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284 Reviews of Earnhardt Lexus - Service Center
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August 31, 2019
They waited until warranty expired to tell me My car has been serviced by Earnhardt since 2016 and Lexus issued a service advisory instead of a recall on melting door panels and dashboards. It wa My car has been serviced by Earnhardt since 2016 and Lexus issued a service advisory instead of a recall on melting door panels and dashboards. It was up to the dealer to notify customers about the issue and the warranty enhancement program to fix the issue. It wasn't until after it expired in May 2018 they tell me it will now cost $3,772 to repair instead of being free. It is unbelievable to me that a luxury brand like Lexus with a quality dealer would treat customers like this. We will never buy another Lexus where they will not honor obvious design flaws. Lexus has had two class action lawsuits dismissed by saying they would fix all cars with the issue but they never did contact customers or fix the cars. I hope we can get another class action lawsuit started where the court listed to customers instead of the lies from Lexus. More
by gregh
Employees Worked With
Dudley Barnum, Heather Fiaschi
August 19, 2019
Top Notch Service Tom Miller and the Earnhardt Lexus service team provides excellent, reliable service every time! And we drive all the way from Prescott because of it Tom Miller and the Earnhardt Lexus service team provides excellent, reliable service every time! And we drive all the way from Prescott because of it. More
by jmt
Employees Worked With
August 19, 2019
Service and Maintenance Rick Johnson has taken care of my GX 470 since 2004 and I’ve always trusted him and his decisions for what is best for my vehicle. Rick Johnson has taken care of my GX 470 since 2004 and I’ve always trusted him and his decisions for what is best for my vehicle. More
by Pete
Employees Worked With
August 08, 2019
First time here, Last time going anywhere else! Service was done on 8/7/19. First off, one of the nicest dealerships i have been to. Heather was amazing and attentive through the entire process. The Service was done on 8/7/19. First off, one of the nicest dealerships i have been to. Heather was amazing and attentive through the entire process. The paperwork and such was seamless. No excessive waiting. Highly recommend the dealership and Heather to anyone that needs service on their vehicle. More
by jwdrums
Employees Worked With
Heather Fiaschi
August 08, 2019
Always great service Dudley has taken care of my car since 2012 and I’ve always trusted him and his decisions for what is best for my car. Dudley has taken care of my car since 2012 and I’ve always trusted him and his decisions for what is best for my car. More
by Pit
Employees Worked With
Dudley Barnum
August 06, 2019
Professional Customer Service Andrew Wilson and his team always makes me feel welcome and treats me and my family as valued customers. He goes over & above, Andrew is TOP NOTCH! Andrew Wilson and his team always makes me feel welcome and treats me and my family as valued customers. He goes over & above, Andrew is TOP NOTCH! More
by Bradley
Employees Worked With
Ken Green, Andrew Wilson
August 04, 2019
New Car Check In The folks here are great! They make sure you are comfortable, keep you updated via text on progress and make you feel important and valued The folks here are great! They make sure you are comfortable, keep you updated via text on progress and make you feel important and valued More
by Trish1of7
Employees Worked With
Andrew Wilson
July 26, 2019
Perfect experience Andrew took care of my maintenance and gave me a free loaner for the time of service. I recommend the dealership team of Leo for sales and Andrew fo Andrew took care of my maintenance and gave me a free loaner for the time of service. I recommend the dealership team of Leo for sales and Andrew for service. More
by Susan
July 17, 2019
2011 350RX Thank you for contacting us. Tom Miller as usual was outstanding! His professionalism is refreshing in these days and times. Our only disappointment Thank you for contacting us. Tom Miller as usual was outstanding! His professionalism is refreshing in these days and times. Our only disappointment was we wanted our NAV system updated. Due to planned obsolescence I'm sure, the update could not be loaded. Thank you. CMB More
by Carol ‘B’
Employees Worked With
July 17, 2019
Outstanding Service Earnhardt Lexus, and especially Josh, always provide excellent service and technical knowledge to help the customer make the best decisions for their Earnhardt Lexus, and especially Josh, always provide excellent service and technical knowledge to help the customer make the best decisions for their autos and finances. More
by Pamela
Employees Worked With
Josh Harris
