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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
636 Reviews
Call Dealership (866) 985-9954

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 636 reviews

October 26, 2024

The team is friendly. They responded my call and questions in a timely manner. Good customer service. More

by Kaylee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
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Oct 29, 2024 -

East Bay BMW responded

Kaylee, we're glad you had such a wonderful experience with us!

October 24, 2024

The Service Advisor, Kier was professional, knowledgeble and effecient. He helped me with all my car concerns. I am really happy with the service he provided. More

by Lenny D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier
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Oct 26, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 22, 2024

I recently visited East Bay BMW and needed help inflating my tires. Michaelangelo was incredibly efficient and quickly accessed the situation and ensured all my tires were properly inflated. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaelangelo
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Oct 24, 2024 -

East Bay BMW responded

Dan, we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

October 19, 2024

Mr Daryll did very good job for me. I learned a lot how to use my car so many functions. . More

by queenaren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryll
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Oct 24, 2024 -

East Bay BMW responded

Thank you, and have a fantastic day!

October 17, 2024

My first service experience was ok. Tires were overpriced and was not given other options. More

by gonzal28
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
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Oct 19, 2024 -

East Bay BMW responded

Hello Gonzal28, thank you; we appreciate your feedback!

October 16, 2024

East Bay BMW dealership’s service department team coordinated a 3 hour turnaround for a flat tire. Once I determined the challenge of needing a tow truck, tire availability of matching tires and ins More

by Maurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
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Oct 19, 2024 -

East Bay BMW responded

Maurice, we are glad we could help!

October 14, 2024

Kavi was super helpful! I was a bit clueless with all the functions available but I’m a pro coz of Kavi :) More

by davaarussell1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kavi
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Oct 17, 2024 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

October 12, 2024

Kavi was super helpful and made sure I was all set up. He answered all my questions and was great! More

by davaarussell1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kavi
Report | Print
Oct 18, 2024 -

East Bay BMW responded

Davaarussell1, we're glad to hear you enjoyed your visit.

October 11, 2024

Kavi and Cameron G they are awesome and they helped a lot! Fantastic service here More

by davaarussell1
Recommend Dealer
Yes
Employees Worked With
Kavi gallup
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Oct 13, 2024 -

East Bay BMW responded

Davaarussell1, thanks for taking the time to leave a review.

October 11, 2024

Kavi. Was great today. He is so good with technology. Helped me understand my connection issue. More

by davaarussell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kavi Sumanasekera
Report | Print
Oct 18, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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