Earnhardt Lexus

The new car sales manager and his staff were arrogant and condescending. I had a bad feeling about this dealership within the first 15 minutes I was there and left the dealership soon after that. The experie condescending. I had a bad feeling about this dealership within the first 15 minutes I was there and left the dealership soon after that. The experience made me wonder if I really wanted a Lexus, if this is how they treat customers. A few days after this experience and having told several friends what had happened I was advised to visit Lexus of Chandler. I did, I purchased my new car that very day and the experience was wonderful. Lexus of Chandler really understands customer service! The Earnhardt Scottsdale Lexus staff needs to realize that customers do have a choice, and that they are a poor representation of Lexus More

After a truly nightmare experience at Bell Lexus, I went to Scottsdale Lexus to have my car evaluated for a vibration problem that I have been having with my car for 19 months. WOW!! What a difference. The to Scottsdale Lexus to have my car evaluated for a vibration problem that I have been having with my car for 19 months. WOW!! What a difference. The team at Scottsdale Lexus ( Gary Kreutz ( service advisor ), Pete ( shop foreman/True Lexus master ), and Larry Bockius(service manager) were very friendly, knowledgable, and patient while looking into my issue. I was truly blown away at the difference in the attention to detail, friendliness, and quality of work between Bell Lexus and Scottsdale Lexus. I will gladly drive 30 miles to service my car by this wonderful team. Not only is the quality of work much better at Scottsdalel Lexus, but the prices are lower. I assumed because it was in Scottsdale it may be a little more expensive, but it's not the case at all. In fact Gary Kruetz ( my service advisor ) was kind enough to tell me about a coupon that would help save me money on the service . I also notice that at Scottsdale Lexus that they hand wash all of their serviced vehicles. That shows me that even though they need to spend more time and effort on making the customers car look great, the will go the extra mile not to scratch or damage the vehicle that you worked so hard for and love so much. Again, in contrast to Bell Lexus who has scratched my previous Lexus and did nothing when I mentioned it other than to tell the staff to no longer wash my car. One last major difference between the two service departments was the fact that the service bays at Scottsdale Lexus are air conditoned. I was blown away yet again. At Bell Lexus the techs are exposed to the heat where at Scottsdale Lexus the techs are working on the vehicles in a very comfortable cool temperature. When I noticed that I immediately thought, who would do a better job working on a long and complicated problem with a car? The tech exposed to working around a hot vehicle with ambient temps of over 110 degrees, or the tech who is comfortable working on your car at about 76 degrees??? After servicing my car at Bell Lexus, Arrowhead Lexus, and Scottsdale Lexus, I truly feel that Scottsdale Lexus is BY FAR THE BEST LEXUS DEALERSHIP . Bell Lexus had my car for 23 days, put 642 miles on my car "test driving ", damaged my new windshield ( installed 3 days before I took it to Bell Lexus ), and then proceeded to invite me not to come back because I was too picky when I complained about the damage. Bell Lexus also couldn't diagnose the problem in 23 days. The service manager at Scottsdale Lexus came out to thank me for my business , but at Bell Lexus the manager had the gaul to call me and tell me " We cant diagnose the problem", "we're only human". WOW!! I am amazed at the difference!!!!!!!!!!!!! Scottsdale Lexus is where I will be taking my Lexus vehicles for now on, and if you want great service quality at a great price I would strongly suggest you do the same. More

We came in for a used car and we bought a new car. We are elated with the selection, deal, trade in, and general care the dealership gave us. It was comfortable working on a deal and the staff was profe are elated with the selection, deal, trade in, and general care the dealership gave us. It was comfortable working on a deal and the staff was professional. We highly recommend this dealer. We even had a tour of the service area! Impressive staff there, too! More

