Duval Ford - Service Center

Were able to get me taken care of quickly with the recall. Very courteous and professional. recall. Very courteous and professional. More

I was stranded in Jacksonville pulling a fifth wheel trailer. Truck developed DEF issues and reduced power. Tammy Milligan met me with a courteous and professional attitude. She understood my situati trailer. Truck developed DEF issues and reduced power. Tammy Milligan met me with a courteous and professional attitude. She understood my situation and worked with me to get me back on the road again. She came to the customer waiting area several times to keep me informed as to even IF they COULD find a time to work on my truck. It turned out they had the part in stock and I was back on the road in a few hours. I cannot brag enough about the service I received. More

Service department does a great job, I recommend them for all service needs. The service advisor Mark R. Always goes above and beyond. all service needs. The service advisor Mark R. Always goes above and beyond. More

I can not brag on the service department of Duval Ford enough. My wife’s car needed a part replaced. But the part got back ordered so they were not able to get that part of the repair done when I brought enough. My wife’s car needed a part replaced. But the part got back ordered so they were not able to get that part of the repair done when I brought it in for service the other day. Well my wife is now working from home part time. So she would have had to take off work to bring the car back by. Well they offered to come get the car from my house. Take it back to the dealership. Make the repairs and then bring it back to the house for her. They made the repair process effortless for her. I couldn’t be more happy with their service. I highly recommend them for all of your service needs. More

Outstanding service, communication and follow up. A pleasure to do business with such a group of people. A pleasure to do business with such a group of people. More

I've been to your dealership a few times for service. Your service department, including the greeters, technicians and Allison are amazing. This morning, I had a not so pleasant interaction with Mr. Me Your service department, including the greeters, technicians and Allison are amazing. This morning, I had a not so pleasant interaction with Mr. Mejia. I was making an inquiry as to the FCTP program and Mr. Mejia provided inaccurate information and was rude. During our interaction he rolled his eyes, stated inaccuracies and turned away as I was speaking with him. As an auto enthusiast, I'm always checking out or purchasing new vehicles. Based on my interaction with Mr. Mejia, I wouldn't consider a sales transaction with Duval Ford. My opinion is that all customers should be treated with respect and provided with service excellence, unless the customer is ridiculous. He clearly thinks customers need him, more than he does them. More

service department drive thru people were helpful and trustworthy. will definitely be having all future maintenance done here. trustworthy. will definitely be having all future maintenance done here. More

Always a great experience … Allison always makes sure all gets done.. thanks a lot … til next time gets done.. thanks a lot … til next time More

They really went of their way to fix the issue with my car and out got it all cleaned up car and out got it all cleaned up More

Professional and courteous and everyone was pleasant. Also kept me informed every step of the way. Also kept me informed every step of the way. More