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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,456 Reviews
Call Service Center (888) 745-2599

1,456 Reviews of Eagle Buick GMC, Inc. - Service Center

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December 02, 2024

Was greeted right away upon arrival. Service and recall took less time than expected. Enjoyed the popcorn in the waiting area. More

by linda606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gordon
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Dec 04, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Eagle Buick-GMC Inc was positive, and that our service team was able to assist you efficiently. We're glad you enjoyed the popcorn while you waited, too! We look forward to welcoming you back for any future needs. Safe travels! Sincerely, The Eagle Buick-GMC Team

December 02, 2024

Eagle Buick is the best around! Appreciate all they do! Service and sales is top notch. More

by HOSFORD17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norma Pestana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Fagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We truly appreciate your kind words about our service and sales teams at Eagle Buick-GMC Inc. It's our goal to provide the best experience for our customers, and we’re thrilled to hear that we met your expectations. We look forward to seeing you again soon! Sincerely, The Eagle Buick-GMC Team

November 29, 2024

We were very pleased with the service at Eagle Buick, GMC. We had an emergency situation and Nate took us in and resolved it in a very reasonable time! We appreciate Nate’s professional and courteous se More

by Nancy Duden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate
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Dec 01, 2024 -

Eagle Buick GMC, Inc. responded

Thank you, Nancy, for your wonderful review! We're thrilled to hear that you were pleased with the service at Eagle Buick-GMC Inc, especially during your emergency situation. Nate is dedicated to providing professional and courteous service, and we appreciate you acknowledging his efforts. We hope to assist you again in the future! Sincerely, The Eagle Buick-GMC Team

November 28, 2024

Had a 11am appointment did not leave get my truck back till 1.30 pm two and 1/2 hours to do oil change and tire rotation. Service rep Scott Kelly was very nice and helpful and made it better. but I mak More

by COALMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your feedback. We appreciate your comments regarding the time it took to complete your oil change and tire rotation. While we're glad to hear that Scott provided you with helpful service, we understand your frustration with the wait. We strive to respect our customers' time and will take your comments into consideration as we work to improve our processes at Eagle Buick-GMC Inc. If you have further concerns, please don't hesitate to reach out to us. Sincerely, The Eagle Buick-GMC Team

November 27, 2024

Prompt, on time, and courteous folks at the dealership, easy in and easy out, Hometown wins again More

by Ed Stack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Eagle Buick-GMC Inc. providing prompt service and a courteous atmosphere means a lot to us. We appreciate your support and look forward to welcoming you back again soon! Sincerely, The Eagle Buick-GMC Team

November 27, 2024

Morgan in the service department was wonderful. I was impressed with the Uber service. The staff there is friendly and professional! More

by p.raymond57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Eagle Buick GMC, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that Morgan in our service department provided you with wonderful service and that you were impressed with our Uber service. At Eagle Buick-GMC Inc, we strive to maintain a friendly and professional atmosphere, and your positive feedback is greatly appreciated. We look forward to welcoming you back again soon! Sincerely, The Eagle Buick-GMC Team

November 26, 2024

Wait for 2 hours on an oil changed that was a scheduled appointment . Seems like an excess amount of time. I’ve never in my entire life had to wait that long. It would be nice to have been informed on why More

by Renenay23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morganne Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing your experience with us. We understand that a two-hour wait for an oil change, especially with a scheduled appointment, is incredibly frustrating. Your feedback is important to us, and we strive to provide clear communication to all our customers about any delays. Please feel free to reach out to us directly at Eagle Buick-GMC Inc so we can ensure a better experience in the future. Thank you for bringing this to our attention. Sincerely, The Eagle Buick-GMC Team

November 26, 2024

They give good customer service attention to the customer. They are very knowledgeable and reliable in getting the job done in a timely manner. More

by OZELLO2191
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Nov 27, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We appreciate your kind words about the customer service at Eagle Buick-GMC Inc. Our team is dedicated to providing knowledgeable and reliable service, and we're glad to hear you had a positive experience. We look forward to assisting you again in the future! Sincerely, The Eagle Buick-GMC Team

November 26, 2024

Scott and his team always take great care of their customers! I will not go anywhere else! More

by Shetlerk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that Scott and his team at Eagle Buick-GMC Inc. provided you with excellent care. Your loyalty means a lot to us, and we look forward to serving you again in the future! Sincerely, The Eagle Buick-GMC Team

November 26, 2024

As always, Scott provided EXCELLENT customer service. Communication was on point and he had my truck in and out of there very timely. More

by brandiec44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Fagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Eagle Buick GMC, Inc. responded

Thank you, Brandie, for your wonderful review! We truly appreciate your kind words about the excellent customer service you received from us at Eagle Buick-GMC Inc. It's great to hear that you found our communication on point and that we were able to service your truck in a timely manner. We look forward to seeing you again for your next visit! Sincerely, The Eagle Buick-GMC Team

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