Dyer & Dyer Volvo Cars

Top of the line Dyer and Dyer has always provided excellent customer service whether it is in sales or maintenance. I gladly drive a distance to this dealership becau Dyer and Dyer has always provided excellent customer service whether it is in sales or maintenance. I gladly drive a distance to this dealership because of the above stated reasons. More

Servicing your precious Volvo Well, Dyer & Dyer knows what is coming with my review, I have also taken my issue to Volvo USA. Service at Dyer & Dyer has drastically gone downhill i Well, Dyer & Dyer knows what is coming with my review, I have also taken my issue to Volvo USA. Service at Dyer & Dyer has drastically gone downhill in the past few years. Not surprising since it is owned by "big corporation" owners who lack any concern for the consumer. I had a service recall and a check engine light on my 2004 S60R and asked if they could fix and repair this, but I needed a loaner since this is my daily drive. Every person I spoke with (phone jockey and two service "advisers") did their very best to block any opportunity to provide me a loaner, making up several "policies" that would prohibit me from getting this critical part of my service repair. Even after I outlined to "Rick", and he confirmed, that the recall, as indicated by Volvo, would take about 3 hours, and the other issue (which ironically likely correlates specifically to the recall) would take additional time, I was still not allowed to have a loaner. To "Rick's" defense, he said they had no loaners that week, but I did call him back and left a message to let me know when they would have a loaner, but I got no call back (again, the trickle down affect). So, I would strongly advise that you don't use this firm for any servicing of your precious Volvo. Having owned 7 Volvos, and I was "Volvo for Life", I have decided never to use this dealership and buy all my future Volvos from another dealership. I have used this firm for many years with at least 3-4 of my 7 Volvos serviced there, but not any more. Servicing your car is essential to keep it working in tip-top condition, and this dealership will run you all around in order to make in convenient for them. I was told they would prefer I bring in the car on their terms and times, and I would prefer them to better understand the core principles of Custer Satisfaction. I have money in my pocket, it is your job to get that money out, total failure for Dyer & Dyer. No, I would no longer recommend this dealership, and fortunately I am dialed in to all us Volvo geeks and have gone on to tell them how bad Dyer & Dyer has gotten. Bravo Zulu guys, just lost another customer! More

Great experience buying a new car Bought a new Volvo xc60 and the whole process was a breeze. It was my first time buying a car and they guided me every step of the way as well as work Bought a new Volvo xc60 and the whole process was a breeze. It was my first time buying a car and they guided me every step of the way as well as worked to get me the terms that I was willing to buy under. Definitely recommend them to anyone looking to buy a volvo. More

Excellent Chris was a joy to work with during process and kept us informed throughout process. Happy with deal received - even though it took some back and fort Chris was a joy to work with during process and kept us informed throughout process. Happy with deal received - even though it took some back and forth. Philip was a perfect gentlemen with his clear offer at the end. More

Volvo Service Doug Wright has been my service advisor since my first Volvo (1990) except for a brief period when he left for personal business. He has always taken Doug Wright has been my service advisor since my first Volvo (1990) except for a brief period when he left for personal business. He has always taken excellent care of my car and is the main reason I have continued to have my car serviced at Dyer and Dyer. I totally trust his recommendations and suggestions. I am now driving my third Volvo, all purchased at Dyer and Dyer. More