Earnhardt Hyundai North Scottsdale - Service Center

This was my first time going to the Earnhardt Hyundai. I called about a week ago to double check if I needed to make an appointment to receive service (oil change etc.) on my car. The lady I talked to on th called about a week ago to double check if I needed to make an appointment to receive service (oil change etc.) on my car. The lady I talked to on the phone didn’t seem very nice and was quite blunt in the way she answered my questions. It seemed to me that she was annoyed that I did not know that I needed to make an appointment and should’ve just looked online. Other dealerships have the option of making an appointment or bringing the car in. I was able to get an appointment today and took my car in and when I got there, the people weren’t very welcoming. No one came out to me, I had to go in to them and ask for help. I made an appointment to get a full service and an oil change and I hadn’t asked them to look at anything else. However, I was hoping they could look at 2 other small things since I was concerned about them. I asked once I got help. It felt like we were being inconvenient to the service center and the answers we got seemed rude, stand-off ish and very defensive since “I only booked an appointment for a full service and an oil change, I didn’t book my appt. for anything else that day”. Jason mentioned they were still busy working on cars since Friday and pretty much turned down extra service (my concerns with my car) because they are busy. I ended up just telling him to only do the oil change and he didn’t argue otherwise. Lastly, one of the things wrong with my car is that it pulls slightly to the right side. In the past, I have talked to people who have been able to get their tires rotated and they say this fixes a car pull, but Jason, (advisor who worked with us today) immediately answered with “you need an alignment and we can only figure out if the alignment works if we do an alignment” meaning I had to pay for it before we could know if the alignment was the issue and we didn’t even know if that was the issue. In the past, other dealerships have said what fixes a left or right sided pull is just rotating the wheels and if that doesn’t work, we would turn to alignment as last resort since it also cost a little more than a rotation. When picking up my car, Jason (my advisor) wasn’t available and asked for someone to help me so I didn’t have to wait. I believe it was Ricardo. He was very nice and even started a conversation with me. I appreciated his help and enthusiasm. Overall, I wasn’t very pleased with the advisor I worked with in the beginning (Jason) nor the person I talked to on the phone. I can understand that people have bad days but that should never affect customer service. Besides Ricardo and the other 2, I haven’t had any other experiences with others at this location so it’s not enough for me to say not to go here for service but if someone were to get service for their car here, I would recommend working with Ricardo or other advisors. More

Mike Smith and Nazy Helmy lead and manage the Complimentary Valet Service program which is second to none, The scheduling, service, pickup and delivery have been superb over the past 2 1/2 years Complimentary Valet Service program which is second to none, The scheduling, service, pickup and delivery have been superb over the past 2 1/2 years.. More

Michael Southern *customer service is a passion. I love to see a customer walk away happy. I love to walk away happy. Michael Southern!!!!!Happy. to see a customer walk away happy. I love to walk away happy. Michael Southern!!!!!Happy. More

Mike impressed me. Professional, courteous, knowledgeable and informative. Represents the dealership very well. Goes out of his way to make your visit a good one. knowledgeable and informative. Represents the dealership very well. Goes out of his way to make your visit a good one. More

Honest Service Center This store never pushes parts or service you don't need. This is a big deal in todays competitive world. Your service writer and manager are there to This store never pushes parts or service you don't need. This is a big deal in todays competitive world. Your service writer and manager are there to care for you and your vehicle. More

This is the best my car has been in years! So glad the technician was able to diagnose & fix it. The service advisor was very helpful! Great job! technician was able to diagnose & fix it. The service advisor was very helpful! Great job! More

Great service Very happy with service at this dealership. Norm is a very professional service rep.... friendly and helpful. Always explains in detail what needs to Very happy with service at this dealership. Norm is a very professional service rep.... friendly and helpful. Always explains in detail what needs to be done and how much it will cost. More

Very happy with my service. Was able to get an appointment very quick. Ricardo was able to help me with my car issues in a timely manner. Thank you Ricardo Garcia you ROCK!!! appointment very quick. Ricardo was able to help me with my car issues in a timely manner. Thank you Ricardo Garcia you ROCK!!! More

Always there! The staff at Earnhardts is always friendly and helpful in solving purchase or car problems 30+ plus years now with them b/c they always seem to come t The staff at Earnhardts is always friendly and helpful in solving purchase or car problems 30+ plus years now with them b/c they always seem to come through! and stand behind their SERVICE (after the sale) Dept! More

Norm is always polite and professional! He is helpful and has a smile on his face! He explains services needed and upcoming services as well! has a smile on his face! He explains services needed and upcoming services as well! More