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Earnhardt Chrysler Jeep Dodge Ram

Gilbert, AZ

4.7
1,171 Reviews
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1521 East Drivers Way

Gilbert, AZ

85297

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Showing 1,171 reviews

April 04, 2024

I was impressed with this company. Remember, this is a car dealer. I was treated more than fairly, of course I had not yet signed the final contract yet. Ever after that I was More

by doug.ludlum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Huseby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Doug, thank you so much for sharing your positive experience with us! We're delighted to hear that you were impressed with our service. If you have any further feedback or questions, please feel free to reach out. We appreciate your support! Regards, Victoria Smith victoria.smith@earnhardt.com

April 01, 2024

My diesel Jeep had a recall on the fuel pump and the radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the upda More

by ajrusso39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Shriner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Morris
Apr 03, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

AJ, We're disappointed you've experienced multiple issues here in our service department. We had been in contact with you about these issues, and we understand you were in contact with Stellantis as well, but we have not had any communication for quite a while. If any issues remain unresolved with Stellantis, please contact me and I will do my best to help resolve them with you and Stellantis. Regards, Josh Utley Service Manager josh.utley@earnhardt.com 480-756-3599

Apr 04, 2024 -

ajrusso39 responded

I informed Luke and Rick I was going out of town for a month. Luke promised if i brought my vehicle in he would have it ready before my trip. I called the morning of my trip and Rick hadn't even looked at it. Everytime Rick "tried something" i had to drive my vehicle for 50 miles to see if it would trigger the error code again. I texted Rick when the error code came back, after returning from my trip, as he informed me to do. Rick said, "My vehicle was no longer under warranty, but he could take a look." I called and left Luke Morris multiple messages. Luke never responded to me, so i was forced to open up a case with Stellantis. Stellantis contacted me today. They said, "Earnhardt is not willing to work on your vehicle." I purchase the vehicle from you brand new 3 yrs ago. Now you aren't willing to service my vehicle or answer my calls, but publically you are offering to help? Anthony Russo AT3 Petty Officer

March 30, 2024

I love this dealership. I drive right past a Chrysler dealership in Mesa to go to Earnhardt. On my recent visit I was advised I would have to use a loner because the work w More

by rxgasman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Burt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know the name of the very nice young man who greeted me
Apr 01, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi rxgasman, we're thrilled to hear about your positive experience with Burt and our team! Providing efficient service and a comfortable waiting area is a top priority for us. Thank you for choosing us over the competition, we look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

March 29, 2024

Both, the Sales Department & the Service Department, are wonderful. They take such good care of us and our new vehicle. I’d definitely recommend this dealership to my friends or family. Thank you, Earnhardt More

by Jkcolvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales: Jay, Service Advisor: Brianna
Apr 01, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Jkcolvin! Thank you for your kind words about our Sales and Service Departments. We are thrilled to hear that you had a positive experience with us and that you would recommend us to your friends and family. We appreciate your support and look forward to serving you again in the future. Regards, Victoria Smith victoria.smith@earnhardt.com

March 26, 2024

Earnhardt is the only dealership that we trust for all aspects of our vehicles from buying to service. The staff throughout is excellent and will make sure you are comfortable and informed. More

by tmbockst
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiana Dela Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you so much for the kind words, tmbockst! We are thrilled to hear that you trust us for all your vehicle needs. Our team works hard to provide excellent service and keep our customers informed. We appreciate your loyalty and look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

March 25, 2024

Marc was great, kept me up to speed with the status of my truck, and had it back to me when he said he would. More

by jsymonds1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your stellar rating! We're thrilled to hear Marc delivered an excellent service visit. Until next time! Regards, Luke Morris Service Director luke.morris@earnhardt.com

March 25, 2024

The staff at Earnhardt Jeep in Gilbert, AZ made our purchase of a 2024 Wrangler Sahara downright pleasant. They listened to us, were responsive to our desires, answered all our questions knowledgeably More

by Darkstarz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Plunkett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy in sales.
Mar 26, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Darkstarz, we are thrilled to hear about your fantastic experience with us! It's wonderful to know that Shaun and Rudy provided such exceptional service throughout the entire process. Thank you for choosing us for your vehicle purchase, we truly appreciate your feedback! Regards, Victoria Smith victoria.smith@earnhardt.com

March 21, 2024

Tammy is great. She answered my questions, she kept me updated while I was waiting for my Jeep service. She is very kind and I felt like I was in great hands. Thank More

by pjlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Shriner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi pjlt, thank you for sharing your positive experience with Tammy! We're glad to hear that she provided excellent customer service during your visit. We appreciate your feedback and hope to see you again soon for your next service appointment. Thank you for choosing us! Regards, Luke Morris Service Director luke.morris@earnhardt.com

March 21, 2024

Always treated professionally and receive efficient timely turnaround time for my vehicle service. Service staff are exceptional.!!! More

by kilomonster1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Shriner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Shriner
Mar 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi kilomonster1, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were treated professionally and received efficient service from our exceptional staff. We look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

March 20, 2024

Tammy is a wonderful asset for the dealership. I found her to be responsive to my needs and respectful of my time. More

by DMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Shriner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi DMB! Thank you for taking the time to share your positive experience with Tammy at our dealership. We're thrilled to hear that she was responsive and respectful throughout your visit. We appreciate your feedback and look forward to serving you again. Regards, Luke Morris Service Director luke.morris@earnhardt.com

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