Eagle Buick GMC, Inc.

pleasent and Knowledgeable Sales Rep We enjoyed our experience at Eagle Buick, in Homosassa, Florida. Our Rep Mr Marc Esser, was very helpful in our Selection of a 1996 Buick Encore. Ther We enjoyed our experience at Eagle Buick, in Homosassa, Florida. Our Rep Mr Marc Esser, was very helpful in our Selection of a 1996 Buick Encore. There was no preasure and he answered our questions completelty I would be happy to deal wit Eagle Buick and with Marc Esser again.. More

Great dealership and wonderful people Just picked up my GMC Yukon XL Denali. Dan Hickman and Mike and the rest of the staff was top notch. Couldn't be happier with the vehicle and how they Just picked up my GMC Yukon XL Denali. Dan Hickman and Mike and the rest of the staff was top notch. Couldn't be happier with the vehicle and how they treated me. And I'm one of those people who is skeptical by nature. Would highly recommend this dealership. Great buying experience. More

Great Service Lenny Simon is one of the greatest mechanics i know. He has helped me with problems with my car multiple times. I couldnt ask for better service. Lenny Simon is one of the greatest mechanics i know. He has helped me with problems with my car multiple times. I couldnt ask for better service. More

Very positive experience First of all, I can't believe the fantastic service department they have. I recently moved to this area. I HAD a Nissan and brought it there for an o First of all, I can't believe the fantastic service department they have. I recently moved to this area. I HAD a Nissan and brought it there for an oil change and Laura got me right in. Then I had another small problem the next week, so I called Laura and she said to bring it right in. They fixed the problem within minutes and did not charge me. Because of the wonderful service, that same day I bought a Buick Encore from them. Mike was an excellent sales person and everyone there was so friendly and helpful. They go out of their way to make you feel comfortable there. I cannot ever remember having such an overall positive experience as this with a card dealership, both service and sales. More

More honest than the others ! This is now my second truck purchase from this dealership within Citrus County. I would recommend anybody contact Steve, personable, professional and This is now my second truck purchase from this dealership within Citrus County. I would recommend anybody contact Steve, personable, professional and unlike some salespeople at other dealerships, he takes ownership of his customers issues, problems and general well-being. We end up at dealerships to make what to most of us is the second biggest purchase after our home, I own and operate a small business within Citrus County, I do not have unlimited funds, I work to put food on our table and shoes on our children's feet. I do not waste money on frivolous things, I WILL NOT shop at any other dealer in Citrus County. We will be returning next year to trade in my wife's everyday vehicle. You can add us to the list of forever customers! Bob Charlton Owner Professional Pool & Spa Service More

Bait and switch I too had a very poor experience at Eagle Buick GMC. I went to purchase a 2013 VW Touareg, initially it was like any other dealer visit. Friendly sa I too had a very poor experience at Eagle Buick GMC. I went to purchase a 2013 VW Touareg, initially it was like any other dealer visit. Friendly salesman who can't do enough to get the sale. I took the car home and drove it for 48 hrs to make up my mind. Upon returning to the dealership the agreed upon price changed. Even though I was offered more money for my trade and came in with financing, the paperwork they expected me to agree to was several thousand higher. I had brought another person with me to get their opinion. The salesman spent more time trying to earn his business than to keep mine. Over all a horrible experience, would not recommend. I live minutes away from this dealership, but I think I will have to take my business to Orlando or Tampa. Too slick to be trusted More

UNATHOURIZED CREDIT INQUIRY I went in to LOOK at a new or used car. I told them NOT to run my credit until we had a deal put together. I did not find an acceptable deal and THEY I went in to LOOK at a new or used car. I told them NOT to run my credit until we had a deal put together. I did not find an acceptable deal and THEY RAN MY CREDIT ANYWAY...STAY AWAY FROM THIS SHADY BUSINESS. I MADE NO PURCHASE BUT THEY RAN MY CREDIT More

