East Bay BMW

I've been taking my cars for servicing at East Bay BMW. It has a separate waiting room with snacks, water, and coffee, as well as partitioned working areas. The area is not overall huge but does the job. S It has a separate waiting room with snacks, water, and coffee, as well as partitioned working areas. The area is not overall huge but does the job. Service advisors are generally courteous and knowledgeable. Special shout out to Bruce Wong, who attended my vehicle, provided status of vehicle, and explained available options. Bruce also arranged a follow up appointment to further diagnose an issue with the car. Highly recommended. More

I was very pleased with the service Very knowledgeable and professional everyone was very nice and helpful and professional everyone was very nice and helpful More

Daryll Farillas, a Product Specialist Genius is outstanding! We didn’t know anything about our i4 40 electric vehicle and went to East Bay BMW without an appointment. We were lucky enough to get Da outstanding! We didn’t know anything about our i4 40 electric vehicle and went to East Bay BMW without an appointment. We were lucky enough to get Daryll Farillas. Although he was very busy, he took the time to instruct us thoroughly enough to operate our car! Learning new technology doesn’t come naturally to me, but Daryll was an excellent teacher and so patient! I’m on my way! More

This business is stocked with an abundance of both new and used vehicles. It’s a beautiful building with gracious and accommodating employees. We are very happy with our new X3! Both Jason and Bob were su and used vehicles. It’s a beautiful building with gracious and accommodating employees. We are very happy with our new X3! Both Jason and Bob were such a pleasure to work with. We highly recommend them! More

Kier is the man - always super helpful and informative. Timely updates - great rep for the dealership AND BMW. Timely updates - great rep for the dealership AND BMW. More

Kier was very professional and helpful along the way with updates and thoughtful explanations of how to move forward. updates and thoughtful explanations of how to move forward. More

With the exception of having to wait so long to check in, everything else was great! Kier was exceptional and made up for my long wait. everything else was great! Kier was exceptional and made up for my long wait. More

BAD FAITH! ! Have 530e bought from East Bay. . Hybrid transmission problems. Dealer won’t acknowledge it. Bought extended warranty for $3,000 months ago prior ! Have 530e bought from East Bay. . Hybrid transmission problems. Dealer won’t acknowledge it. Bought extended warranty for $3,000 months ago prior to base warranty expiration, due to lack of repair by dealer. Was just informed BMW North America decide not to ‘activate’ the warranty due to some technicality they invoked. IMMORAL CONDUCT. THEY ARE ‘SORRY’ BUT DON’T CARE. Have bought three cars there. NEVER AGAIN. More

Excellent Customer Service as I have become accustomed to at East Bay BMW, today Bruce Wong checked me in and took good care of me and had a Uber waiting for me when we were done. Bruce was a super friendly at East Bay BMW, today Bruce Wong checked me in and took good care of me and had a Uber waiting for me when we were done. Bruce was a super friendly and made sure I understood everything that was scheduled to be done to my car and the cost associated with the services. More