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East Bay BMW
Pleasanton, CA
620 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 620 reviews
January 20, 2025
Service dept is friendly, attentive and waiting area is comfortable. Appreciate their diligence. Technology to update you on car issues with video explanation is stellar. comfortable. Appreciate their diligence. Technology to update you on car issues with video explanation is stellar. More
by James
Employees Worked With
Joseph Brightenstine
January 18, 2025
I had a fantastic experience with Jason. He was knowledgeable, patient, and attentive. He went above and beyond to make our experience a great one! He was knowledgeable, patient, and attentive. He went above and beyond to make our experience a great one! More
by anita.mallott
Employees Worked With
Jason Cohn
January 17, 2025
My service advisor, Bruce Wong, is incredibly knowledgeable, attentive, and thorough in explaining the details of the work being performed. The staff at East Bay BMW are always friendly and profe knowledgeable, attentive, and thorough in explaining the details of the work being performed. The staff at East Bay BMW are always friendly and professional. Highly recommend their services! More
by ibarragabe
Employees Worked With
Bruce Wong
January 15, 2025
Offers easy book online appointments, I was greeted right away by Wayne who was very friendly and helpful. Daniel was was great, explained all services to be completed, he was very communicative and offered away by Wayne who was very friendly and helpful. Daniel was was great, explained all services to be completed, he was very communicative and offered to call a Lyft round trip for me. They made the experience as easy as possible. I have been using this dealership for several years and I can see how they have worked to improve the customer service. More
by pambuono
Employees Worked With
Daniel in the Service Department
January 13, 2025
Great service, great accommodations (loaner cars), detailed analysis of work needing to be done, great video based feedback and assessments, and timely updates. Love this location and its staff! I hav detailed analysis of work needing to be done, great video based feedback and assessments, and timely updates. Love this location and its staff! I have been purchasing my cars and servicing my vehicles here for years. BEN SIMPSON is my Service Advisor! Thank you! More
by nima a.
Employees Worked With
BEN SIMPSON is my Service Advisor (Wonderful), Amit Prasad
