East Bay BMW

Awesome experience everytime I use the east bay BMW service. The staff is exceptionally knowledgeable and explains in details about the car condition etc. go for Bruce wong as your service advisor. service. The staff is exceptionally knowledgeable and explains in details about the car condition etc. go for Bruce wong as your service advisor. More

Excellent service time with oil, tires, brakes, coolants after time at the Pleasanton Hendricks BMW facility. after time at the Pleasanton Hendricks BMW facility. More

Employees are very polite. Surroundings is neat and clean. Provides water and snacks to customers while waiting. Surroundings is neat and clean. Provides water and snacks to customers while waiting. More

I worked with Myriam Flores and James Ylagan, both were superb in their respective roles! superb in their respective roles! More

Service is good. What I don’t like is having to haggle when they already know what deal they’ll accept especially as a return customer. What I don’t like is having to haggle when they already know what deal they’ll accept especially as a return customer. More

This dealer make the entire lease process a breeze, with customer service, follow-up, transparency, and financing process. I will go back for my next car. customer service, follow-up, transparency, and financing process. I will go back for my next car. More

After I entered the service area, I was greeted by a service advisor, letting me know that someone will be with me shortly. I was not in the waiting area, instead I was across the way at the main sales service advisor, letting me know that someone will be with me shortly. I was not in the waiting area, instead I was across the way at the main sales floor. The Service Advisor (Myriam Flores) greeted me by name as I was looking at E models, electric vehicles. I pointed to one vehicle and asked, is that electric? She replied yes and proceeded to inform about the vehicles in the lineup. I was actually Surprised of her knowledge. She explained to me exactly what will happen and kept me informed! I didn't have to wait long for my vehicle. I checked in at 7:49 A.M. and just after 9:30 A.M. I was notified my vehicle was ready. Now that's Service! Ms. Myriam Flores informed me what "Recall" repairs were done and explained the recommendation for Services listed in the on the Work Order and asked if I wanted them done, which I declined. Though I am grateful that there are honest people working at East Bay BMW... I give Myriam Flores 5 Stars Plus! More

This dealership is so well kept and maintains a great environment for customers. I was here for service & my advisor Kier Custodio was very helpful and had my car back to me sooner than anticipated! environment for customers. I was here for service & my advisor Kier Custodio was very helpful and had my car back to me sooner than anticipated! More

Very efficient and thorough service. Had a pleasure dealing with Kier Custodio. I will definitely be returning for all my service needs here. Had a pleasure dealing with Kier Custodio. I will definitely be returning for all my service needs here. More

Jivan Kemper was the best Client Advisor ever. This was my 5th time buying a new car and the best experience I've ever had. He was knowledgeable, answered all of my questions, and made the whole This was my 5th time buying a new car and the best experience I've ever had. He was knowledgeable, answered all of my questions, and made the whole transaction perfect. When it's time for a new vehicle, I hope he's still around in some capacity. More