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ELCO Chevrolet Cadillac Inc
Ballwin, MO
2,490 Reviews
Here at ELCO, we thrive on complete satisfaction. Our dealership is an award recipient of the Better Business Bureau's World-Class Customer Satisfaction Award! Come visit us at ELCO Chevrolet Cadillac in Ballwin, Missouri. We look forward to earning your business with any new, pre-owned, or fleet vehicle. "Have a great day!" Find a new Cadillac or Chevy cheaper at another dealer? Ask about our Price Match Guarantee...we will never lose a deal because of price!
"Buy with Confidence at ELCO! Ask about our Price Match Guarantee!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,490 reviews
August 14, 2015
Choosing a car was a pleasurable experience The salesmen were more than accommodating, even staying late to answer questions. We never felt that awful pressure of a "need" to sell a car. It wa The salesmen were more than accommodating, even staying late to answer questions. We never felt that awful pressure of a "need" to sell a car. It was as if we were dealing with someone we had known for a long time. We feel confident that feeling will continue. This is our second purchase from Elco. More
by psm1010
August 12, 2015
Took the pressure off!!!! Great experience! Chris was fun to work with and put no pressure into buying a vehicle. The dealership and cars are absolutely spotless as well. I def Great experience! Chris was fun to work with and put no pressure into buying a vehicle. The dealership and cars are absolutely spotless as well. I defiantly recommend anyone to stop in and make this your first choice when buying your next vehicle!!!! More
by Mmkeeven
Employees Worked With
August 10, 2015
Simply awesome! We had it set in our head that we were going to buy from Bomarito Nissan to buy my car, but decided to stop in at Elco since their service team had be We had it set in our head that we were going to buy from Bomarito Nissan to buy my car, but decided to stop in at Elco since their service team had been helpful with my Cobalt. Chris greeted us right away, and did everything he could to make sure we walked away with the perfect car at a reasonable price. He listened to what I wanted, and really did the work to find a car that met my criteria. After purchasing the car, Chris sat down with me during the On-star setup and Bluetooth setup, and made sure I was comfortable with everything before letting me drive off the lot. I would highly recommend Elco Chevrolet and Chris Weaver to anyone. Best car buying experience! More
by Dev321
Employees Worked With
August 04, 2015
3rd purchase Chris makes it easy and fun to purchase a car. I always feel that I'm taken care of before and after the purchase. I'll be back in a few years!! Chris makes it easy and fun to purchase a car. I always feel that I'm taken care of before and after the purchase. I'll be back in a few years!! More
by Tbabs
July 31, 2015
Salesman I had a very pleasant experience when I brought my car to be serviced. The salesman, Mark Gerecke, who originally sold me the car came and talked to I had a very pleasant experience when I brought my car to be serviced. The salesman, Mark Gerecke, who originally sold me the car came and talked to me while I waited. He made sure my car was being taken care of and even brought me back to the service dept. to point out some recommendations from the mechanic. I really felt like he cared!! More
by jberger
Employees Worked With
July 23, 2015
Best experience EVER We live in the greater St. Louis area where there are literally hundreds of dealerships to choose from. ELCO is, unfortunately, the farthest dealersh We live in the greater St. Louis area where there are literally hundreds of dealerships to choose from. ELCO is, unfortunately, the farthest dealership away from our house but they offered the best deal, twice now! I absolutely hate the whole car buying experience, from sitting around the dealership waiting for who only knows what to more sitting around trying to negotiate a price to who only knows what else... so I prefer to do all my negotiating online or via text messaging and this dealership was able to accomodate my needs just like the other dealerships around but this one was by far, the best EVER! Zero pressure from my salesman, Eric Cromer, and after only a couple days of negotiations, we were able to reach an agreement and complete the sale. My past salesman, Tom Clyde, was just as amazing. I'm a tough cookie to negotiate with and I stood my ground and both times, I honestly believe I came out on top. I literally spent a total of less than an hour inside the actual dealership to complete both transactions. I can't sing enough praises for this dealership!!! To make our entire experience even