East Bay BMW

I went in for my normal service. Was told that a coolant flush and alignment were not part of my extended warranty package and would have to pay out of pocket for those. That would Was told that a coolant flush and alignment were not part of my extended warranty package and would have to pay out of pocket for those. That would have been nice to know ahead of time. I had some other concerns about my car that were addressed. One involved taking the steering column apart to lube the area and put it back. I imagine that the battery was disconnected in the process. When I got my car back, the 12V adapter no longer functioned. It worked when I dropped the car off, not when i got it back. I returned the next day and explained what happened. They diagnosed it as a fuse and then told me it wasn't covered under warranty and that it was my fault because I plugged something that killed the fuse. I was very upset at not being heard. They did replace the fuse for free, but the lack of taking me seriously and not being heard is unacceptable. In the future, I will document that my components work properly before handing over my key. More

Prompt and very professional service from Bruce. I was able to drop off my vehicle and with the help from Bruce get my car back the same day. Clear detail of options and services available that me I was able to drop off my vehicle and with the help from Bruce get my car back the same day. Clear detail of options and services available that met my needs More

Great service, great service adviser. He explaind everything very well ( what was needed) and gave good advice. Nicely handled He explaind everything very well ( what was needed) and gave good advice. Nicely handled More

Everyone we dealt with at this dealer were extremely helpful and friendly. No pushiness always looking to help find what was good for us. So professional and thorough. helpful and friendly. No pushiness always looking to help find what was good for us. So professional and thorough. More

Marcus helped me unexpected great discount and provided timely service. He is also very quick and responding to my questions and messages. I highly appreciate his help. I will definitely recommend Eastbay timely service. He is also very quick and responding to my questions and messages. I highly appreciate his help. I will definitely recommend Eastbay to others. More

Though had an appointment, it took more time than anticipated for the oil change. Maybe, I went on a busy day anticipated for the oil change. Maybe, I went on a busy day More

Excellent experience. Bruce Wong my Service Advisor was very responsive, had good suggestions and the work got completed the same day. Bruce Wong my Service Advisor was very responsive, had good suggestions and the work got completed the same day. More

Absolutely a great experience. I found everyone in the dealership to be extremely knowledgeable, friendly and professional. James sets the bar for his support, guidance and profess I found everyone in the dealership to be extremely knowledgeable, friendly and professional. James sets the bar for his support, guidance and professionalism as well. More

Thank you East Bay BMW for your excellent support anytime my car has broken down, you are there for me. Special thanks to service representative Bruce Wong for his personal assistance and dedication, stayin my car has broken down, you are there for me. Special thanks to service representative Bruce Wong for his personal assistance and dedication, staying late unexpectedly due to my car breaking down and ensuring I had a safe ride home! More

I got my car back on time as the Advisor estimated when I dropped it off . And the advisor Bruce Wong can speak Chinese which makes the communication easier for me. dropped it off . And the advisor Bruce Wong can speak Chinese which makes the communication easier for me. More