East Bay BMW

Great. Customer service and the staff is very friendly. I will always come back to have my car serviced at this location. Customer service and the staff is very friendly. I will always come back to have my car serviced at this location. More

Organized with good communication during service process. Advisor was thorough and professional. Like the video tour during service Advisor was thorough and professional. Like the video tour during service More

Fast and extremely professional experience at the dealership this morning dropping my loaner off and picking up my car. Wayne was such a delight and got me on my way to work swiftly with a hot cup o dealership this morning dropping my loaner off and picking up my car. Wayne was such a delight and got me on my way to work swiftly with a hot cup of coffee. Love this dealership. Thanks Wayne. More

Thank you for the gentleman who greeted us as soon as we arrived. (Sorry I forgot his name) courtesy, friendly and polite. My 1 thing to say is that after the pick up of my car the light for the tires is o arrived. (Sorry I forgot his name) courtesy, friendly and polite. My 1 thing to say is that after the pick up of my car the light for the tires is on? I have to return to have it checked/ pump air to tires as needed. I do think the technicians need to check properly before it is released to the customer. Thank you. More

Daniel kept me well informed while I waited during my vehicle service. He ensured that all my service concerns were addressed and that my car was returned to me absolutely clean. vehicle service. He ensured that all my service concerns were addressed and that my car was returned to me absolutely clean. More

Check in was great. Pick up was terrible. 1. Car was not washed and vacuumed as promised. 2. Driver's seat setting had been changed. 3. Car gas Guage was on reserve w Pick up was terrible. 1. Car was not washed and vacuumed as promised. 2. Driver's seat setting had been changed. 3. Car gas Guage was on reserve when brought in with 15 miles remaining. At pick up it had zero miles remaining. I was told that I probably could still make it to a gas station around the corner 4. I brought the car in for a free recall repair and ended up paying $3500 for additional defiencies found. And this is how the car was returned to me! 5. I flagged down an employee who witness this scene and he git a gas can and gave me e few gallons of gas. What a great employee. I give him 5 stars, but whoever worked on my car doesn't deserve one star. More

Excellent sales staff. James was professional, patient and did an excellent and comprehensive job of telling us about the car. He was committed to finding us the car we w James was professional, patient and did an excellent and comprehensive job of telling us about the car. He was committed to finding us the car we wanted with the options we wanted. The process was easy and seamless. I would recommend the dealership. More

The service is wonderful, which is the main reason why I choose this dealership to buy a car. choose this dealership to buy a car. More

Prompt response, good sitting room, friendly and knowledgeable staff, nice complimentary services, helpful customer reminders. knowledgeable staff, nice complimentary services, helpful customer reminders. More

Promptly greeted me. Clearly explained service steps and met estimated service duration. Excellent customer service Clearly explained service steps and met estimated service duration. Excellent customer service More