better, Eric Cromer went above and beyond the call of duty for any car salesman. I traded my old car for a beautiful new LTZ Turbo Malibu. My husband and I drove it back to our home town and had just sat down at a restaurant for dinner which was about 5 minutes before the dealership closed and I got a text from Eric saying that I had left my garage door remote in my old car. He actually drove the entire 40 miles to meet us at the restaurant to give me my opener. After working a 12 hour day, he made an 80+ mile round trip just because he didn't want me to have to bust a window to get into my house. WOW! Now THAT is "customer service". Thanks again Eric, Tom and the entire ELCO Team! You truly do a fantastic job! More
by 3peat
Employees Worked With
Cort Howard, Eric Cromer
July 21, 2015
Great salesperson! Roger was amazing to work with! I had always dreamed of owning a Tahoe, and he helped turn that dream into a reality! Thank you to Elco and their st Roger was amazing to work with! I had always dreamed of owning a Tahoe, and he helped turn that dream into a reality! Thank you to Elco and their staff for making this happen! I would highly recommend Roger Heffernan if you are considering a vehicle purchase! More
by Tracyg
Employees Worked With
Roger Heffernan
July 08, 2015
Good talk. No follow thru I was looking to purchase a vehicle from one of two dealerships before the awesome promotions expired of GM products. I chose this dealership due to t I was looking to purchase a vehicle from one of two dealerships before the awesome promotions expired of GM products. I chose this dealership due to the hail sale they were having. I asked to confirm the pricing via email and was told I would get the best deal by coming in. Against my better judgement I did just that and was greeted by a warm and friendly sales person. After talking we discussed pricing was not as I originally thought as listed on the website. I attribute this to both the dealership smart placement of pricing and my own neglect of confirming pricing before going in. All in all, pricing went just about the range I came in with approval from my bank to buy on. I submitted an application to the dealership to obtain financing. My credit is decent, but the negative equity in my car is not so much. After waiting 3 hours to get to this point, I was told I wouldnhear something the next day. I did not. I emailed my sales rep. No response. I called my sales rep who mentioned he would check and call me back. No response. I waited until the next day and followed up with an email, no response. Next, a call, with a let me check and call you back. No call back. I received an email from a sales manager cort advertising the dealership and replied and received no response. I called my rep again and he indicated he would check and call me right back. What was the response? None. I followed up with a call directly to the finance person who indicated he was trying and asked him to ask my rep to call. No call yet. I emailed directly cort and to date, have not received a response. I explained this leaves a bad impression of the dealership especially when financing has not been denied! Even more so I lost out on thousands in rebates that were available thru GM had I chose to purchase elsewhere I say buyers beware. The sales team may seem concerned but review other posts. It's obvious they do not follow up with commitments to their customers and WHEN I purchase my new vehicle in 2-3 months it will definitely not be from ELCO! More
by Potential buyer
June 17, 2015
Best car buying experience!! Rob Kern was fantastic to work with!! Very easy going, knowledgable and no pressure at all!! This was the best car buying experience! Rob made us feel Rob Kern was fantastic to work with!! Very easy going, knowledgable and no pressure at all!! This was the best car buying experience! Rob made us feel like family!! Brian in finance was excellent to work with as well really worked to meet my needs and succeeded! Could not be more happy with my experience and my new car! More
by Melissa4520
Employees Worked With
Bryan Davis
June 16, 2015
The Worst Service Experience Ever! Our Cadillac was destroyed by Elco while in for basic service. They would not repair their damage, GM would not fix it and they basically denied all r Our Cadillac was destroyed by Elco while in for basic service. They would not repair their damage, GM would not fix it and they basically denied all responsibility. We will never purchase another GM car ever again and we try to warn everyone that we encounter about Elco--do not go there!!! We are extremely happy with our new Infiniti and the level of service that we receive--thanks Elco for pushing us in that direction--we love it. More
by Budney
Employees Worked With
Chris Collins
