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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
636 Reviews
Call Dealership (866) 985-9954

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 636 reviews

February 01, 2025

The advisor Joseph was not only professional, but also friendly and knowledgeable. I would come back again. More

by snibblett123
Recommend Dealer
Yes
Employees Worked With
Joseph Brightenstine
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January 31, 2025

Great. Customer service and the staff is very friendly. I will always come back to have my car serviced at this location. More

by Jaw1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez, Ryan Moayer, Geoff Murrray, Amit Prasad, Kevin Rego, Frank Key, Mario Panela
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January 31, 2025

The service at East Bay BMW is tops. Advisor Bruce Wong is very reliable with details and very efficient. More

by Gus W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong (6 Stars)
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January 31, 2025

Definitely best service by far! Everyone so nice and facility is very clean. I’d recommend them to anyone looking for service. More

by sam93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amit Prasad
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January 31, 2025

Very helpful and attentive to customers. Love that they provide snacks in service waiting area. More

by Lisbett Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Presinal, Amit Prasad, Mario Panela
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January 31, 2025

I was very impressed by the rep I was working with and I would’ve given 5 stars if it weren’t for the different diagnosis I got each time I went to the shop for Divetrain malfunction issue with my i3. Ruben More

by M
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ruben Lopez
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January 29, 2025

Organized with good communication during service process. Advisor was thorough and professional. Like the video tour during service More

by lnslimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custidio
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January 29, 2025

Fast and extremely professional experience at the dealership this morning dropping my loaner off and picking up my car. Wayne was such a delight and got me on my way to work swiftly with a hot cup o More

by Kristina Orozco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron - 5 starts
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Jan 31, 2025 -

East Bay BMW responded

Kristina Orozco, we are very happy we could provide you with a positive experience!

January 29, 2025

Thank you for the gentleman who greeted us as soon as we arrived. (Sorry I forgot his name) courtesy, friendly and polite. My 1 thing to say is that after the pick up of my car the light for the tires is o More

by veroniquemurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
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Jan 31, 2025 -

East Bay BMW responded

Hello Veroniquemurphy, we appreciate you taking the time to leave us this feedback.

January 27, 2025

Daniel kept me well informed while I waited during my vehicle service. He ensured that all my service concerns were addressed and that my car was returned to me absolutely clean. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
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Jan 31, 2025 -

East Bay BMW responded

Jeff, we're glad you had such a wonderful experience with us!

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