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East Bay BMW
Pleasanton, CA
588 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 588 reviews
December 21, 2024
Manolito (Lito) Marquez was an amazing person to work with. Not only does he really know his stuff about the vehicle, but was also not a pushy or fake salesperson. Was very genuine during the entire proc with. Not only does he really know his stuff about the vehicle, but was also not a pushy or fake salesperson. Was very genuine during the entire process and actually worked hard towards getting me a discount twice. I know he did a sincere effort in that because I had already talked to another salesperson who couldn't get me those discounts. Great experience overall. When the Finance department made a mistake with my down payment, Lito resolved it for me even though the car was already sold by then and he didn't really need to get involved. More
by DavidFrank
Employees Worked With
Manolito Marquez
December 20, 2024
James Ylagan was so nice to work with and so helpful. Ended up buying the new 2025 X3 even though I only planned to "look" that day! East Bay always delivers for my family. Ended up buying the new 2025 X3 even though I only planned to "look" that day! East Bay always delivers for my family. More
by marketahowarth
Employees Worked With
James Ylagan
December 19, 2024
Jason Cohn was wonderful to work with. Educated and entertained me and my daughter as we learned about the various options and vehicles and provided us with the best service and price. C Educated and entertained me and my daughter as we learned about the various options and vehicles and provided us with the best service and price. Couldn’t have gone to a better person. More
by peymanf2
Employees Worked With
Jason Cohn
December 19, 2024
James Ylagan went above and beyond to help myself and my wife find the right vehicle. He's extremely knowledgeable, patient and friendly. The overall experience was great and I highly recommend working with wife find the right vehicle. He's extremely knowledgeable, patient and friendly. The overall experience was great and I highly recommend working with him through this dealership. More
by RR
Employees Worked With
James Ylagan
December 19, 2024
We brought our BMW 328i in for service, and had the pleasure of working with Service Advisor Daniel Martinez. He helped us get all our issues sorted out and the vehicle back in top condition. Employees pleasure of working with Service Advisor Daniel Martinez. He helped us get all our issues sorted out and the vehicle back in top condition. Employees like Daniel are the reason we choose to buy and service our vehicles at East Bay BMW. More
by SKRowe
Employees Worked With
Daniel Martinez (Service Advisor)
December 17, 2024
Another excellent purchase experience with my advisor, Charles Slan. From product knowledge to professional service, he continues to be a valuable resource. I have done multiple transactions with Charles Charles Slan. From product knowledge to professional service, he continues to be a valuable resource. I have done multiple transactions with Charles over the last 15 years and will continue to do so. Upon delivery, Daryll Farillas, was especially helpful explaining the X5's new technology and I appreciate his thoughtful approach. More
by randall.m.rich
Employees Worked With
Daryll Farillas 5 stars, Charles Slan
December 15, 2024
Had unforeseen radiator fluid issues with my BMW M2 and that made my car undrivable. As an RN, I only had one day off from work and needed to get my car working so I can get to work in SF. I was able to g that made my car undrivable. As an RN, I only had one day off from work and needed to get my car working so I can get to work in SF. I was able to get the car to East Bay BMW. My service advisor Kier Custodio went above and beyond to help get my car operational. Kier was very knowledgeable, approachable, and made me feel like a valued customer even though we just met for the 1st time. Kier was extremely helpful and made it a priority to get my car running. He kept me posted throughout so I was never left wondering what was going on. After mentioning my wife’s BMW 430i was due for maintenance, he took the extra step to help my wife as well. He went the extra mile…something that meant a lot since I had limited time to get all of our cars addressed due to a tight work schedule. He is someone that I would highly recommend to my family and friends. Previously we were going to other BMW dealerships for our services but will start going to East Bay BMW due to the excellent service we received from Kier. Kier provided amazing customer service. Service means a lot to us so we will definitely be using East Bay BMW as a service center going forward and requesting to work with Kier. More
by jlopez452003
Employees Worked With
Kier Custodio
December 07, 2024
East Bay BMW did an amazing job, every aspect of my experience exceeded my expectations. My Service Representative listened to my concerns and provided me with a thorough estimate for the needed repair experience exceeded my expectations. My Service Representative listened to my concerns and provided me with a thorough estimate for the needed repairs. The Service Department made all the repairs necessary in the time frame that they had committed to. More
by herrinbub
Employees Worked With
Joshua Presinal, Ben Simpson
