Earnhardt Hyundai North Scottsdale - Service Center

Ben is the factor that has us returning time after time. He was who lead us to purchasing our new vehicle through Earnhardt. You can expect an honest answer and first class service. He was who lead us to purchasing our new vehicle through Earnhardt. You can expect an honest answer and first class service. More

Ben, serviced our cracked windshield with their auto glass vendor and our insurance agent. Recalibration of the cameras and heads up display on our 2023 GV80 Prestige. Status updates were very timely. R glass vendor and our insurance agent. Recalibration of the cameras and heads up display on our 2023 GV80 Prestige. Status updates were very timely. Recommend Ben for your service needs. More

I purchased my 2012 Hyundai Santa Fe from a good friend who purchased it new from Earnhardt Hyundai North Scottsdale in fall of 2011. I continued taking it to Earnhardt's because they take care of it the w who purchased it new from Earnhardt Hyundai North Scottsdale in fall of 2011. I continued taking it to Earnhardt's because they take care of it the way it should be cared for. They are great to work with, are very responsive to any concerns I have regarding my car. Mike Southern was my initial contact but I have worked with other service representatives over past several years and all have been keenly aware of service and work that has been done and what most probable future needs might be. My Service Advisor on my last visit was Justin Shecton and he was right on top of his game and good to work with. I appreciate Earnhardt's because as a Phoenix resident since age 2, I appreciate having "Small town care" and the peace of mind that comes in working with people you trust. More

My Genesis was picked up by Michael Smith the concierge that morning and left me a brand new Genesis G80 for a loaner. I am so pleased with my first service appointment and how smoothly everything went. that morning and left me a brand new Genesis G80 for a loaner. I am so pleased with my first service appointment and how smoothly everything went. More

I wanted to report the experience I had today at Earnhardt Hyundai at North Scottsdale because I am very upset and I value the Hyundai brand. I called the service department of Earnhardt Hyundai t Earnhardt Hyundai at North Scottsdale because I am very upset and I value the Hyundai brand. I called the service department of Earnhardt Hyundai to schedule an appointment for my first maintenance at 7500 miles. The lady who answered my call asked a few questions about if I bought the car from them or if this is my first service appointment with them. After I answered these questions the lady asked my name and as soon as I tell my name Yusuf, she said “I am so sorry we do not have any availability until march 28th, which is a month and a week from now. Of course it is completely understandable and possible to be booked up but, somehow I just felt the mean attitude in her voice when she told me that and I felt she just didn’t want to bother dealing with me. I think it was because I am not a native speaker and my name is not an American name. Anyway, then I called Chapman Hyundai, another dealership just 5 miles away from the Earnhardt, and they said they have availability as soon as tomorrow, the next day, and the next day… So I asked the lady at the Chapman about what I experienced today with Earnhardt and if it is really possible to not have any availability until the end of March. She said it seems very unlikely but didn’t want to say too much. Nevertheless, I scheduled my appointment for the next day at Chapman Hyundai. After I am done with these calls I talked to one of my friends about the talk I had with Earnhardt service department and he suggested him giving them a call since he is a native speaker and he planned to introduce himself with a common name “Sam”. In the talk he told the lady he owns the exact same car as me and he is also a first time customer as me. The lady told him that starting next tuesday being March 2nd they have many availabilities. He hang up saying he will be out of town at that date and he needs to reconsider the appointment date. At this point I understood that I was discriminated because I was not a native speaker and the worse is because my name was not an american name. This was the first time I experienced this feeling ever in my life and I can tell it feels terrible. I know 99.9% chance nothing is gonna happen but I am writing this email because I feel responsible. I want to do my part to prevent other people being exposed to this. More

I was in last month for oil change & warranty work. Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpa Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpage that calculates tire prices doesn’t work. Or at least it doesn’t work with an iPad & I don’t have a Microsoft tool. More

Though somewhat difficult to reach by phone, Nazy was incredibly professional, friendly and efficient. The Genesis concierge was a real luxury and much appreciated. incredibly professional, friendly and efficient. The Genesis concierge was a real luxury and much appreciated. More

The genesis concierge service was so easy and convenient. Great customer service! Would definitely recommend. Great customer service! Would definitely recommend. More

Hyundai issued an update to my 2017 Sonata's media system that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to. that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to. More

This dealership has ZERO interest in customer service. Over the past 2.5 years, I purchased 3 new vehicles from Earnhardt Hyundai in Avondale, the most recent, a Palisade, Calligraphy. There was an issue Over the past 2.5 years, I purchased 3 new vehicles from Earnhardt Hyundai in Avondale, the most recent, a Palisade, Calligraphy. There was an issue with the paint. I called Earnhardt Hyundai, Scottsdale to see whether I could bring my 3-week-old SUV so the issue could be corrected, since I live much closer to their dealership than I do the Avondale location. Even though I have my vehicles serviced at the Scottsdale location, the only thing they did was brush me off, tell me to take it back to Avondale, and hung up the phone. How considerate of you people at Earnhardt Hyundai, Scottsdale. I will NEVER purchase a vehicle from your location under any circumstances, and I will discourage anyone I know from doing so. Anyway, the issue was corrected at the Avondale location, 45 minutes away. More