East Bay BMW

We have recently leased 2 BMWs from East Bay BMW and unfortunately our i4 was damaged due to a road hazard on the freeway. Kier Custodio was our Service advisor. I can’t say enough good things about th unfortunately our i4 was damaged due to a road hazard on the freeway. Kier Custodio was our Service advisor. I can’t say enough good things about this man . He walked us through the process of immediately filling a claim with our insurance company. He continued to follow through the claim process and kept us up to date with almost daily phone calls . He also provided us a car free of charge when he learned that my insurance company was going to charge us 25$ daily. I don’t think we have every had this type of outstanding customer service from any other company in any other business we have every been involved with. Thanks Kier. We truly appreciate what you’ve done More

Kier Custodio was amazing to work with! East bay bmw is very easy to work with East bay bmw is very easy to work with More

I have always trusted this dealership knowing that when I bring my car in for service, it’s in good hands! bring my car in for service, it’s in good hands! More

East Bay BMW has always been very helpful and accommodating. Special mention to Alex Nocom- one of the service advisor. Thank you so much accommodating. Special mention to Alex Nocom- one of the service advisor. Thank you so much More

Excellent leasing experience with James Ylagan. Just spent a few hours from the initial conversation, test drive and boom! the iX in my garage. Adequate and clear information provided to help me m Just spent a few hours from the initial conversation, test drive and boom! the iX in my garage. Adequate and clear information provided to help me make decision quickly. More

Absolutely incredible buying experience. It was my first time in a BMW dealership and the staff treated me so well. No poshness, no judgement, just an overall phenomenal experience. Cameron It was my first time in a BMW dealership and the staff treated me so well. No poshness, no judgement, just an overall phenomenal experience. Cameron and Kyle were absolute professionals and very personable, established trust early and kept me there. More

Great service from Diana on sales and Darryl on the genius team for the awesome experience! Talked me through numbers, making sure to answer all my questions and taking the time to hear my concerns! genius team for the awesome experience! Talked me through numbers, making sure to answer all my questions and taking the time to hear my concerns! More

Outstanding service. Wayne met me at 0630 after I hit a guardrail. Kier had me out of there by 0800 with paperwork complete. After the insurance company totaled my vehicl Wayne met me at 0630 after I hit a guardrail. Kier had me out of there by 0800 with paperwork complete. After the insurance company totaled my vehicle, Kier Custodio, Joe and Steve Kong were awesome. More

Eastbay BMW has always been welcoming in a non-pressured environment. Jason Cohn was our sales advisor. He was professional, patient and passionate about the BMW products. He listened to our needs and p environment. Jason Cohn was our sales advisor. He was professional, patient and passionate about the BMW products. He listened to our needs and provided us with several different options. We needed up purchasing a vehicle that met our needs at a price that was more than fair. We did not feel pressured and felt that Jason was in-tuned with what we were looking for. Jason Cohn is definitely an asset to your organization. More

I got helped with Kier Custodio. He is very friendly and helpful. I had a great experience for my car maintenance and will come visit East Bat BMW again because of Kier! He is very friendly and helpful. I had a great experience for my car maintenance and will come visit East Bat BMW again because of Kier! More