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East Bay BMW

Pleasanton, CA

4.9
924 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 924 reviews

October 06, 2025

Good service experience starting from the greeter, Wayne who is always happy and courteous when offering his service and after care service such as car wash. Service representative is knowledgeable and alwa More

by natacarana.alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Oct 09, 2025 -

East Bay BMW responded

Natacarana.alice, we're so glad that we were able to go above and beyond your expectations!

October 02, 2025

Excellent customer service, very helpful staff, always go above and beyond to make sure their customers are satisfied. More

by Aham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Sauceda
Oct 05, 2025 -

East Bay BMW responded

Aham, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East Bay BMW.

October 02, 2025

Quick response to my request for service. Everyone is professional. Special thanks to Bruce for timely updates. Loaner car was good. More

by jonathansky18
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Oct 05, 2025 -

East Bay BMW responded

Hello Jonathansky18, thank you; we appreciate your feedback!

September 30, 2025

Thanks a lot for Jeremiah. Very smooth purchasing experience. The facility is very organized and clean as well. More

by luotigerlsx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Johnson
Oct 04, 2025 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 29, 2025

Bobby did a excellent job from first call to hand shake and key drop A+ experience More

by marexi14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Patilla, Steven Kong
Oct 03, 2025 -

East Bay BMW responded

Marexi14, we are so pleased you enjoyed your visit to East Bay BMW!

September 27, 2025

Everardo Diaz Helped me out and provided excellent service. I always look forward to coming in to get my car serviced. More

by jaymil.carmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
Oct 02, 2025 -

East Bay BMW responded

Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2025

I had to have a ton of work done on my X7, but Kier Custodio and the east bay BMW team were great. Excellent communication to let me know the status and timing of work being done. Appreciate their hard More

by colettewhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Sep 27, 2025 -

East Bay BMW responded

We hope to be of service to you again in the future. Best wishes, East Bay BMW

September 25, 2025

Excellent communication, creative solutions, worked with me on challenging issue and found root cause. Addressed it! More

by macannon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou rios
Sep 27, 2025 -

East Bay BMW responded

Hello Macannon3, thank you; we appreciate your feedback!

September 25, 2025

Courteous staff. Nice facility and plenty of vehicles to choose from at their location in Pleasanton More

by Austinliaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
Sep 27, 2025 -

East Bay BMW responded

We can't wait to see you again, have a great day.

September 24, 2025

I am very satisfied with EastBay BMW maintenance . The facility is very organized and clean. More

by Kasan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Kier Custodio /Service Advisor
Sep 25, 2025 -

East Bay BMW responded

Hello Kasan, thank you; we appreciate your feedback!

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