Earnhardt Ford

Laurie McClellan is fantastic. Honest, helpful and a good person. This is the second Escape we bought from her, and this time we came from Lake Havasu City. Only issue is that t Honest, helpful and a good person. This is the second Escape we bought from her, and this time we came from Lake Havasu City. Only issue is that the cleaning crew did not do their job and clean the Escape. I can only recommend Laurie, having never worked with anyone else! My recommendation and rating is based only on Laurie! More

They make sincere recommendations to what your vehicle really needs. Service might be lengthy sometimes, but I can really trust my car with them. really needs. Service might be lengthy sometimes, but I can really trust my car with them. More

Earnhardt Ford has always handled the maintenance on our vehicles. Joe Helms is an exceptional service advisor. He is very communicative and friendly. vehicles. Joe Helms is an exceptional service advisor. He is very communicative and friendly. More

Very satisfied with recall service and service representative attention to my requests as well as drop off and car return to my home. representative attention to my requests as well as drop off and car return to my home. More

Very friendly, honest and courteous. Provides great services and explains everything clearly on what needs to be done. Provides great services and explains everything clearly on what needs to be done. More

My visit was a very pleasant experience. The staff were beon good. Th service tech was great, they got me out of there in record time. The staff were beon good. Th service tech was great, they got me out of there in record time. More

Brought car in Friday and was told service was caught up. Car wasn’t available until Wednesday. Glad I have a second car! Car wasn’t available until Wednesday. Glad I have a second car! More

Pro - they provided a shuttle ride home & also requested a Lyft to bring me back when the vehicle was ready for pick up. Con - Quicklane provided a written quote for the requested repairs/service. the a Lyft to bring me back when the vehicle was ready for pick up. Con - Quicklane provided a written quote for the requested repairs/service. the vehicle was sent to the main garage for repairs (not sure why?). the main garage tried to charge an extra $100? luckily I had the written quote & questioned the difference. Pro - quicklane correct the upcharge and I only paid for what was quoted. Con - 3rd time having work done on vehicle and 3rd time an oil handprint was left on the driver's seat back rest. PLEASE keep your dirty hands off the cloth seats! More

My car was completed before the promised time. I was kept updated from start to finish! I was kept updated from start to finish! More

Only complaint didn’t close hood completely. Got on freeway it xxxxxxup had to find quick exit to close it. Service manager was good enough to work with me so I could wait for work to be done. D Got on freeway it xxxxxxup had to find quick exit to close it. Service manager was good enough to work with me so I could wait for work to be done. Don’t like your policy not able to wait if the service to be done is minor and will not take long. I live in east Mesa have purchased many vehicles from Earnhardt mostly when dealership was in Tempe. It’s time I start shopping closer to home. More