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Earnhardt Chrysler Jeep Dodge Ram

Gilbert, AZ

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Employees
Reviews
Vehicles
4.7
1,180 Reviews
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1521 East Drivers Way

Gilbert, AZ

85297

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Showing 1,180 reviews

November 18, 2023

Doug was fantastic……. we needed the truck back by Friday and Doug stayed in touch keeping us informed and we got the truck back Thursday afternoon……excellent service More

by Laughnggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your kind words! We're thrilled to hear that Doug provided excellent service and kept you informed throughout the process. We aim to deliver the best experience possible and we're glad we could meet your expectations. We appreciate your feedback and hope to assist you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 16, 2023

Brought my Jeep in for oil change. Greeted promptly. Was assigned to Burt who was super courteous. Was updated as work was done. Was very quick and car was waiting right outside for me More

by Wildworm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiana Dela Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for choosing our service for your Jeep's oil change. We're glad to hear that Burt provided excellent customer service and kept you informed throughout the process. We appreciate your recommendation and look forward to assisting you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 14, 2023

She did great and made sure we were well taken care of and communicated promptly and kindly. More

by Findthebestsource
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Spradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your stars! We're thrilled to hear that you had a great experience with us. Providing excellent service and effective communication are top priorities for us. We appreciate your kind words and look forward to continuing to serve you in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 11, 2023

This was the best car buying experience we have ever had. Laura was knowledgeable and went out if her way to make sure we got what we wanted. She was in top of the whole process. Everything went smooth and q More

by Disatisfied Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that Laura provided excellent service and made your car buying experience smooth and quick. We appreciate your recommendation and look forward to serving you again in the future! Regards, Victoria Smith victoria.smith@earnhardt.com

November 08, 2023

Eliud Nieto He's the best salesman! !! He deserves 50 STARS! Good answers to all questions He's Awesome! Keep up the good work Eliud More

by Yoli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eliud Nieto
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Nov 09, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Yoli, thank you so much for your kind words and 5-star review! We're thrilled to hear that Eliud provided excellent service and answered all your questions. We'll make sure to pass along your compliments! Regards, Victoria Smith victoria.smith@earnhardt.com

November 07, 2023

Parker is a very relatable and personable individual. He truly understands the needs of the buyer. More

by Garrettaruiz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Wolpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you, Garrett, for your positive feedback! We strive to ensure that we connect with buyers and understands their needs, and we're thrilled Parker delivered a stellar visit. We appreciate your stars and look forward to working together again soon. Regards, Victoria Smith victoria.smith@earnhardt.com

November 07, 2023

I would like to compliment Jake on his professionalism and great customer service. He assisted me with getting my Challenger in for service and kept me updated on the progress. He met me when I returned t More

by Phylliss73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Zundel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Phylliss73, thank you so much for your kind words about Jake! We're thrilled to hear about your positive experience with our team and the excellent customer service you received. We'll be sure to pass along your compliments to Jake. We appreciate your support and look forward to serving you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 07, 2023

They exceeded my expectations. Perfect customer service Vehicle purchases always go the best with Earnhardt More

by lesliea1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Wolpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Leslie, thank you so much for your kind words! We're thrilled to hear that we exceeded your expectations and provided excellent customer service. We appreciate your trust in us. Take care and have a great day! Regards, Victoria Smith victoria.smith@earnhardt.com

November 03, 2023

Parker from Earnhardt Dodge Ram did an excellent job at hooking us up with the correct Ram based on our needs. It does the job of towing our travel trailer along with being our everyday vehicle perfectly. More

by knessr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Wolpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi knessr! Thank you so much for your kind words and for taking the time to share your positive experience with Parker. We're thrilled to hear that he helped you find the perfect Ram that meets all your needs and that you had an enjoyable buying process. We're always here for any questions you may have in the future. Regards, Victoria Smith victoria.smith@earnhardt.com

November 02, 2023

They want the car for 3 days before they even look at it! !!! how/why is that possible??? Am I the only one in the world who actually needs their car daily?? Why can they not look at the vehicle the same day More

by Tlh
Service Time
Recommend Dealer
No
Employees Worked With
Marvin Bolanos
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

I want to extend our sincere apologies for the inconvenience you've experienced in regard to the timing of your vehicle repair. We understand your frustration and regret the delays you've faced. We want to clarify that we value the importance of your vehicle and your need for it daily. Our aim is to provide efficient service to our customers, and we share your frustration when we fall short of these standards. Unforeseen delays can indeed disrupt our scheduling, making it challenging to provide same-day service in all cases. However, we acknowledge that this situation was less than ideal, and we take your feedback seriously. We are actively working on improving our processes to better accommodate the urgent needs of our valued customers. Your satisfaction is our top priority, and we are committed to delivering the high-quality service you deserve. Thank you for bringing this matter to our attention, as it helps us identify areas for enhancement in our operations. If you have any further concerns or questions, please do not hesitate to reach out to us. We are here to ensure your vehicle needs are met in a more efficient and timely manner. Regards, Luke Morris Service Director luke.morris@earnhardt.com

Nov 03, 2023 -

Tlh responded

I am sorry that I don’t quite believe you!! Your staff was very absolute that is your standard, drop off the vehicle and we will take a look in 2-3 days! Not repair it just diagnose. I don’t understand how you expect people to leave a vehicle for 3 days before you glance at the vehicle. How is that convenient for anyone but you??

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