was my 5th time buying a new car and the best experience I've ever had. He was knowledgeable, answered all of my questions, and made the whole More

by msmish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jivan Kemper
Jul 03, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 01, 2024

Overall, I had a positive experience with East Bay BMW service. I appreciate the thoroughness and professionalism shown by Ben Simpson and his team. Ben speeded up the process for the replacement of More

by tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
Jul 03, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 29, 2024

I wanted to take a moment to express my sincere appreciation for the exceptional assistance provided by Myriam Flores during my recent visit to East Bay BMW. As the owner of a BMW 328i, I rely on k More

by Aakash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Flores
Jul 02, 2024 -

East Bay BMW responded

Aakash, we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

June 28, 2024

I am very disappointed with East Bay BMW, first of all, they took over a month to fix my car, after picking up my car they didn't wash the car , and they scratch the rear bumper, i have called many times s More

by eurotech28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Nocon
Jun 29, 2024 -

East Bay BMW responded

Please reach out to Service Manager Joshua Presinal at 925-251-7016 when you can so we can address this situation directly. Thank you and have a great day.

June 27, 2024

Michelangelo and James were great help and professional with me and my bmw. I highly recommend those two for anything regarding your bmw!!!!! More

by ramercado922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
Jun 29, 2024 -

East Bay BMW responded

Ramercado922, we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

June 27, 2024

I continue to get incredible service and support from Myriam and the team at East Bay. More

by Andyprenot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Flores
Jun 28, 2024 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

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