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Duval Ford - Service Center

Jacksonville, FL

5.0
558 Reviews
Call Service Center (904) 387-6541

558 Reviews of Duval Ford - Service Center

Sort by
August 19, 2022

professionally, friendly. work completed on time as promised. pick up delivery is an excellent service! More

by gene0622.gw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2022 -

Duval Ford responded

Duval Ford is proud to offer pick-up and delivery in our service and sales departments. Thanks gene0622.gw for the 5 star recognition.

August 10, 2022

Amazing service department. They treated me like family. I even Got invited to eat lunch on Saturday with them. More

by Maddenlum2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lionel Mann
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Aug 10, 2022 -

Duval Ford responded

That's an extra perk, lunch on Saturday. Thanks Maddenlum2003 for recognizing the Duval Ford service team with 5 stars.

August 09, 2022

I have taken my truck to them since bought new 4 years ago and enjoyed working with them More

by Henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2022 -

Duval Ford responded

Duval Ford appreciates your 5 star review and continued business with our service team. Service First brings customer satisfaction.

August 06, 2022

Ryan is very professional made sure my part was in before he set the appointment. Thank you Ryan More

by kevlsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Jordan
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Aug 08, 2022 -

Duval Ford responded

We are proud of every department at Duval Ford and appreciate your 5 star recognition kevlsr.

July 01, 2022

The whole process with my recall was easy and I had no hassles. The coordination of the free rental car was seemless. My experience and the technician (Michael) was awesome. More

by rfmcvay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
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June 21, 2022

They are my go to dealership for services and when I decide it might be time to purchase a new vehicle. Great team! More

by SGTDILLIGAF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Delgado
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Jun 22, 2022 -

Duval Ford responded

Thanks SGTDILLIGAF for selecting Duval Acura as your dealership of choice for sales and service. Love to hear your feedback.

June 20, 2022

The Service Department at Duval Ford is exceptional! Staff is very friendly and knowledgeable. W!e Love Duval Ford More

by Cathy/Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot name, but he was excellent!
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Jun 20, 2022 -

Duval Ford responded

Duval Ford on Cassat Avenue appreciates your 5 star recognition for our staff Cathy/Mel. They follow a rigorous education and training program to stay informed and provide the best customer service in North Florida.

June 11, 2022

The staff is very professional, every time I take my car for service I always get it back before the time they estimate. I had discounts must of the time. No complaints. More

by Rojito68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2022 -

Duval Ford responded

The Duval Ford Service First promise includes clear communications and great time management with every service visit. Thank you Rojito68 for your continued business.

June 04, 2022

The phone system does not work! I spent two days trying to set up a service appointment. I finally drove over to quick lane and then received excellent service. Justin Louque re More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Louque
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Jun 08, 2022 -

Duval Ford responded

Thank you Don for your feedback. Duval Ford had recently been experiencing problems with our phone systems and they are now corrected. Anytime you need us, please email sheila.mcfarland@duvalford.com.

May 31, 2022

This is by far the best dealership with exceptional customer service. The team in the service department goes above and beyond. More

by Cj_mcfarland2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Torbett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheila McFarland
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May 31, 2022 -

Duval Ford responded

Duval Ford appreciates your 5 star shoutout for the service department cj_mcfarland2017. The Duval Difference relies on great customer service from all our team members.

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