Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
East Bay BMW
Pleasanton, CA
555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 555 reviews
November 13, 2024
Absolutely a great experience. I found everyone in the dealership to be extremely knowledgeable, friendly and professional. James sets the bar for his support, guidance and profess I found everyone in the dealership to be extremely knowledgeable, friendly and professional. James sets the bar for his support, guidance and professionalism as well. More
by gpapa99
Employees Worked With
James Ylagan
November 11, 2024
I got my car back on time as the Advisor estimated when I dropped it off . And the advisor Bruce Wong can speak Chinese which makes the communication easier for me. dropped it off . And the advisor Bruce Wong can speak Chinese which makes the communication easier for me. More
by alberttseng15
Employees Worked With
John
November 11, 2024
Service was great. My advisor, Bruce Wong, was very helpful and kept me in the loop on the status of my car service. He has helped me in the past and is always proven t My advisor, Bruce Wong, was very helpful and kept me in the loop on the status of my car service. He has helped me in the past and is always proven to be well-informed, helpful, and very friendly. More
by Judy
Employees Worked With
Bruce Wong
November 11, 2024
Thank you East Bay BMW for your excellent support anytime my car has broken down, you are there for me. Special thanks to service representative Bruce Wong for his personal assistance and dedication, stayin my car has broken down, you are there for me. Special thanks to service representative Bruce Wong for his personal assistance and dedication, staying late unexpectedly due to my car breaking down and ensuring I had a safe ride home! More
by Jasmine
Employees Worked With
Bruce Wong
November 07, 2024
Staff greeted us as we walked in the door. Asked if we had any question or wanted help. Every employ we encountered asked if we would like water. Asked if we had any question or wanted help. Every employ we encountered asked if we would like water. More
by ralston4
Employees Worked With
Zareen and Daryll, Steven Kong
November 06, 2024
I brought my car in due to a check engine light coming on unexpected. I was helped by Kier the service representative and I have to say that he went above and beyond to help. I was very happy with Kier’s c unexpected. I was helped by Kier the service representative and I have to say that he went above and beyond to help. I was very happy with Kier’s customer service approach, communication skills, promptness and politeness. I’d recommend seeing him as your service rep if your car needs service as I’m sure Kier will do his best to help you. I’m a happy customer More
by gsaleeb
Employees Worked With
Kier
November 06, 2024
Great service from Alex and all service staff. Was promptly greeted upon arriving and quickly checked in and given a ride to and from my service. I love the video detail of my car and what is ne Was promptly greeted upon arriving and quickly checked in and given a ride to and from my service. I love the video detail of my car and what is needed and being done. Great customer service! More
by DB
Employees Worked With
Alex Nocon
November 04, 2024
I love this dealership! I always have the best service here. Our advisor Everardo was really helpful and understood our needs regarding our loner vehicle. Thanks again! I always have the best service here. Our advisor Everardo was really helpful and understood our needs regarding our loner vehicle. Thanks again! More
by MRS. CRUZ
Employees Worked With
Everardo Diaz
