Earnhardt Toyota

I have had my 99 4-Runner serviced at this dealership since I bought it there. I believe this to be important as the overall maintenance records are all in one place and clearly show that I have maintain since I bought it there. I believe this to be important as the overall maintenance records are all in one place and clearly show that I have maintained my vehicle according to manufacturer's recommendations. Of all the service advisors I have worked with, Henry Rivero (who left when the dealership changed ownership) and Mark Berkheimer have done the best job of understanding me as a customer. Mark knows that I am typically pressed for time when I drop off and pick up my vehicle so he gives me a realistic picture of service time required and doesn't keep me waiting. This is extremely valuable to me. Mark also knows (as do I) that with an older vehicle things often need to be serviced and replaced...sometimes expensive items. Mark helps me to manage my budget by letting me know what is "nice to do" vs. what "needs to be done now" so that I can tackle the more expensive items that can wait a while during the least expensive service visits and so I don't postpone a "needs to be done" item that might put my family or my vehicle in harm's way. I have worked in the customer service industry nearly my entire career and I know when I have received great customer service. As such, I reward great customer service with repeat business and word of mouth referrals...as I have done with this dealership since December of 1999. More

Best buying experience I have ever had and I've been around for some time!!!!......Jimmy Q made the process fun, interesting and enjoyable....truly a customer focused approach I would have absolutely n around for some time!!!!......Jimmy Q made the process fun, interesting and enjoyable....truly a customer focused approach I would have absolutely no hesitation in recommending Earnhardt Toyota...especially if you work with Jim!! More

I had such a great experience buying my first car from Earnhardt Toyota Scion. Evan Aldrich was WONDERFUL in helping me find the right car for me and never made me feel pressured into making a decision. Earnhardt Toyota Scion. Evan Aldrich was WONDERFUL in helping me find the right car for me and never made me feel pressured into making a decision. The entire staff was friendly and I would definitely deal with the fleet department again. Thank you for a wonderful experience! More

I recenlty leased my second vehicle from Earnhardt Toyota and Evan Aldrich has been my leasing consultant for both transactions. He is friendly and eager to provide the best customer service he can when see and Evan Aldrich has been my leasing consultant for both transactions. He is friendly and eager to provide the best customer service he can when seeking the vehicle requested. Evan takes the time to spend with the customer in reviewing all of the vehicle specifications upon taking possession of the vehicle. My overall experience with Earnhardt Toyota has been excellent! More

Evan @ Earnhardt was great, he really took the time to understand my needs and got me the best deal. He was never pushy and really seemed to care about what would work best for me. I would definately reco understand my needs and got me the best deal. He was never pushy and really seemed to care about what would work best for me. I would definately recommend Earnhardt Toyota, everything was excellent. More

I want to highly commend John Engen and Telly Papagianis for there exceptional customer service and professional handling of my car purchase. I contacted the Earnhardt dealership via internet - from the Ed for there exceptional customer service and professional handling of my car purchase. I contacted the Earnhardt dealership via internet - from the Edmunds/KBB sites, looking into the purchase of an FJ Cruiser or 4Runner, 2010. All communications were promptly responded to, and any information I requested, was immediately passed along to me. The 'bid' process, as I requested, went without the usual 'lets make a deal' atmosphere, and I chose to buy the 4Runner from Earnhardt Ford - as not only was the pricing the best for my Lexis trade-in, but on the 4 Runner as well - and I felt that I would have a better shot of actually being remembered that I bought a car from your dealership after the wheels of my new 4Runner rolled off your parking lot. I have never had a more thorough introduction to a car than John gave me when I came to pick up the car. Perhaps, he was excited about the KDSS suspension system or the new 'crawl mode' on the 2010 4Runner, which could explain the extensive test drive on the gravel lot, but be that as it may - I now know exactly what this car is capable of doing. I do not think there was one knob, light, or coin holder that was not pointed out to me. This my friends, is the definition of EXCELLENT customer service. All aspects of the purchase process, from the installation of the after market security system, finalizing the paperwork, and detailing of the car are to be commended as well. And finally, before driving off the lot, and waving a fond farewell to a 'tearful' John (well, I don't think the tears were actually for me) John actually paired my iphone to the car. Perhaps, to call the car, now and again until a new 4Runner Trail edition rolls into the Earnhardt lot...................... Thank you all for the Best car purchasing experience I have ever had....... Celeste Silva-Brock More

Excellent service from start to finish. Would definitely recommend asking for either Mike or John…… From the Mike and John in Sales to Cameron in financing…. from Gary in service to Telly making the final O recommend asking for either Mike or John…… From the Mike and John in Sales to Cameron in financing…. from Gary in service to Telly making the final OK discussion…… everyone at Earnhardt’s Toyota was great and a pleasure to work with. Having to come back a week later to have a DVD install by Gary, everyone treated me with respect and the utmost gratitude…. Heck I thought I was part of the Earnhardt’s family. Thanks again guys. Ron M More

Nigel Narain assisted us with our purchase New Avalon. He was very knowledgeable about the vehicle and answered all questions satisfactorily. Nigel was courtesous, professional and met all our needs, making was very knowledgeable about the vehicle and answered all questions satisfactorily. Nigel was courtesous, professional and met all our needs, making this experience a very good one. Sincerely, Mr and Mrs Terry Drake More

We were in and out with the truck that we wanted in less than two and a half hours with a price that was unbeatable. That was by far the best expierance at a dealership that I have had ever. I would and wil than two and a half hours with a price that was unbeatable. That was by far the best expierance at a dealership that I have had ever. I would and will tell anyone to call Scott if they want to buy a Toyota. Thanks again Scott!!!!! More

I visited several dealerships in the East Valley for a Rav4. My friend refer me to Nigel Naraine. Nigel was very patience and helpful. After speaking with Nigel I decided on the RAV4. His knowledge and un Rav4. My friend refer me to Nigel Naraine. Nigel was very patience and helpful. After speaking with Nigel I decided on the RAV4. His knowledge and understanding of my situation letme know I was dealing with a honest guy. He made sure all my needs were met and I was satisfied. I will pass your business cards out to all my friends and family! Thanks again for your service. Hope to see you again! More