East Bay BMW

If I could give Alex at BMW a gold medal, a crown, and a lifetime supply of thank-you notes, I would. As someone who’s new to the area and totally clueless about cars (seriously, I’m more likely to under lifetime supply of thank-you notes, I would. As someone who’s new to the area and totally clueless about cars (seriously, I’m more likely to understand ancient hieroglyphics than a service menu), finding someone like Alex felt like striking automotive gold. From the moment I walked in, Alex was welcoming, kind, and incredibly patient. He explained everything in such clear detail that I actually felt smart by the end of it — a true magician in the world of car service. He never made me feel silly for not knowing much, and trust me, I called him a lot (I might owe him coffee now), but not once did he seem annoyed or rushed. He answered every question with grace, humor, and a smile — I could practically hear it over the phone. He broke down the pricing with complete transparency (no smoke, no mirrors), and helped me understand what my car needed now, what could wait, and why. It never felt like a sales pitch — it felt like a trusted friend walking me through it. Moving to a new area can be tough, but this experience was genuinely heartwarming. Alex made me feel comfortable, respected, and taken care of — and in a world where good customer service sometimes feels like a lost art, he’s an absolute gem. BMW, hold on tight to this one — service advisors like Alex are rare, and I already feel spoiled. Can I request him every time? Because I will. More

Great service! Was very helpful, answered all my questions and even washed my car. Thanks Was very helpful, answered all my questions and even washed my car. Thanks More

Wonderful experience with East Bay BMW. Everyone I came into contact with gave condolences to my recent loss of my wife. Made a world of difference ! Thank you so much. This is the kind o Everyone I came into contact with gave condolences to my recent loss of my wife. Made a world of difference ! Thank you so much. This is the kind of care everyone deserves. More

In general, the experience at the dealership was good. The client advisor was exceptional, and I would like to recognize Enrique Pola. He was patient, knowledgeable and thorough. It was a pleasure interac The client advisor was exceptional, and I would like to recognize Enrique Pola. He was patient, knowledgeable and thorough. It was a pleasure interacting with him. I felt he understood my needs and was my advocate. I never felt pressured and feel great about my purchase. If I were rating the dealership on his performance it would be 5 stars! The dealership was good, the finance process was a bit cumbersome. More

The dealership is very clean and very professional. The car we found was on the dealerships web site. I called to verify the car was still available and within the hour we were at the dealership. We w The car we found was on the dealerships web site. I called to verify the car was still available and within the hour we were at the dealership. We were greeted at the door by Jeremy, he made us fill very comfortable no pressure. The Hendricks team is the best More

East Bay BMW has always treated me well. I cannot say the same for Fremont or San Mateo. I cannot say the same for Fremont or San Mateo. More

Poor customer services, both the sales person and the finance manager. They both need more trainnings. finance manager. They both need more trainnings. More

No idea why but they unplugged the wires to my front and rear dashcams. In the past I've had problems with service members (not this particular location but in general) joyriding my car so just to be safe I rear dashcams. In the past I've had problems with service members (not this particular location but in general) joyriding my car so just to be safe I installed a dashcam for safety reasons. Unplugging a dashcam and then not even mentioning it at end of the service is not cool. It took me two days to figure out that they even unplugged the rear wire which connects to the main dashcam... More

It took three visits to get one thing done. First time they checked the car in only to find out they didn't have the part. Second time showed up same thing. Third time they finally got it. This First time they checked the car in only to find out they didn't have the part. Second time showed up same thing. Third time they finally got it. This was my second service visit where there was no call when the vehicle was ready. The Sales people made an appt to look at a new X5, they were a no show. They called at the end of the day and said they would send over data on several new vehicles Im looking at. Never heard from them. This dealership needs help. More

Both Daniel and Wayne did an amazing job. Checking in with Wayne was easy and Daniel made sure to take care of the issues I had with my car. Thank you again guys. 10/10 Checking in with Wayne was easy and Daniel made sure to take care of the issues I had with my car. Thank you again guys. 10/10 More