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Earnhardt Hyundai North Scottsdale - Service Center

Scottsdale, AZ

4.8
245 Reviews

245 Reviews of Earnhardt Hyundai North Scottsdale - Service Center

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February 17, 2023

I was in last month for oil change & warranty work. Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpa More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Earnhardt Hyundai North Scottsdale responded

Robert, We appreciate you stopping by and we're happy to see that overall you had a quality experience. We appreciate your feedback regarding this issue on the website. We'll be sure to take a look at it and we look forward to seeing you here at your next service visit. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

February 17, 2023

Though somewhat difficult to reach by phone, Nazy was incredibly professional, friendly and efficient. The Genesis concierge was a real luxury and much appreciated. More

by MargaretGoldman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazy Helmy
Feb 20, 2023 -

Earnhardt Hyundai North Scottsdale responded

Thank you for your stars, Margaret. We're happy to hear Nazy delivered 5-star service and we can't wait to deliver another excellent service experience soon. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

February 16, 2023

The genesis concierge service was so easy and convenient. Great customer service! Would definitely recommend. More

by megangoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Girard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher
Feb 17, 2023 -

Earnhardt Hyundai North Scottsdale responded

Thank you for your stars, Megan! We're glad to hear our team delivered an excellent experience. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

January 21, 2023

Hyundai issued an update to my 2017 Sonata's media system that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to. More

by deanbarto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Earnhardt Hyundai North Scottsdale responded

Thank you for trusting our team to get the job done, Dean. Don't hesitate to reach out if there's anything else we can help with! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

January 18, 2023

This dealership has ZERO interest in customer service. Over the past 2.5 years, I purchased 3 new vehicles from Earnhardt Hyundai in Avondale, the most recent, a Palisade, Calligraphy. There was an issue More

by caw3135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hoard, Avondale
Jan 19, 2023 -

Earnhardt Hyundai North Scottsdale responded

We appreciate you sharing your concerns. We would have offered to help with this issue, but because it was a paint issue on a new vehicle, it is the responsibility of the selling dealer to resolve this issue, as it's most likely not something that can be resolved under warranty. We could have done a better job of explaining this to you and provided you with the quality service you've become accustomed to receiving here over the years. I understand this issue has been resolved at the dealership you purchased your vehicle at. Should you like to discuss this or anything else further, please feel free to contact me. I'm always here to help. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

January 14, 2023

Excellent job on oil change and a recall repair. Work was completed in 35-40 minutes and the SUV looked great after a complimentary car wash, More

by rshort9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Earnhardt Hyundai North Scottsdale responded

We strive to provide a quality experience and we're so proud of our team for delivering a 5-star service visit. Until next time! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

January 13, 2023

Always such great service! ! We own multiple cars and they are amazing with customer service!! More

by Joan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Garcia, Joe Cugliari, Mike Phenix
Jan 16, 2023 -

Earnhardt Hyundai North Scottsdale responded

We're so proud of our team for taking excellent care of you, Joan! Visit us again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 31, 2022

Friendly. Always on time and no upsell ever. Clean place with good coffee and snacks More

by Blaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Girard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Earnhardt Hyundai North Scottsdale responded

It's so nice to see that you always receive the service that you deserve! We look forward to working with you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 31, 2022

Earnhardt North Scottsdale is a well organized dealership to have regular scheduled maintenance performed. Scheduling is a little disappointing since it takes several months to get an open appointment for r More

by rjones48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm Rosen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Girard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Art Suleiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Southern
Jan 03, 2023 -

Earnhardt Hyundai North Scottsdale responded

We are glad that your visit was such a positive one and we hope it's something we'll be able to repeat over and over again! We appreciate your business and we can't wait to see you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 29, 2022

For over a decade, this dealership and its service department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top More

by TALLTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Femiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Girard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Tonelli, James Orosco, Michael Southern
Dec 30, 2022 -

Earnhardt Hyundai North Scottsdale responded

We are thrilled that you always receive the service that you deserve! We appreciate your loyalty to us and we hope to see you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

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