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East Bay BMW

Pleasanton, CA

4.9
727 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 727 reviews

December 04, 2024

The repair completion was as promised. Everardo & Wayne were very helpful & courteous. The explanation of each maintenance was very clear. More

by rrditona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
Dec 08, 2024 -

East Bay BMW responded

Rrditona, we really appreciate your feedback!

December 01, 2024

All service members pitched in to solve and repair my vehicle as promptly as practical. Everyone was friendly and helpful. More

by Jearmstro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel and Wayne
Dec 03, 2024 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

November 30, 2024

We went for a recall service and our service advisor Kier Custodio, took care of all our BMW service needs and promptly delivered the vehicle in better condition. Thank you Kier for exceptional customer ser More

by Nag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Dec 01, 2024 -

East Bay BMW responded

Hello Nag, thank you; we appreciate your feedback!

November 28, 2024

My car was scheduled for 11/27. I took on 11/26 for early drop off . My car was done by 6:00 on 11/26. More

by beth.ohara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 01, 2024 -

East Bay BMW responded

Beth.ohara, your wonderful feedback and rating mean a lot to us.

November 27, 2024

Check-in for service was quick and efficient. The waiting area was clean and tidy. My advisor was courteous and helpful. Considering this was my first time at this dealership,overall, it was a gr More

by VC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Dec 01, 2024 -

East Bay BMW responded

Hello Vc, thank you; we appreciate your feedback!

November 27, 2024

It was very easy to do business there. Diana was great to work with and I look forward to my next visit. More

by katspurr2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pagano, Steven Kong, Joshua Presinal, Diana Diaz
Dec 01, 2024 -

East Bay BMW responded

Hi Katspurr2000, we are very happy to have provided you with such a positive experience!

November 26, 2024

Long time customer who has always enjoyed the environment and service of the dealership. Never felt pressured. More

by alexmataban
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumar , Diana Diaz
Dec 01, 2024 -

East Bay BMW responded

Alexmataban, we really appreciate your feedback!

November 26, 2024

Great Sale and finance team. Very helpful in providing amazing offers and transitioning through sale process and delivery of your desired car. More

by pouyan.zahedi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kay Hashemi
Dec 01, 2024 -

East Bay BMW responded

Pouyan.zahedi, your wonderful feedback and rating mean a lot to us.

November 26, 2024

Jason Cohn was great in whole process, especially explaining important features of X5. Really helped us to get a good deal too. More

by vditya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Cohn
Nov 28, 2024 -

East Bay BMW responded

Hello Vditya, thank you; we appreciate your feedback!

November 26, 2024

Very good service. Took care of pre purchase items with no issues. Good pricing on brakes More

by Trem
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz East
Dec 01, 2024 -

East Bay BMW responded

Trem, we're happy to hear you had such a positive experience with our team!

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