East Bay BMW

Though had an appointment, it took more time than anticipated for the oil change. Maybe, I went on a busy day anticipated for the oil change. Maybe, I went on a busy day More

Excellent experience. Bruce Wong my Service Advisor was very responsive, had good suggestions and the work got completed the same day. Bruce Wong my Service Advisor was very responsive, had good suggestions and the work got completed the same day. More

Absolutely a great experience. I found everyone in the dealership to be extremely knowledgeable, friendly and professional. James sets the bar for his support, guidance and profess I found everyone in the dealership to be extremely knowledgeable, friendly and professional. James sets the bar for his support, guidance and professionalism as well. More

Thank you East Bay BMW for your excellent support anytime my car has broken down, you are there for me. Special thanks to service representative Bruce Wong for his personal assistance and dedication, stayin my car has broken down, you are there for me. Special thanks to service representative Bruce Wong for his personal assistance and dedication, staying late unexpectedly due to my car breaking down and ensuring I had a safe ride home! More

Service was great. My advisor, Bruce Wong, was very helpful and kept me in the loop on the status of my car service. He has helped me in the past and is always proven t My advisor, Bruce Wong, was very helpful and kept me in the loop on the status of my car service. He has helped me in the past and is always proven to be well-informed, helpful, and very friendly. More

I got my car back on time as the Advisor estimated when I dropped it off . And the advisor Bruce Wong can speak Chinese which makes the communication easier for me. dropped it off . And the advisor Bruce Wong can speak Chinese which makes the communication easier for me. More

Staff greeted us as we walked in the door. Asked if we had any question or wanted help. Every employ we encountered asked if we would like water. Asked if we had any question or wanted help. Every employ we encountered asked if we would like water. More

Great service from Alex and all service staff. Was promptly greeted upon arriving and quickly checked in and given a ride to and from my service. I love the video detail of my car and what is ne Was promptly greeted upon arriving and quickly checked in and given a ride to and from my service. I love the video detail of my car and what is needed and being done. Great customer service! More

I brought my car in due to a check engine light coming on unexpected. I was helped by Kier the service representative and I have to say that he went above and beyond to help. I was very happy with Kier’s c unexpected. I was helped by Kier the service representative and I have to say that he went above and beyond to help. I was very happy with Kier’s customer service approach, communication skills, promptness and politeness. I’d recommend seeing him as your service rep if your car needs service as I’m sure Kier will do his best to help you. I’m a happy customer More