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Earnhardt Ford - Service Center

Chandler, AZ

4.9
358 Reviews

358 Reviews of Earnhardt Ford - Service Center

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December 25, 2022

Very satisfied with recall service and service representative attention to my requests as well as drop off and car return to my home. More

by Phxstroms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Dec 27, 2022 -

Earnhardt Ford responded

It truly makes us happy to hear that our service team provided you with a memorable visit! Your business and time are much appreciated! We look forward to working with you again! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

December 10, 2022

Very friendly, honest and courteous. Provides great services and explains everything clearly on what needs to be done. More

by Wldcatdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Dec 12, 2022 -

Earnhardt Ford responded

It's our job to provide a quality experience & we're so happy to hear we've delivered 5-star service! Until next time! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

December 02, 2022

My visit was a very pleasant experience. The staff were beon good. Th service tech was great, they got me out of there in record time. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph and I don't know the Deisel tech name
Dec 05, 2022 -

Earnhardt Ford responded

Thank you for your stars, Charles! We're so happy to hear our team took excellent care of you! Until next time! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 26, 2022

Brought car in Friday and was told service was caught up. Car wasn’t available until Wednesday. Glad I have a second car! More

by psavage571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip
Nov 28, 2022 -

Earnhardt Ford responded

We appreciate both your patience and your feedback. We're working our hardest to complete services in a timely manner, and we'll be using your experience as a learning opportunity. We hope your vehicle's running like new again and we look forward to providing you with more prompt service at your next visit. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 19, 2022

Pro - they provided a shuttle ride home & also requested a Lyft to bring me back when the vehicle was ready for pick up. Con - Quicklane provided a written quote for the requested repairs/service. the More

by 2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
na
Nov 23, 2022 -

Earnhardt Ford responded

We appreciate your comments. Without knowing who you are, it’s impossible to know for sure what occurred. If I had to guess, I would say one department did not communicate with the other and the main line, charged a diagnostic fee. In the end, I am happy to hear that we did the right thing which is always our goal. As for the hand prints, I apologize and we would be happy to do a thorough cleaning of your vehicle. If you want to discuss anything with me, I am always available to chat. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 17, 2022

My car was completed before the promised time. I was kept updated from start to finish! More

by Cary’s Escape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Nov 18, 2022 -

Earnhardt Ford responded

Thank you for choosing Earnhardt Ford! We're so proud of our team for ensuring you got back on the road ASAP! We look forward to working with you again! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 31, 2022

Everything was explained to me in great detail. I knew how long it would approximately take. Great customer service. More

by Fran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garret
Nov 01, 2022 -

Earnhardt Ford responded

Thank you for your stars, Fran! We're so happy to hear our team took excellent care of you! Until next time! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 21, 2022

People are friendly and helpful from start to finish with my vehicle. Would definitely recommend to my family and friends. Job well done. More

by jreyna13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Oct 24, 2022 -

Earnhardt Ford responded

Thank you for your stars! We are pleased that you had an enjoyable service experience! If you ever need anything, feel free to stop by and see us again! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 19, 2022

Very good service Joseph was very nice and informative. He held a very good conversation More

by Wellscarman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Oct 19, 2022 -

Earnhardt Ford responded

Thank you for your stars! We're thrilled to see Joseph ensured you had an excellent visit with us. We look forward to working with you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 17, 2022

Quick lane service was incredible, with an appointment I was in and out in less than 30 minutes. Garret and the team were responsive and I really couldn't be happier. More

by Dadamczyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett
Oct 18, 2022 -

Earnhardt Ford responded

We're thrilled to hear you service visit went smoothly, & that our team got you in & back on the road promptly! We look forward to another excellent visit soon. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

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