Elderly and disabled are easy target for this dealership Exploited and intimidated to buy a car we did not want and even expressed same to them. Changed my insurance and tag over to a veh. we did not want an Exploited and intimidated to buy a car we did not want and even expressed same to them. Changed my insurance and tag over to a veh. we did not want and threatened us that if we drove away in our veh, they would have us arrested for stealing what they called "Their" car. We either had to drive this veh we did not want or walk home. Made threats and intimidated us several times. Would never recommend these people to anyone, especially the elderly or disabled More

WORST car buying experience ever On Sept 9th my wife and I decided to go car shopping. I wanted to replace a Dodge truck I own. We went to the Eagle Outlet at Homosassa and talked to On Sept 9th my wife and I decided to go car shopping. I wanted to replace a Dodge truck I own. We went to the Eagle Outlet at Homosassa and talked to Randy. We found a truck that we were interested in so we went to the Eagle Buick GMC main dealership and discussed the “DEAL” with John. Ultimately we decided not to purchase the truck but while I was there I noticed a 2006 Corvette Convertible for sale at the dealership. That was the car I had been looking for, my dream car. It was my sixty fifth birthday but my wife was not excited about the car. I was scheduled to play golf the following day and requested that my wife take our Corvette coupe to the Eagle GMC Buick and see if we could come to terms on the Corvette convertible. After playing golf I called my wife who was at Eagle Buick GMC and surprisingly she loved the 2006 Convertible. I arrived at Eagle Buick GMC and discovered that we were some distance apart on the price. We were told by John one of the managers at Eagle Buick GMC to take the Corvette Convertible for a drive. He said “Take as long as you want, go set down take your lunch discuss the price you want to be at and come back in two or three hours and while you are gone I’ll see how close we can come to an agreement”. We left went to Crystal River sat down and while we eating decided that we were going to offer a thousand less than where we were at before we left but ultimately we were ready to pay cash for ANY difference that the dealership wanted. While we were returning from our lunch which was no more than forty five minutes since we had left we received a phone call from Randy who said you need to bring the car back we have someone here that wants to buy that car. I told him that we were on our way back and no more than a few minutes away from the dealership. When I arrived at the dealership I was told by Randy that he was told by Terry to call me and tell me to return the car. I immediately retrieved the keys to my Corvette Coupe and my wife and I left the dealership in our vehicles. A couple of years ago I had purchased an IS250 Lexus from this Eagle Buick GMC and this was my trusted dealership here in Citrus County. I had recommended this dealership to many of my friends. I have NEVER been treated so badly at an auto dealership where are there ETHICS? In 48 years of purchasing vehicles I have never literally had a vehicle sold out from under me while I was driving the vehicle. It would have been different if I had a financing problem but I was paying cash, there was not any financing involved at all. I called Russell, the dealership manager, on the eleventh of September and he apologized explaining that Randy made a rookie mistake. Looking back on the situation a ten year old kid should have known better. Possibly the salesmen Randy and Terry thought the sale to the other buyer would render a bigger commission. I just can’t understand why I would be called to return the car. Bottom line my faith in what I felt was the HONEST dealership here in Citrus County has been eliminated. In my opinion this dealership has been destroyed by unethical practices. More

Definitely ask for Steve Ernstes! We needed to buy a used car. I called and spoke to Steve Ernstes on the phone, but when we came to the dealership it was his weekend off. We did buy We needed to buy a used car. I called and spoke to Steve Ernstes on the phone, but when we came to the dealership it was his weekend off. We did buy a car, and it is very nice, and the interest rate was good. But we were only given 1 key, and the salesman promised to send the key by mail that Monday (we live 2 hours away). Long story short, after calling about 6 times, speaking to our salesman and the manager, after 5 weeks when we called Steve answered. He took personal responsibility, and had our keys overnighted to our house. Later when we were having some work done in that area on another car (not from their dealership) he let us have a loaner for the day from them. And he wasn't even our salesman! I rated the friendliness good and customer service good, but it was only because Steve was so nice to us. We would come back, or recommend our friends, but not if they used a different salesperson. More