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East Bay BMW
Pleasanton, CA
704 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 704 reviews
March 31, 2025
It took three visits to get one thing done. First time they checked the car in only to find out they didn't have the part. Second time showed up same thing. Third time they finally got it. This First time they checked the car in only to find out they didn't have the part. Second time showed up same thing. Third time they finally got it. This was my second service visit where there was no call when the vehicle was ready. The Sales people made an appt to look at a new X5, they were a no show. They called at the end of the day and said they would send over data on several new vehicles Im looking at. Never heard from them. This dealership needs help. More
by jerry.tidwell
Employees Worked With
Jonathan Kumar / Willie Walker terrible on communication
March 31, 2025
Both Daniel and Wayne did an amazing job. Checking in with Wayne was easy and Daniel made sure to take care of the issues I had with my car. Thank you again guys. 10/10 Checking in with Wayne was easy and Daniel made sure to take care of the issues I had with my car. Thank you again guys. 10/10 More
by Germz
Employees Worked With
Daniel, Wayne
March 29, 2025
the dealership is easy to make an appointment with, fast check in check out processes, and has nice waiting areas for customers. service quality is always exceptional, customer service is perfect. has a g87 check in check out processes, and has nice waiting areas for customers. service quality is always exceptional, customer service is perfect. has a g87 m2 in their waiting room to admire while youre waiting More
by eddybentley
Employees Worked With
Joeseph Brightenstine
March 29, 2025
Kier Custodio is a wonderful service advisor. He took the time to address my concerns and get my vehicle quickly fixed. He was patient and kind and even took the time to understand what the issue He took the time to address my concerns and get my vehicle quickly fixed. He was patient and kind and even took the time to understand what the issue actually was. He made my experience great! More
by zburney
Employees Worked With
Kier Custodio
March 28, 2025
Fantastic engagement, and discussion around the value and features of the car, and the discussion on the purchase price. Top Notch job by Diana and the finance team. features of the car, and the discussion on the purchase price. Top Notch job by Diana and the finance team. More
by dan.mcnamara
Employees Worked With
Diana Diaz
March 28, 2025
In particular, Anthony D'Amore provided good customer service and was very pleasant to work. So was Amit Prasad in helping to resolve an issue. service and was very pleasant to work. So was Amit Prasad in helping to resolve an issue. More
by adeaderoz
Employees Worked With
Anthony D'Amore, Amit Prasad
March 28, 2025
Daniel Martinez was my service advisor and did an exceptional job with keeping me updates on repairs to my vintage BMW Z8. My vehicle is a very rare Z8 that has increased in value. He supervised its exceptional job with keeping me updates on repairs to my vintage BMW Z8. My vehicle is a very rare Z8 that has increased in value. He supervised its care while in the shop. I was treated like a valued customer. I have been doing business with East Bay BMW since 1995. I feel like I received personalized service. I will continue to do business here. I More
by pacificbr
Employees Worked With
Daniel Martinez, Joe Pagano, Jim Burke, Joshua Presinal
