Earnhardt Lexus

I was blown away by the superb service from Earnhardt. I’ve been to a few high-end dealers in the Valley and, by far, this dealer is the most welcoming and friendly. Other luxury dealerships (especially i I’ve been to a few high-end dealers in the Valley and, by far, this dealer is the most welcoming and friendly. Other luxury dealerships (especially in Scottsdale) give off a snooty “I’m better than you, I could care less about you or your money” attitude, but this dealership is simply fantastic! Michael Southern, my service advisor, was friendly and knowledgeable about my IS500 and the service I needed. He even took the time to provide me with information from another Lexus I purchased elsewhere, along with it’s service recommendations. He explained everything in detail and answered all my questions. I never felt rushed or pushed into unnecessary service—I was totally at ease here. I definitely recommend this place for service and will be back when the time comes! More

Service by Michael Southern was exceptional. He always goes above and beyond I highly recommend. He always goes above and beyond I highly recommend. More

Always professional and courteous even when they are extremely busy. Michael is my service rep and is a pleasure to work with - Jesse also went above and beyond to track down a computer glitch in the Le extremely busy. Michael is my service rep and is a pleasure to work with - Jesse also went above and beyond to track down a computer glitch in the Lexus appOnly negative is that it can be very difficult to get a human on the phone when calling the main number. More

An extreme professional in every way. Thank you! We are always treated with respect and gratitude. Thank you! We are always treated with respect and gratitude. More

After a change in my service representative, I was a little dubious about a new person taking over my account. Julian has gone over and beyond and I appreciate his professionalism, his curtesy, and for little dubious about a new person taking over my account. Julian has gone over and beyond and I appreciate his professionalism, his curtesy, and for always getting answers to my questions. He has been exactly what I need in a service representative. More

Rick Johnson is top-notch. I think in my family we have a total of eight Lexus everyone goes to Rick and only Rick. We are so grateful we trust him we enjoy him. We will wait f I think in my family we have a total of eight Lexus everyone goes to Rick and only Rick. We are so grateful we trust him we enjoy him. We will wait for him when we will stay loyal Lexus owners because of him. He has never let us down. Oops I just counted 11 Lexus’s in my family! More

I called on Christmas Eve with an animal dead in my engine. Lindsey took the call and arranged for me to come and have it taken care of. Within one hour of the call the call was repaired. Tremendous engine. Lindsey took the call and arranged for me to come and have it taken care of. Within one hour of the call the call was repaired. Tremendous service, a new customer for live. Thanks so much. More

Earnhardt continues to impress and spoil me. The time came for my first service after the service contract expired. Expected to be hit with a huge, over-inflated bill. Didn’t happen. Rick The time came for my first service after the service contract expired. Expected to be hit with a huge, over-inflated bill. Didn’t happen. Rick Johnson is my service guy and even if I had a complaint he would nod and feel my pain, great psychology. I did arrive early, so that helped. I got my nice loaner, drove to the gym. An hour or so later, before my next destination, I got the text that my car was ready. My paperwork was ready (I have to say, Earnhardt does use up a TREMENDOUS amount of paper) my car was nice and clean. I guess I will keep going back for service until it doesn’t make fiscal sense anymore or they get too pushy for me to buy a replacement vehicle. Keep it up, Earnhardt. More

Battery in my 2023 Lexus ES 350 F Sport died. Needed a new battery and prefer Lexus quality over the ones offer by the jump start people. Called Michael Southern and he was waiting for me after Needed a new battery and prefer Lexus quality over the ones offer by the jump start people. Called Michael Southern and he was waiting for me after I got a jump start. What a guy. Busy Saturday and he told me what to expect time wise and showed me the waiting area and offerings, like coffee. Beat the time estimate by an hour and washed my car too. Most pleasant man. Dealership is lucky to have him. Hale More

Bought our second car with Earnhardt and greatly enjoyed our experience with David; he is so kind and I highly recommend going to him ! Talked with the manager, Jimmy, a little bit through text communicatio our experience with David; he is so kind and I highly recommend going to him ! Talked with the manager, Jimmy, a little bit through text communication and together they really worked with me on getting our new car. I'd say our experience was even better than the last time I bought a car here 2 years ago ! Both times I've purchased from Earnhardt Lexus, I was not pressured at all in the finance office nor while we were negotiating for the car. Earnhardt Lexus has not failed to make the car buying process easy-going and not stressful at all. Thank you ! More