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Earnhardt Chrysler Jeep Dodge Ram

Gilbert, AZ

4.7
1,171 Reviews
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1521 East Drivers Way

Gilbert, AZ

85297

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Showing 1,171 reviews

August 11, 2024

Doug was awesome…. He explained the maintenance schedule and what was needed as well as a badly needed safety recall on a high pressure fuel pump. He had the truck bac More

by david.forrester62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi David, we are thrilled to hear about your positive experience with Doug at our service center. It's fantastic to know that he provided you with excellent service and kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 11, 2024

Had a great experience with Earnhardt, Colton was our guy who hooked us up with a new car. We never felt pressured and we're just shopping around. The transparency and directness is what brought us back, the More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton Cornwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Wolpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Michael, thank you so much for your kind words and for choosing us. We're thrilled to hear that Colton provided you with a pressure-free and transparent experience. We appreciate your recommendation and look forward to assisting you again in the future! Regards, Victoria Smith victoria.smith@earnhardt.com

August 08, 2024

Tammy is friendly and provides a helpful experience to getting my Built to Serve Ram serviced. She is a true asset to your Service Department! More

by Stevepagel47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Shriner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Steve, we are thrilled to hear about your positive experience with Tammy at our Service Department! We will be sure to pass along your kind words to her. Thank you for taking the time to share your feedback, we appreciate your support! Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 07, 2024

Chynna was my service advisor. She was friendly and knowledgeable. The customer lounge has a TV, is comfortable and well stocked with coffee and donuts. The only issue I had is, th More

by tracemod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chynna
Aug 08, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We're glad that overall you had a quality experience with Chynna and our team. Our online scheduler has been restored and shouldn't be an issue to use moving forward. We hope your Jeep is treating you well and we look forward to seeing you here at your next visit. Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 07, 2024

This review is based on my experience and opinion of this dealer. I found the dealer to be untrustworthy and dishonest. They advertised a price for a jeep then said it was a mistake. Changed terms at the l More

by SM
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Brittany Zuercher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Aug 08, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Your disappointment is completely justified. The Jeep was mistakenly priced and this is something we've gone on to correct. Transparency is a top priority to us here and it's never our intention to mislead anybody. Should you like to discuss this in any further detail, please don't hesitate to contact me. I'm here to help. Regards, Ron Pfaff ronald.pfaff@earnhardt.com

August 05, 2024

Bryan is an excellent service advisor that gets the job well-done in a courteous and professional manner. Thank you, Bryan, for all your automobile help, suggestions, recommendations and advice keeping ou More

by Kkonde Abbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Lamch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Kkonde! Thank you for taking the time to share your positive experience with Bryan. We are thrilled to hear that he provided you with excellent service and valuable recommendations. Your safety is our top priority, and we appreciate your trust in our team. We look forward to serving you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

July 31, 2024

Brian is very friendly, helpful, accommodating, and answers all my questions. He even personally drove me to Enterprise to pick up the loaner. Thank you. More

by FoggyDaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Lamch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We're thrilled to hear about your positive experience with Brian. Providing excellent customer service is our top priority, and we're delighted to hear that Brian went above and beyond to assist you. Thank you for sharing your feedback! Regards, Luke Morris Service Director luke.morris@earnhardt.com

July 30, 2024

Always great to work with Josh and the team there. Very quick and friendly. I love having someone, like Josh, I can trust! More

by connections
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for choosing us! We're so happy to hear our team always delivers quality service. We look forward to working together again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

July 30, 2024

We knew what we were needing but she did great job on showing us multiple options that fit our want list. Brittany listened to our wants, needs, and concerns and get us in our new vehicle. More

by Stacy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Zuercher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Stacy! Thank you for sharing your experience with us. We're thrilled to hear that Brittany was able to provide you with multiple options that met your needs and preferences. We appreciate your feedback and hope you're enjoying your new vehicle! Regards, Victoria Smith victoria.smith@earnhardt.com

July 26, 2024

Great service. Employees were very informative and easy to talk too. They worked out a great deal to our satisfaction. Joey and Cedric were great employees that hel More

by Suzan54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Suzan, thank you for your kind words! We are thrilled to hear that Joey and Cedric provided you with excellent service and were able to work out a deal that met your satisfaction. We appreciate your feedback and look forward to serving you again in the future. Regards, Victoria Smith victoria.smith@earnhardt.com

Jul 29, 2024 -

Suzan54 responded

You’re welcome. This is my first time owning a Jeep. We really love the car.

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