In the first week of April 2012 I went to Earnhardt Scottsdale Lexus to see Jan Person who had been my salesperson there eight years ago. I brought two Lexus owner friends with me, potential customers Scottsdale Lexus to see Jan Person who had been my salesperson there eight years ago. I brought two Lexus owner friends with me, potential customers. One of my friends had spoken to Jan, asking him about a specific pre-owned model. He found one, but a year older than what she had asked for so she was not at all interested. Jan then had me drive a new model. My friends were in the back seat. During the test drive down very busy city streets, Jan proceeded to install and demonstrate the blue-tooth feature for my iPhone. I was very uncomfortable trying to watch traffic, operate a car I’d never driven, listen to Jan plus glance at the display screen. I told him later how uncomfortable we all were. That lesson was better left for the parking lot. As I left that day, I told Jan I wanted to do some research but would be ready to purchase the end of April. He promised to call me in three weeks. Three weeks later, although never a phone call from Jan, I went back to the dealership. I came prepared with Internet research for the value of my 2004 ES with only 53,000 miles and, yes, a fender bender accident. I’d paid for my own Car Fax, and NADA value report, both of which rated my car as excellent in spite of the accident. I also had 3 reputable value reports for the trade in value of my car averaging a trade in amount $12,000. Coincidently, a luxury dealer of a different brand had offered me a $12,000 trade in. Scottsdale Earnhardt Lexus would only give me $8000. I spent the better part of two afternoons discussing this with Jan and Tim, the sales manager. They persisted in telling me I had a bad CarFax which I knew to be untrue since I’d run my own. Then they tried to sell me a car of a color other than the one I wanted because they could “deal better” on that car. Yes, I guess so. It was their inventory they wanted to push. They had to find the car I wanted to purchase, BTW, fully loaded. I had been patient with Jan because of my errant sense of loyalty from eight years before. I ultimately terminated that and any future business with Scottsdale Lexus, Jan Person and Tim, the sales manager. I did get the car I wanted, the trade in value that was fair as described above and with no hassle on any of my other preferences, from another Lexus dealer. Please see my rating for Chandler Lexus. More

If you’re in the market for a car this is the place to go. I’ve purchased two pre-owned cars from this dealership over the last 4 months and both experiences have been fantastic! Great cars at competiti go. I’ve purchased two pre-owned cars from this dealership over the last 4 months and both experiences have been fantastic! Great cars at competitive prices but the best part are the people. I can’t say enough about Jim Letts and Robert Gross the two finest car salespeople I’ve ever had the pleasure to deal with. There honesty and integrity is second to none and Robert is one funny guy (or at least he thinks so). Jim’s attention to detail made both transactions go so smoothly that I was out of there in 30 minutes or less. Give them a try I can assure you that you will not be disappointed. More

The car I bought is a dream, and all my interactions with Michael and Jim were very professional and courteous. I was also treated as though I was a long-time customer, from my very first visit. I cannot s Michael and Jim were very professional and courteous. I was also treated as though I was a long-time customer, from my very first visit. I cannot say enough about the special treatment I was given--nothing but first class. Thank you for all the work you did and for making it such a pleasure to work with Scottsdale Lexus. You're outstanding! Rodney and Katie Zeibig More

What can we say? We needed to express how happy we were to have been assisted by Suk Chang at Scottsdale Lexus. He was such a pleasant, honest and straightforward representative of your dealership. He did to have been assisted by Suk Chang at Scottsdale Lexus. He was such a pleasant, honest and straightforward representative of your dealership. He did not seem to want a sale as much as he wanted our happiness, and the certainty of his trust. Every time we had an issue or “more” questions he was patient in answering and saw to it that the issues were dealt with. His smile and easygoing countenance made this car-buying journey effortless. We appreciated that immensely. We are indeed happy…Thank you Suk! Most kind regards Germain and Aurora Corriero More

Suk Chang at Scottsdale Lexus helped us throughout the purchase process of our 2011 IS350 with F-Sport package. From locating the vehicle to the final deal closing Suk was professional and courteous, no purchase process of our 2011 IS350 with F-Sport package. From locating the vehicle to the final deal closing Suk was professional and courteous, no pressure, no gimmicks. I would definitely recommend Suk for those who are interested in purchasing Lexus vehicle. More

We had been looking for my "dream car" for years and had specific criteria in terms of price, mileage, color, and condition. My husband met Suk Chang at Scottsdale Lexus about a year ago and years and had specific criteria in terms of price, mileage, color, and condition. My husband met Suk Chang at Scottsdale Lexus about a year ago and gave him the details of the car we wanted. Suk kept in contact throughout the year until he found our car! He always greated us as we got out of our car in the parking lot of the dealership (which says alot about his attention to service because it is 112+ degrees outside). Suk is very friendly, knowledgeable, and helpful. He made the whole experience comfortable and enjoyable. I believe good companies keep good people and good people stay with good companies. I recommend Scottsdale Lexus if you are in the market for a pre-owned or new car. Ask for Suk! He is wonderful! More

From the very start Suk was extremely attentive, listening to exactly what I was looking for in my next vehicle and where I was at with my current car. He found the perfect match for what I needed o listening to exactly what I was looking for in my next vehicle and where I was at with my current car. He found the perfect match for what I needed out of my vehicle and what I could handle financially. On top of all that, it was hands down the the shortest amount of time I've spent buying a car. I made my decision and Suk worked tirelessly to get me out of there in my new car, as fast as possible. Not once, did I ever feel put on the shelf to help another customer. He seemed to have it all under control. Totally pleased and will refer Lexus and Mr. Change to my pals. Thanks More