East Bay BMW

I am a big fan of Kier in service and the text and video assessments . assessments . More

So easy to get service here! Bruce Wong is a great service advisor who gives A+ customer service. Thank you!! Bruce Wong is a great service advisor who gives A+ customer service. Thank you!! More

East Bay BMW is Great. Always has adequate inventory on amazing cars and SUV’s. The place is clean and the people are always willing to help! Service has always been great. Always has adequate inventory on amazing cars and SUV’s. The place is clean and the people are always willing to help! Service has always been great. Been taking my car for service since 2000. Never had a single problem. Great dealership! More

I love how my car looks clean after I get a service there, hands down home of the best dealers out there every one looks like they want to be there, great team, and I’m willing to skip 2 bmw dealers ju there, hands down home of the best dealers out there every one looks like they want to be there, great team, and I’m willing to skip 2 bmw dealers just to get to EAST BAY BMW More

Excellent service time with oil, tires, brakes, coolants after time at the Pleasanton Hendricks BMW facility. after time at the Pleasanton Hendricks BMW facility. More

Awesome experience everytime I use the east bay BMW service. The staff is exceptionally knowledgeable and explains in details about the car condition etc. go for Bruce wong as your service advisor. service. The staff is exceptionally knowledgeable and explains in details about the car condition etc. go for Bruce wong as your service advisor. More

I worked with Myriam Flores and James Ylagan, both were superb in their respective roles! superb in their respective roles! More

Employees are very polite. Surroundings is neat and clean. Provides water and snacks to customers while waiting. Surroundings is neat and clean. Provides water and snacks to customers while waiting. More

This dealer make the entire lease process a breeze, with customer service, follow-up, transparency, and financing process. I will go back for my next car. customer service, follow-up, transparency, and financing process. I will go back for my next car. More

After I entered the service area, I was greeted by a service advisor, letting me know that someone will be with me shortly. I was not in the waiting area, instead I was across the way at the main sales service advisor, letting me know that someone will be with me shortly. I was not in the waiting area, instead I was across the way at the main sales floor. The Service Advisor (Myriam Flores) greeted me by name as I was looking at E models, electric vehicles. I pointed to one vehicle and asked, is that electric? She replied yes and proceeded to inform about the vehicles in the lineup. I was actually Surprised of her knowledge. She explained to me exactly what will happen and kept me informed! I didn't have to wait long for my vehicle. I checked in at 7:49 A.M. and just after 9:30 A.M. I was notified my vehicle was ready. Now that's Service! Ms. Myriam Flores informed me what "Recall" repairs were done and explained the recommendation for Services listed in the on the Work Order and asked if I wanted them done, which I declined. Though I am grateful that there are honest people working at East Bay BMW... I give Myriam Flores 5 Stars Plus! More