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Earnhardt Lexus - Service Center

Phoenix, AZ

5.0
279 Reviews

279 Reviews of Earnhardt Lexus - Service Center

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August 08, 2024

We purchased our car at Earnhardt in February 2021 and have been very happy with the service and all aspects of the transaction from then to date. Our contact man, Tom Miller, has been the epitome of kind More

by cheryldavis64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Earnhardt Lexus responded

Hi Cheryl! We are thrilled to hear about your positive experience at Earnhardt Lexus. It's great to know that Tom provided exceptional service. We strive to create a welcoming environment for all customers and appreciate your recommendation. Thank you for choosing us for your car purchase! Regards, Bull Earnhardt Owner bull@earnhardt.com

July 27, 2024

We always have excellent service at this dealership, Rick Johnson is easy to deal with and always keeps me updated on progress of repairs being done, it is always a pleasure to have our Lexus serviced here a More

by Louis Dendulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Earnhardt Lexus responded

Louis, we are so pleased to hear about your positive experience at our dealership. We truly appreciate your kind words about Rick and our service. It's wonderful to know that you feel well taken care of and we look forward to providing you with excellent service in the future. Thank you! Regards, Bull Earnhardt Owner bull@earnhardt.com

July 20, 2024

Great service advisor. Repairs completed as promised. Given a beautiful loaner vehicle. Excellent experience all around. More

by apalmer70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Earnhardt Lexus responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our service advisor provided great assistance, your repairs were completed as promised, and you enjoyed the loaner vehicle. We appreciate your feedback and look forward to serving you again. Regards, Bull Earnhardt Owner bull@earnhardt.com

June 05, 2024

Thom was outstanding scheduled my appointment got me in and out for an oil change More

by Nldillow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Earnhardt Lexus responded

Hi Nldillow! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Thom provided outstanding service and got you in and out for your oil change efficiently. We appreciate your feedback and look forward to serving you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com

June 03, 2024

Richard is great to work with! Always a pleasant experience. Car always looks great after work has been done. More

by kkralik1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Earnhardt Lexus responded

Hi kkralik1102, thank you for sharing your positive experience with Richard! We're thrilled to hear that your car always looks great after his work. We appreciate your feedback and look forward to serving you again in the future. Regards, Bull Earnhardt Owner bull@earnhardt.com

May 16, 2024

Bought our car during the end of 2021 They had numerous cars in stock and was fair with the deal Service dept was on point and drove back for service even though it was an extra 30 min drive The dr More

by jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
May 17, 2024 -

Earnhardt Lexus responded

Jay, thank you for choosing our dealership and for sharing your positive experience with us! We're thrilled to hear that you found the process easy and that our service department met your expectations. We'll be sure to pass along your kind words to Mike and Tom. Safe travels! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 10, 2024

What matters to me the most is: Excellent Service! Great customer experience all around. 100%. Top notch. More

by cynthia.valley6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Earnhardt Lexus responded

Hi Cynthia, thank you so much for taking the time to share your feedback! We are thrilled to hear that you had an excellent service experience with us. Providing top-notch customer service is always our priority, and we are glad to have met your expectations. Thank you for choosing us! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 09, 2024

Excellent service advisor Rick Johnson, all work completed on time, always have a free loaner to use while car is in the shop if I need it, and the showroom is in an excellent location. On my last s More

by Jim5737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Earnhardt Lexus responded

Hi Jim, thank you for taking the time to share your positive experience with us! We love that you received excellent service from Rick and that everything was completed to your satisfaction. We appreciate your kind words and look forward to serving you again in the future. Regards, Bull Earnhardt Owner bull@earnhardt.com

May 08, 2024

I have been coming here for a few years now to get regular maintenance on my GX and have had a pleasant experience every time. My service advisor Lindsey P has been a delight to work with, and is alwa More

by Hammonbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Earnhardt Lexus responded

Hi Hammonbennett, thank you for sharing your positive experience with us at Earnhardt Lexus! We're thrilled to hear that Lindsey was able to provide exceptional service and make your experience extraordinary. We appreciate your loyalty and look forward to continuing to provide top-notch service for your GX. Regards, Bull Earnhardt Owner bull@earnhardt.com

April 28, 2024

Service was excellent and Lindsey Pierson did a great Job always helpful. everybody is always helpful More

by bbaird4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Earnhardt Lexus responded

Thank you for the glowing review, bbaird4! We're thrilled to hear that Lindsey provided excellent service. We strive to provide top-notch customer service and are delighted that our team met your expectations. We appreciate your feedback and look forward to serving you again soon. Regards, Bull Earnhardt Owner bull@earnhardt.com

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