Earnhardt Lexus - Service Center

20,000 miles check up Dean Brenden, service consultant, at Lexus Phoenix took care of me. His service has always been Excellent! Great person to work with, I appreciate Dean Brenden, service consultant, at Lexus Phoenix took care of me. His service has always been Excellent! Great person to work with, I appreciate the wonderful Service! More

Great service Ourservice rep, Dudley is great. He akesthe entitre process stress free. We have 5 " Lexi" and he takes care of the cars and us. Dr B. Ourservice rep, Dudley is great. He akesthe entitre process stress free. We have 5 " Lexi" and he takes care of the cars and us. Dr B. More

Always GREAT SERVICE We have bought 3 vehicles from Earnhardt. We got Andrew Wilson with our first car and have stayed with him thru every service of every vehicle. Andr We have bought 3 vehicles from Earnhardt. We got Andrew Wilson with our first car and have stayed with him thru every service of every vehicle. Andrew goes out of his way to make sure you are happy from beginning to end. Andrew make you feel like you are his only client. More

Very good overall experience Bought two cars from Leo. Dean in service very professional. Almost no warranty visits. Will purchase next car from Earnhardt. Service pricing more Bought two cars from Leo. Dean in service very professional. Almost no warranty visits. Will purchase next car from Earnhardt. Service pricing more competitive than other Lexus dealer. More

Andrew Wilson in Service Center is the BEST!!!! My service advisor, Andrew Wilson has always gone above and beyond to ensure that I receive exceptional world-class service. He's always prompt and p My service advisor, Andrew Wilson has always gone above and beyond to ensure that I receive exceptional world-class service. He's always prompt and provides me his full attention when I’m in the service center or calling over the phone. I would truly & confidently say that he’s dedicated to making customer’s happy and making a lasting impression. -S. Nero More

Earnhardt Scottsdale Lexus, Scottsdale AZ - Tex Earnhardt should be ashamed of himself. I brought my Lexus to an Earnhardt dealership for service and was pummeled with "bull". Very expensive, unauthorized "b should be ashamed of himself. I brought my Lexus to an Earnhardt dealership for service and was pummeled with "bull". Very expensive, unauthorized "bull". Automobiles purchased by me in the future and any service work performed will not take place at an Earnhardt dealership. Lexus headquarters; shame on you as well for tolerating unscrupulous and underhanded dealings from a dealership that brands itself with the Lexus name. I was told costly repairs of approximately $3000 were needed to my transmission to address a leak. When I declined and indicated my regular mechanic would make an assessment, I was told the dealership mechanic would "take another look". I was called and notified the leak was not coming from the area the dealership mechanic had initially claimed but from a different area that would be less costly to repair. I was also told of other items that needed repair most of which I did not authorize and distinctly told Dudley not to proceed with the transmission repairs or the replacement of motor and transmission mounts. I was then notified all of the work had been performed despite it not having been authorized. I was billed for more than $1200.00 with the claim Dudley "misunderstood" my instructions. Worse yet, I soon discovered the leak had not been repaired and learned from my regular mechanic that the seal the dealership claimed to replace was the very seal my mechanic had previously replaced and was not the source of the leak. In summary, I was charged for unauthorized work and the work done did not repair the leak. I now have repair bills from my regular mechanic. I should mention I contacted Lexus Customer Service and spoke with Kevin who offered me a voucher of approximately $169.00 to be used for future work performed. More

