East Bay BMW

Service rep was very thorough and helpful. Provided timely update on my service. Arranged a ride when the maintenance duration was longer than expected. Provided timely update on my service. Arranged a ride when the maintenance duration was longer than expected. More

Carvana warranty through SilverRock was taking forever, my guy Jonathan Kumar through Email and phone calls helped make it so it cleared faster and car came back in top shape. my guy Jonathan Kumar through Email and phone calls helped make it so it cleared faster and car came back in top shape. More

Ben was the most helpful and best communicator I’ve had in my dealings with BMW East Bay. That being said BMW has failed to properly diagnose the charging anamolies I’m experiencing. in my dealings with BMW East Bay. That being said BMW has failed to properly diagnose the charging anamolies I’m experiencing. More

Everardo Diaz provided superior customer services . He is so amazing and very supportive. I will recommend him to anyone who needs BMW services. He is so amazing and very supportive. I will recommend him to anyone who needs BMW services. More

Brought our BMW in for service and our advisor Ben Simpson was very friendly and helpful with the service needed. Simpson was very friendly and helpful with the service needed. More

Jivan and Daryll are great! Jivan was incredibly professional, attentive, and extremely knowledgeable. He understands what I was looking for in a car and explains everything in Jivan was incredibly professional, attentive, and extremely knowledgeable. He understands what I was looking for in a car and explains everything in details. He loves BMW and knows their vehicles inside and out. Daryll was friendly and happy - he showed me a thorough test drive like no one else. They made the entire experience fun and easy with no pressure. Everything was fantastic! Thanks guys! If you are in the market for a BMW, ask for Jivan and Daryll! Great customer service. Highly recommend! More

We found East Bay BMW to be great to work with in our search for a new car. Kyle Glasser helped my wife find the perfect car for her, and she had been looking for months. We made a fair deal on purchase search for a new car. Kyle Glasser helped my wife find the perfect car for her, and she had been looking for months. We made a fair deal on purchase price and trade in. Michael Sutton helped us find the right service contract and financing to meet our needs. None of this was easy as East Bay BMW offers lots of options on cars and service contracts. Kyle and Michael were the right team to help my wife get what she needed. More

Excellent and timely service. Very prompt in responses. Efficient notifications. On time delivery. Thorough check. Very prompt in responses. Efficient notifications. On time delivery. Thorough check. More

Customer service is seriously lacking, warranty work and no courtesy cars available. Not to mention lack of communication from rep. no courtesy cars available. Not to mention lack of communication from rep. More

Reception responded quickly. Product Specialist Farill provided a very good service. Problems solved. I am happy about the team work of East Bay BMW. Product Specialist Farill provided a very good service. Problems solved. I am happy about the team work of East Bay BMW. More