Earnhardt Lexus

We came in for a used car and we bought a new car. We are elated with the selection, deal, trade in, and general care the dealership gave us. It was comfortable working on a deal and the staff was profe are elated with the selection, deal, trade in, and general care the dealership gave us. It was comfortable working on a deal and the staff was professional. We highly recommend this dealer. We even had a tour of the service area! Impressive staff there, too! More

In the first week of April 2012 I went to Earnhardt Scottsdale Lexus to see Jan Person who had been my salesperson there eight years ago. I brought two Lexus owner friends with me, potential customers Scottsdale Lexus to see Jan Person who had been my salesperson there eight years ago. I brought two Lexus owner friends with me, potential customers. One of my friends had spoken to Jan, asking him about a specific pre-owned model. He found one, but a year older than what she had asked for so she was not at all interested. Jan then had me drive a new model. My friends were in the back seat. During the test drive down very busy city streets, Jan proceeded to install and demonstrate the blue-tooth feature for my iPhone. I was very uncomfortable trying to watch traffic, operate a car I’d never driven, listen to Jan plus glance at the display screen. I told him later how uncomfortable we all were. That lesson was better left for the parking lot. As I left that day, I told Jan I wanted to do some research but would be ready to purchase the end of April. He promised to call me in three weeks. Three weeks later, although never a phone call from Jan, I went back to the dealership. I came prepared with Internet research for the value of my 2004 ES with only 53,000 miles and, yes, a fender bender accident. I’d paid for my own Car Fax, and NADA value report, both of which rated my car as excellent in spite of the accident. I also had 3 reputable value reports for the trade in value of my car averaging a trade in amount $12,000. Coincidently, a luxury dealer of a different brand had offered me a $12,000 trade in. Scottsdale Earnhardt Lexus would only give me $8000. I spent the better part of two afternoons discussing this with Jan and Tim, the sales manager. They persisted in telling me I had a bad CarFax which I knew to be untrue since I’d run my own. Then they tried to sell me a car of a color other than the one I wanted because they could “deal better” on that car. Yes, I guess so. It was their inventory they wanted to push. They had to find the car I wanted to purchase, BTW, fully loaded. I had been patient with Jan because of my errant sense of loyalty from eight years before. I ultimately terminated that and any future business with Scottsdale Lexus, Jan Person and Tim, the sales manager. I did get the car I wanted, the trade in value that was fair as described above and with no hassle on any of my other preferences, from another Lexus dealer. Please see my rating for Chandler Lexus. More

If you’re in the market for a car this is the place to go. I’ve purchased two pre-owned cars from this dealership over the last 4 months and both experiences have been fantastic! Great cars at competiti go. I’ve purchased two pre-owned cars from this dealership over the last 4 months and both experiences have been fantastic! Great cars at competitive prices but the best part are the people. I can’t say enough about Jim Letts and Robert Gross the two finest car salespeople I’ve ever had the pleasure to deal with. There honesty and integrity is second to none and Robert is one funny guy (or at least he thinks so). Jim’s attention to detail made both transactions go so smoothly that I was out of there in 30 minutes or less. Give them a try I can assure you that you will not be disappointed. More

The car I bought is a dream, and all my interactions with Michael and Jim were very professional and courteous. I was also treated as though I was a long-time customer, from my very first visit. I cannot s Michael and Jim were very professional and courteous. I was also treated as though I was a long-time customer, from my very first visit. I cannot say enough about the special treatment I was given--nothing but first class. Thank you for all the work you did and for making it such a pleasure to work with Scottsdale Lexus. You're outstanding! Rodney and Katie Zeibig More

What can we say? We needed to express how happy we were to have been assisted by Suk Chang at Scottsdale Lexus. He was such a pleasant, honest and straightforward representative of your dealership. He did to have been assisted by Suk Chang at Scottsdale Lexus. He was such a pleasant, honest and straightforward representative of your dealership. He did not seem to want a sale as much as he wanted our happiness, and the certainty of his trust. Every time we had an issue or “more” questions he was patient in answering and saw to it that the issues were dealt with. His smile and easygoing countenance made this car-buying journey effortless. We appreciated that immensely. We are indeed happy…Thank you Suk! Most kind regards Germain and Aurora Corriero More

Suk Chang at Scottsdale Lexus helped us throughout the purchase process of our 2011 IS350 with F-Sport package. From locating the vehicle to the final deal closing Suk was professional and courteous, no purchase process of our 2011 IS350 with F-Sport package. From locating the vehicle to the final deal closing Suk was professional and courteous, no pressure, no gimmicks. I would definitely recommend Suk for those who are interested in purchasing Lexus vehicle. More

We had been looking for my "dream car" for years and had specific criteria in terms of price, mileage, color, and condition. My husband met Suk Chang at Scottsdale Lexus about a year ago and years and had specific criteria in terms of price, mileage, color, and condition. My husband met Suk Chang at Scottsdale Lexus about a year ago and gave him the details of the car we wanted. Suk kept in contact throughout the year until he found our car! He always greated us as we got out of our car in the parking lot of the dealership (which says alot about his attention to service because it is 112+ degrees outside). Suk is very friendly, knowledgeable, and helpful. He made the whole experience comfortable and enjoyable. I believe good companies keep good people and good people stay with good companies. I recommend Scottsdale Lexus if you are in the market for a pre-owned or new car. Ask for Suk! He is wonderful! More

From the very start Suk was extremely attentive, listening to exactly what I was looking for in my next vehicle and where I was at with my current car. He found the perfect match for what I needed o listening to exactly what I was looking for in my next vehicle and where I was at with my current car. He found the perfect match for what I needed out of my vehicle and what I could handle financially. On top of all that, it was hands down the the shortest amount of time I've spent buying a car. I made my decision and Suk worked tirelessly to get me out of there in my new car, as fast as possible. Not once, did I ever feel put on the shelf to help another customer. He seemed to have it all under control. Totally pleased and will refer Lexus and Mr. Change to my pals. Thanks More

I had a great experience throughout the whole process of purchasing my Jeep from Suk Chang. He answered all my questions truthfully and honestly. He made me feel very comfortable and happy with my purchase. purchasing my Jeep from Suk Chang. He answered all my questions truthfully and honestly. He made me feel very comfortable and happy with my purchase. At no point during the sale was I surprised by anything, as Suk gave me all the info I needed for every step of the purchase all the way through signing. I will surely return for my next vehicle and recommend Suk to anyone looking for a New or Used car, Lexus or not. More

This is my 3rd lease from Scottsdale Lexcus and my second with Suk Chang. I love my ES350, it's wonderful. Suk was wonderful! Very patient and took the time to explain all my questions and more. I was at the with Suk Chang. I love my ES350, it's wonderful. Suk was wonderful! Very patient and took the time to explain all my questions and more. I was at the dealership for about an hour and we were done. Everything was ready when I got there. Clev Alt was also a pleasent individual to work with. She answered all my concerns and explained each document I signed. I would and have recommended Scottsdale Lexus and Suk to all my associates. More