After a truly nightmare experience at Bell Lexus, I went to Scottsdale Lexus to have my car evaluated for a vibration problem that I have been having with my car for 19 months. WOW!! What a difference. The to Scottsdale Lexus to have my car evaluated for a vibration problem that I have been having with my car for 19 months. WOW!! What a difference. The team at Scottsdale Lexus ( Gary Kreutz ( service advisor ), Pete ( shop foreman/True Lexus master ), and Larry Bockius(service manager) were very friendly, knowledgable, and patient while looking into my issue. I was truly blown away at the difference in the attention to detail, friendliness, and quality of work between Bell Lexus and Scottsdale Lexus. I will gladly drive 30 miles to service my car by this wonderful team. Not only is the quality of work much better at Scottsdalel Lexus, but the prices are lower. I assumed because it was in Scottsdale it may be a little more expensive, but it's not the case at all. In fact Gary Kruetz ( my service advisor ) was kind enough to tell me about a coupon that would help save me money on the service . I also notice that at Scottsdale Lexus that they hand wash all of their serviced vehicles. That shows me that even though they need to spend more time and effort on making the customers car look great, the will go the extra mile not to scratch or damage the vehicle that you worked so hard for and love so much. Again, in contrast to Bell Lexus who has scratched my previous Lexus and did nothing when I mentioned it other than to tell the staff to no longer wash my car. One last major difference between the two service departments was the fact that the service bays at Scottsdale Lexus are air conditoned. I was blown away yet again. At Bell Lexus the techs are exposed to the heat where at Scottsdale Lexus the techs are working on the vehicles in a very comfortable cool temperature. When I noticed that I immediately thought, who would do a better job working on a long and complicated problem with a car? The tech exposed to working around a hot vehicle with ambient temps of over 110 degrees, or the tech who is comfortable working on your car at about 76 degrees??? After servicing my car at Bell Lexus, Arrowhead Lexus, and Scottsdale Lexus, I truly feel that Scottsdale Lexus is BY FAR THE BEST LEXUS DEALERSHIP . Bell Lexus had my car for 23 days, put 642 miles on my car "test driving ", damaged my new windshield ( installed 3 days before I took it to Bell Lexus ), and then proceeded to invite me not to come back because I was too picky when I complained about the damage. Bell Lexus also couldn't diagnose the problem in 23 days. The service manager at Scottsdale Lexus came out to thank me for my business , but at Bell Lexus the manager had the gaul to call me and tell me " We cant diagnose the problem", "we're only human". WOW!! I am amazed at the difference!!!!!!!!!!!!! Scottsdale Lexus is where I will be taking my Lexus vehicles for now on, and if you want great service quality at a great price I would strongly suggest you do the same. More

I scheduled my service on the internet and found it easy to use. When I arrived at the dealership at my scheduled time, Mike had me in and out within 15 minutes and into my loaner car (contrary to another to use. When I arrived at the dealership at my scheduled time, Mike had me in and out within 15 minutes and into my loaner car (contrary to another review they don't charge for anything on the loaner although at one time they did charge for gas but have since changed that policy). I was informed that my car would probably not be ready for pickup until the next day since the shop was extremely busy (100+ vehicles in for service). I received a call from Mike at 5:30pm informing me that the service staff would be working late to complete service and my car could be picked up anytime the following morning. When I arrived to pick up my car the next morning everything had been completed and I was able to return my loaner and pay for the service within a few minutes --- I actually was there a little bit longer because Sandrena made a point to come over and greet me indicating she had seen me when I drove into the dealership. We chatted briefly about her recent trip to Sri Lanka to visit her mother and also about how much her son Alex (approx 5) enjoyed his first trip to visit Grandma's home. I consider Sandrena and Mike to be good friends and have always had outstanding dealings with both of them --- Scottsdale Lexus is an outstanding dealership for both sales and service and I would not hesitate to recommend them to anyone --- our 2007 RX 400h has approximately 60,000 miles and still runs great and we have never experienced any problems --- having previously driven a Mercedes E Series vehicle which I loved I can honestly say that we love our Lexus --- I still have a Mercedes C320 which is driven less than 2000 miles a year and if I was in the market for a replacement car would not hesitate to purchase another car from Sandrena at Scottsdale Lexus --- she is an amazingly knowledgeable and honest sales professional who goes out of her way to meet every need. More