East Bay BMW

I only take my car to this location for a number of reasons. They have the best service advisors. This time around Lou helped me out. He informed me of discounts available for my vehicle which was supe reasons. They have the best service advisors. This time around Lou helped me out. He informed me of discounts available for my vehicle which was super helpful. He's very professional, knowledgeable, and competent. My car had a number of issues and Lou helped me address each one and we figured out the best action plan. I was able to afford all of the work needed and was provided a brand new loaner vehicle while my car was being serviced. My car was in the shop longer than expected, but wasn't an issue for me. I was completely blown away and so grateful when it was finally time to pick up my car. Lou had completed my smog inspection for me, free of charge. If you're looking for great service and a friendly environment this is the place to go. More

Wayne the car guy- he’s doing his job well, very nice guy! 5 star! guy! 5 star! More

Wayne, the car guy, is courteous, kind and helpful. He helped to topping off fluids in my car. Great service. He helped to topping off fluids in my car. Great service. More

Shout out Ruben at the bmw dealership for all the help , he was fast and efficient. Thx 😊 he was fast and efficient. Thx 😊 More

Courteous Efficient and professional Will return for all services in the future Advisor was great all services in the future Advisor was great More

James Ylagan is an absolute pro. He anticipated my questions and knew what I needed before I did. It's the first time my son has purchased a car from a dealership and James made it s He anticipated my questions and knew what I needed before I did. It's the first time my son has purchased a car from a dealership and James made it super easy. He and Matthew Allen got us an incredible deal. More

The technician who worked on the car was very professional and gave details of all components that he was servicing. He even took a video to show the different components within the bonnet and th professional and gave details of all components that he was servicing. He even took a video to show the different components within the bonnet and their upkeep. Overall very pleased with this servicing More

I recently brought my BMW in for service at East Bay BMW and while I was hesitant from previous experiences, I couldn’t be more impressed. From the moment I arrived, the staff was professional, courteous, a and while I was hesitant from previous experiences, I couldn’t be more impressed. From the moment I arrived, the staff was professional, courteous, and efficient. My service advisor, Anthony D’Amore kept me informed every step of the way and made the entire process stress-free. The work was completed while my service advisor was off, and he took the time to call me to let me know. They even gave it a complimentary wash, which was a nice touch. It’s clear that the team takes pride in their work and values their customers. I truly appreciate the attention to detail and top-notch customer care. Highly recommend their service department if you want your BMW in expert hands! More

Great and efficient service. The service advisor, Ruben, is super nice and we got helped immediately after arrival. The service advisor, Ruben, is super nice and we got helped immediately after arrival. More

I recently brought my car in for service at East Bay BMW, and I had the pleasure of working with Ruben. From start to finish, the experience was smooth, professional, and stress-free. Ruben was attentive, co and I had the pleasure of working with Ruben. From start to finish, the experience was smooth, professional, and stress-free. Ruben was attentive, communicative, and made sure I was fully informed every step of the way. He clearly takes pride in delivering excellent customer service and made the entire process easy and efficient. My car was ready on time and everything was handled with care. I highly recommend Ruben and the East Bay BMW team—I’ll definitely be back! More