Earnhardt Hyundai North Scottsdale

Chris Reed found me the exact trim line and color that I wanted at another dealership and arranged a dealer trade. His communication was excellent. wanted at another dealership and arranged a dealer trade. His communication was excellent. More

Jonathan Gorton was very helpful and he had questions to all of our answers. Very painless process all of our answers. Very painless process More

My past car buying narrative has been one of high anxiety, frustration, anger and tears. Fast forward to Chris Climenson at Earnhardt Hyundai North Scottsdale. I started my inquiry online and Chri anxiety, frustration, anger and tears. Fast forward to Chris Climenson at Earnhardt Hyundai North Scottsdale. I started my inquiry online and Chris was the "first responder". Awesome on top of awesome. I knew the car I wanted, Hyundai Tucson Hybrid and Chris moved forward on my behalf like lightening. From the beginning I was met with respect, professionalism and a lot kindness, understanding and patience. He earned my confidence quickly with each step because he always kept his word. He stayed in communication with me, he responded to my questions knowledgably and not "over my head", he was patient with my concerns and I honestly at times felt like I was his only customer. The Tucson Hybrid I learned is a highly sought after car but Chris not only produced what I asked for but more! What! Yes! He walked me through the whole process from A to Z without missing a beat. When it was time for my car to come home, not only was it delivered to my door, but by Chris (roughly 120 miles) personally. That is excellent service! But wait there's more, Chris spent patient time showing me different features, and giving me info of his own experience to help me with my Tucson and even setting up the garage door opener and syncing my phone. I could not have asked for a better dealership than Earnhardt Hyundai North Scottsdale and Chris as the person who would make my life good and yes, even restore my faith in the car buying process. Wow. Purchasing a car is the second most expensive purchase many people will make and it can be a difficult process. So if you want a fantastic car, a fantastic car dealership and a more than fantastic person that will be helping you to achieve your goal of car ownership, then Chris is the man! All in all, I would Super Highly recommend Earnhardt Hyundai North Scottsdale and Chris Climenson! More

My Genesis was picked up by Michael Smith the concierge that morning and left me a brand new Genesis G80 for a loaner. I am so pleased with my first service appointment and how smoothly everything went. that morning and left me a brand new Genesis G80 for a loaner. I am so pleased with my first service appointment and how smoothly everything went. More

I wanted to report the experience I had today at Earnhardt Hyundai at North Scottsdale because I am very upset and I value the Hyundai brand. I called the service department of Earnhardt Hyundai t Earnhardt Hyundai at North Scottsdale because I am very upset and I value the Hyundai brand. I called the service department of Earnhardt Hyundai to schedule an appointment for my first maintenance at 7500 miles. The lady who answered my call asked a few questions about if I bought the car from them or if this is my first service appointment with them. After I answered these questions the lady asked my name and as soon as I tell my name Yusuf, she said “I am so sorry we do not have any availability until march 28th, which is a month and a week from now. Of course it is completely understandable and possible to be booked up but, somehow I just felt the mean attitude in her voice when she told me that and I felt she just didn’t want to bother dealing with me. I think it was because I am not a native speaker and my name is not an American name. Anyway, then I called Chapman Hyundai, another dealership just 5 miles away from the Earnhardt, and they said they have availability as soon as tomorrow, the next day, and the next day… So I asked the lady at the Chapman about what I experienced today with Earnhardt and if it is really possible to not have any availability until the end of March. She said it seems very unlikely but didn’t want to say too much. Nevertheless, I scheduled my appointment for the next day at Chapman Hyundai. After I am done with these calls I talked to one of my friends about the talk I had with Earnhardt service department and he suggested him giving them a call since he is a native speaker and he planned to introduce himself with a common name “Sam”. In the talk he told the lady he owns the exact same car as me and he is also a first time customer as me. The lady told him that starting next tuesday being March 2nd they have many availabilities. He hang up saying he will be out of town at that date and he needs to reconsider the appointment date. At this point I understood that I was discriminated because I was not a native speaker and the worse is because my name was not an american name. This was the first time I experienced this feeling ever in my life and I can tell it feels terrible. I know 99.9% chance nothing is gonna happen but I am writing this email because I feel responsible. I want to do my part to prevent other people being exposed to this. More

Easy process. Jonathan was able to find me what I was looking for and the transaction was easy. Jonathan was able to find me what I was looking for and the transaction was easy. More

Though somewhat difficult to reach by phone, Nazy was incredibly professional, friendly and efficient. The Genesis concierge was a real luxury and much appreciated. incredibly professional, friendly and efficient. The Genesis concierge was a real luxury and much appreciated. More

I was in last month for oil change & warranty work. Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpa Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpage that calculates tire prices doesn’t work. Or at least it doesn’t work with an iPad & I don’t have a Microsoft tool. More

The genesis concierge service was so easy and convenient. Great customer service! Would definitely recommend. Great customer service! Would definitely recommend. More

Farid is the man! He took care of me from the moment I walked in and I look forward to purchasing through him in the future. He took care of me from the moment I walked in and I look forward to purchasing through him in the future. More