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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,450 Reviews

1,450 Reviews of Eagle Buick GMC, Inc. - Service Center

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August 02, 2024

Recall service appointment was made a week in advance. Dropped the car off and they did not have the part needed. Never got a call to advise of situation. After 3-4 hours I called and was advised. When I More

by MnM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Esser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing your experience with us. We understand your concerns regarding the recall service and the lack of communication. We at Eagle Buick-GMC Inc value our customers' time and strive to keep them informed. Please reach out to us directly, as we would like to resolve this matter and provide you with an update. Your feedback is important to us, and we appreciate you bringing this to our attention. Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Easy to make appt. The Eagle employees are very kind and respectful. Waiting area is comfortable too. More

by mjcorbinsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norma Pestana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Fagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We truly appreciate your feedback about the ease of making an appointment and our team's kindness and respect. We're glad to hear that you found our waiting area comfortable. We look forward to welcoming you back to Eagle Buick-GMC Inc soon! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Excellent experience, I will be bringing my other GM vehicle here. Friendly, courteous, and prompt service. Convenient customer lounge where I could work while I waited on my truck. Keep up the great wo More

by GaryT262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We're thrilled to hear you had an excellent experience at Eagle Buick-GMC Inc. It's great to know that our friendly, courteous, and prompt service made a positive impression on you. We look forward to welcoming you and your other GM vehicle back again. Your kind words motivate us to keep up the great work! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Morgan is the best Service writer I’ve ever dealt with. She fixed an issue several other dealerships were not able to fix. More

by Cbilar1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you so much for your kind words! We truly appreciate your feedback regarding Morgan and are thrilled to hear she was able to resolve the issue for you. At Eagle Buick-GMC Inc, we strive to provide exceptional service, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

The service is always THE BEST at Eagle Buick, that’s why I drive a half hour to get there. Courteous, professional, detailed, they always get the job done well and quickly no matter if it’s an oil change o More

by mona5lisa2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody and Russ
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with us. Knowing that you drive a half hour to visit Eagle Buick-GMC Inc means a lot, and we're thrilled to hear that our service has consistently met your expectations, whether it's an oil change or checking the engine. Our team is dedicated to providing the best service possible, and your confidence in us is greatly valued. We look forward to seeing you again next time! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Have to take vehicle back in. 3rd time they’ve tried to fix the problem More

by edwardwise66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing your experience with us, Edward. We understand that it can be frustrating to have to return for multiple repairs. We appreciate your feedback and encourage you to reach out to us directly so we can work towards a resolution. Your satisfaction is important to us, and we are committed to ensuring your vehicle is in top condition. Sincerely, The Eagle Buick-GMC Team

August 02, 2024

The entire staff of Homassassa Buick is nothing but the best. I travel more than an hour for an oil change just to use them . Best dealer I have ever had. More

by NEWBURGHNANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your kind words! We truly appreciate your loyalty to Eagle Buick-GMC Inc and are thrilled to hear that you consider us the best dealer you've ever had. It means a lot that you travel over an hour just for an oil change. We look forward to serving you again in the future! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Morgan is the best person to work with. She has an abundance of people skills!!! More

by Cjcole49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you, and we truly appreciate your kind words about Morgan! At Eagle Buick-GMC Inc, we pride ourselves on our team's exceptional customer service and dedication. We hope to see you again soon! Sincerely, The Eagle Buick-GMC Team

July 15, 2024

Morganne is an excellent customer service specialist. She went above and beyond to make sure our service was as easygoing as could be. She is prompt, thorough, kind and honestly cares. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for the kind words, Dee! We appreciate you recognizing Morganne for her exceptional customer service. We are delighted to hear that she made your experience easygoing and enjoyable. We look forward to welcoming you back to Eagle Buick-GMC Inc in the future. Drive safely! Sincerely, The Eagle Buick-GMC Team

July 12, 2024

Great professional courteous people who really care! We tried others before we found them. They are now our go to for everything!! Trustworthy maintenance and repairs done by knowledgeable staff. Under More

by r.lewis1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe LA Franz.
Jul 15, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our team at Eagle Buick-GMC Inc. We pride ourselves on our trustworthy maintenance and repairs, as well as our understanding and considerate sales staff. We look forward to being your go-to for all your automotive needs. Please share your experience with others and visit us again soon! Sincerely, The Eagle Buick-GMC Team

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