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Earnhardt Lexus - Service Center

Phoenix, AZ

5.0
270 Reviews

271 Reviews of Earnhardt Lexus - Service Center

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November 20, 2021

First class service, our service advisor Rick Johnson is knowledgeable and honest. Thank you Earnhardt Lexus. More

by Nhelmy99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2021

Great service department car is always ready as promised. Maintenance is explained and performed well More

by Dean Rennell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Harris
October 23, 2021

It’s all about trust for me…and Andrew my Service Representative is experienced, knowledgeable, personable, patient, efficient and has proven himself to me for 9 years now! The dealership has never l More

by rlustig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Wilson
October 17, 2021

Totally trust this dealership. Always go out of their way in Service Dept. Great people! More

by debw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micheal Herrera
September 24, 2021

Would like to give a negative-5 stars. Stopped by to have a key cut for my Lexus, and was told by the Parts Manager that they wouldn't do it as I hadn't purchased it at Earnhardt. So I am supposed to drive More

by John Z.
Recommend Dealer
No
Employees Worked With
Parts Manager
September 17, 2021

Since I bought my Lexus 6 years ago I’ve been to every Lexus dealership in the valley for service. Earnhardt Lexus, and specifically Andrew at Earnhardt Lexus, are by far the best. Best service, best comm More

by Auntie Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Wilson
September 12, 2021

Outstanding customer service! Have tried other Lexus dealers in the Valley, and none of them compare to Earnhardt when it comes to customer service. They offer reasonable prices when it comes to servic More

by Duerrs
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2021

Outstanding service department. Outstanding sales department. Outstanding finance department. Regardless of the reason for my visit, I am always treated fairly and respectfully. Most recently my 2 More

by The Family Gross
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Kocsis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Sunseri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Vasquez
August 25, 2021

Excellent service advisor Rick Johnson, all work completed on time, always have a free loaner to use while car is in the shop if I need it, and the showroom is in an excellent location. On my last More

by Jim5737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Jim5737 responded

Thank You very much for your great service. Jim

August 19, 2021

Honesty and fairness from the Sales and Service Departments both throughout the years we’ve been customers of Lexus. It’s wonderful doing business with a company and people you can trust! More

by 5Stars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez, Dean Brenden, Mike Testani
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