East Bay BMW

I had an amazing experience with my Service Advisor Kier Custodio - he communicated well, answered all my question and worked around my schedule to get me in and out of the dealer. I would highly recommen Custodio - he communicated well, answered all my question and worked around my schedule to get me in and out of the dealer. I would highly recommend working with Kier for your BMW service. More

Both of my service advisor Kier Custodio and Wayne the car guy are great, provided excellent services. Will come back. car guy are great, provided excellent services. Will come back. More

Kay, Amitt and Kavi made this a positive experience! Very professional and friendly. We would recommend them and this dealership to anyone. Very professional and friendly. We would recommend them and this dealership to anyone. More

Great service. Was helpful throughout the process of purchase right from test drive till relieving the car from their dealership. Zareen was helpful and she seemed Was helpful throughout the process of purchase right from test drive till relieving the car from their dealership. Zareen was helpful and she seemed to know the car well. She helped in providing discounts on our car purchase as well. She did not pressurize us much that we typically see in car sales. More

I stopped by to get my tire pressure adjusted late in the evening, well after the service center had closed. I spotted Jose Jimenez and asked if he could help. Even though he was just about to head home, he evening, well after the service center had closed. I spotted Jose Jimenez and asked if he could help. Even though he was just about to head home, he paused without hesitation to check and adjust my tire pressure, making sure everything was safe and ready for my long drive. What outstanding service! Huge thanks to Jose Jimenez for going above and beyond with such fantastic customer support! More

Had another great experience coming in for a service, east bay bmw never fails to provide excellent service! Wayne assisted me once again for servicing and my experience was nothing short of perfection. east bay bmw never fails to provide excellent service! Wayne assisted me once again for servicing and my experience was nothing short of perfection. His passion for making an exceptional customer experience assured me my car was in good hands and lifted my spirit for the day! Another great experience here at BMW east bay! More

Prompt, courteous & skilled. The service advisor was informative and concerned about my wait time. Very much appreciated! The service advisor was informative and concerned about my wait time. Very much appreciated! More

Sometimes the star’s align and you got a great rep. Everado, was just that. He was great throughout the whole service. He had detailed notes, followed up with video shots, showing me specifically what Everado, was just that. He was great throughout the whole service. He had detailed notes, followed up with video shots, showing me specifically what was wrong with the car. We evaluated the different service options and then ultimately landed on a game plan moving forward. It was well executed and delivered on time. It was a great experience thanks to Everado and the support team that was also on hand to meet and greet. More

Scheduling and service advisor attention was excellent. The appointment took place as scheduled and the work was completed in a timely manner. The inspection video was quite helpful and informative. The appointment took place as scheduled and the work was completed in a timely manner. The inspection video was quite helpful and informative. More

The team is friendly. They responded my call and questions in a timely manner. Good customer service. They responded my call and questions in a timely manner. Good customer service. More