Dyer Mazda

First Time Car Buyer! I had never purchased a car from a dealership before, and Justin made me feel relaxed, and totally comfortable with my experience. He was kind, effici I had never purchased a car from a dealership before, and Justin made me feel relaxed, and totally comfortable with my experience. He was kind, efficient, and helpful He even took the time to buff up my newly purchased car, and set up the blue tooth without me even asking. I'm very thankful to all of the staff members, and would recommend this dealership to anyone More

If you are a veteran and looking for a car, see Pete I am a high maintenance customer who needs extra attention due to invisible injuries acquired while in the military. Highly aggressive salesmen/women I am a high maintenance customer who needs extra attention due to invisible injuries acquired while in the military. Highly aggressive salesmen/women can really tweak my challenges. Pete Copeland did a great job adapting to my needs by becoming low-key in his explanations and sales tactics. We took the car buying experience at my pace, not the dealerships. They also worked with me to get a great deal on my new Mazda 3. Truly, this was THE best experience I've had when dealing with salesmen in any industry. While a lot of the credit goes to Pete, I would be remiss if I didn't also give some of the credit to the culture at Dyer Mazda. Everyone was incredibly friendly and seemed genuinely happy to be doing what they do. This is the perfect place for people who need a bit more of a less aggressive car-buying experience. More

Best Experience Being a reluctant car buyer, this was by far the best dealership experience! From the moment that I walked in, every individual was kind, courteous, a Being a reluctant car buyer, this was by far the best dealership experience! From the moment that I walked in, every individual was kind, courteous, and helpful. Their patience and understanding was extraordinary and I highly recommend Dyer! Brandon, Brian, and Alan rock! More

Dishonest Finance Department On February 16, 2016, my wife purchased a 2016 CX-5 from Dyer Mazda. My wife achieved financing from the Mazda Financing department prior to our trip On February 16, 2016, my wife purchased a 2016 CX-5 from Dyer Mazda. My wife achieved financing from the Mazda Financing department prior to our trip to the dealership. On the day of purchase, my wife was able to reach an agreement on price with the Salesman (SM) prior to our arrival at the dealership. The SM started the necessary paperwork, and informed us we must finish the process with the Business Manager (BM). The BM verified the agreed upon price and told us we would be paying an Annual Percentage Rate (APR) of >5% with Mazda finance. My wife and I disagreed with the Mazda APR based on her excellent credit score (>750) that we verified the night prior. The BM told us the score on his screen (<660) was different than what my wife and I saw the night prior. We told the BM we would rather finance with PNC Bank than pay the high Mazda APR. The BM stated Mazda Dealership would accept our PNC loan since we weren’t happy with Mazda. At this point, we stated we would take our PNC financing to another dealership. Due to our threat, the BM stated there was a “glitch” with his system and our APR was now ~0.9%. This is a dishonest tactic on the part of Dyer Mazda! The BM was giving us a break on the vehicle price only to capitalize on the inflated financing charges. More

Bought New Miata We had a really good experience at the dealership. Everyone was helpful and our salesman was very helpful and courteous. Thanks you so much, we love We had a really good experience at the dealership. Everyone was helpful and our salesman was very helpful and courteous. Thanks you so much, we love our new car. Bill and Sandy Dingle More

Buying made easy! The entire staff was great to work with on our recent purchase. They had us in and out in less than 2 hours. During our search and purchase, we deal The entire staff was great to work with on our recent purchase. They had us in and out in less than 2 hours. During our search and purchase, we dealt with no less than five of the Dyer staff. Each person was respectful and helpful the entire time. Brian the finance manager was the individual we gave the greatest stress to and he was a Rock Star. Justin our sales associate was a no-pressure type salesman that allowed us the time to walk the lot and assisted us in looking at numerous vehicles. Be wary of his smooth ways. The young lad hit on my wife no less than 3 feet from me.....;) If you wanna buy a car, Go to Dyer!! More

Careless Staff The careless service staff will probably damage your paint, curb your wheels, and return your car dirtier than when you handed over the keys. Afte The careless service staff will probably damage your paint, curb your wheels, and return your car dirtier than when you handed over the keys. After bringing my 2014 Mazda2 in for servicing, it was given back to me with paint scuffs on the front bumper cover, from what I would say was one of the service staff leaning a tire from another car against mine while it was in their "care". I could tell my vehicle was driven carelessly, due to both driver side tire sidewalls being brown and chewed up as if they had grazed a curb. Luckily for them, the paint imperfection buffed out and my expensive aftermarket wheels weren't damaged. To top it all off, they were courteous enough to "wash" my already, and VERY obviously clean car, which left it covered in streaks and water spots. The car was showroom clean when I drove in, and now I have to clean it all over again. That lack of judgement is not surprising, given the mediocre job the rest of the staff did. I'm not even the only person to have this problem. During my time at Dyer, another woman was dealing with management over some body damage inflicted on her freshly serviced Subaru. After submitting this review, I will be checking to make sure that my vehicle was properly serviced, if at all. Needless to say, I will not be returning to Dyer for anything, be it vehicle servicing or future vehicle purchases. I will also be notifying the Mazda North America corporate offices, because unacceptable service like this is pathetic. More

Very helpful staff We spent a long time looking for a vehicle that was right for us and Dyer Mazda did not push us into anything or call us relentlessly like other deale We spent a long time looking for a vehicle that was right for us and Dyer Mazda did not push us into anything or call us relentlessly like other dealerships. Out salesperson Alan was extremely helpful and gave us the time to consider all our options and because of this we returned to Mazda and made our purchase. Great staff, not pushy and won't harass you daily. More

good experience It was a good experience from start to finish. I was able to stay within my intended budget and the employees were able to answer all my questions It was a good experience from start to finish. I was able to stay within my intended budget and the employees were able to answer all my questions More