Earnhardt Hyundai North Scottsdale - Service Center

Ricardo Garcia was a pleasure to work with. He explained what service was done and why it was needed. He explained what service was done and why it was needed. More

Recardo is absolutely wonderful to work with when servicing my new Genesis gv70.! He is always extremely pleasant and explains the work done and makes the experience seamless. servicing my new Genesis gv70.! He is always extremely pleasant and explains the work done and makes the experience seamless. More

I have been coming to this dealership for a few years now I think it’s the best . Times are chaotic and service is difficult to obtain but EH and Ben Girard does it well and has my confidence! Thanks I think it’s the best . Times are chaotic and service is difficult to obtain but EH and Ben Girard does it well and has my confidence! Thanks More

Excellent service department. All items completed on-time and a good car wash. Friendly service repair. All items completed on-time and a good car wash. Friendly service repair. More

Ricardo was great! He’s very knowledgeable and kept me well informed! I would highly recommend him to anyone needing a Service Advisor. He’s very knowledgeable and kept me well informed! I would highly recommend him to anyone needing a Service Advisor. More

Ben is the factor that has us returning time after time. He was who lead us to purchasing our new vehicle through Earnhardt. You can expect an honest answer and first class service. He was who lead us to purchasing our new vehicle through Earnhardt. You can expect an honest answer and first class service. More

Ben, serviced our cracked windshield with their auto glass vendor and our insurance agent. Recalibration of the cameras and heads up display on our 2023 GV80 Prestige. Status updates were very timely. R glass vendor and our insurance agent. Recalibration of the cameras and heads up display on our 2023 GV80 Prestige. Status updates were very timely. Recommend Ben for your service needs. More

I purchased my 2012 Hyundai Santa Fe from a good friend who purchased it new from Earnhardt Hyundai North Scottsdale in fall of 2011. I continued taking it to Earnhardt's because they take care of it the w who purchased it new from Earnhardt Hyundai North Scottsdale in fall of 2011. I continued taking it to Earnhardt's because they take care of it the way it should be cared for. They are great to work with, are very responsive to any concerns I have regarding my car. Mike Southern was my initial contact but I have worked with other service representatives over past several years and all have been keenly aware of service and work that has been done and what most probable future needs might be. My Service Advisor on my last visit was Justin Shecton and he was right on top of his game and good to work with. I appreciate Earnhardt's because as a Phoenix resident since age 2, I appreciate having "Small town care" and the peace of mind that comes in working with people you trust. More

My Genesis was picked up by Michael Smith the concierge that morning and left me a brand new Genesis G80 for a loaner. I am so pleased with my first service appointment and how smoothly everything went. that morning and left me a brand new Genesis G80 for a loaner. I am so pleased with my first service appointment and how smoothly everything went. More

I wanted to report the experience I had today at Earnhardt Hyundai at North Scottsdale because I am very upset and I value the Hyundai brand. I called the service department of Earnhardt Hyundai t Earnhardt Hyundai at North Scottsdale because I am very upset and I value the Hyundai brand. I called the service department of Earnhardt Hyundai to schedule an appointment for my first maintenance at 7500 miles. The lady who answered my call asked a few questions about if I bought the car from them or if this is my first service appointment with them. After I answered these questions the lady asked my name and as soon as I tell my name Yusuf, she said “I am so sorry we do not have any availability until march 28th, which is a month and a week from now. Of course it is completely understandable and possible to be booked up but, somehow I just felt the mean attitude in her voice when she told me that and I felt she just didn’t want to bother dealing with me. I think it was because I am not a native speaker and my name is not an American name. Anyway, then I called Chapman Hyundai, another dealership just 5 miles away from the Earnhardt, and they said they have availability as soon as tomorrow, the next day, and the next day… So I asked the lady at the Chapman about what I experienced today with Earnhardt and if it is really possible to not have any availability until the end of March. She said it seems very unlikely but didn’t want to say too much. Nevertheless, I scheduled my appointment for the next day at Chapman Hyundai. After I am done with these calls I talked to one of my friends about the talk I had with Earnhardt service department and he suggested him giving them a call since he is a native speaker and he planned to introduce himself with a common name “Sam”. In the talk he told the lady he owns the exact same car as me and he is also a first time customer as me. The lady told him that starting next tuesday being March 2nd they have many availabilities. He hang up saying he will be out of town at that date and he needs to reconsider the appointment date. At this point I understood that I was discriminated because I was not a native speaker and the worse is because my name was not an american name. This was the first time I experienced this feeling ever in my life and I can tell it feels terrible. I know 99.9% chance nothing is gonna happen but I am writing this email because I feel responsible. I want to do my part to prevent other people being exposed to this. More