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Duval Ford - Service Center

Jacksonville, FL

5.0
558 Reviews
Call Service Center (904) 387-6541

558 Reviews of Duval Ford - Service Center

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October 29, 2022

Mark was great to work with. He did a great job keeping me informed and returned to me a clean vehicle that is running great. Just made a trip in it with no troubles. More

by JCaponis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Meade
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Oct 31, 2022 -

Duval Ford responded

Duval Ford is glad to hear you trip was a success. Thanks JCaponis for sharing your 5 star experience. Mark and the entire service team work diligently to provide clear communications. Complimentary car wash is offered with every service visit.

October 16, 2022

As always, Duval Ford did a great job servicing my vehicle in a professional and timely manner. More

by Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Loque
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Oct 18, 2022 -

Duval Ford responded

Thanks Jr for recognizing Duval Ford's customer service and time management with 5 stars.

October 12, 2022

Mark Meade was fantastic. Went above and beyond in getting my warranty work done so I could drive my truck on vacation. Everyone does a great job there. Thank you More

by sbowman792
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Meade
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Oct 14, 2022 -

Duval Ford responded

Thanks sbowman792 for sharing your 5 star experience with Mark and Duval Ford. Happy to hear your warranty work was done quickly to get you on vacation.

October 01, 2022

Thanks so much for getting me back on the road and for performing the service so quickly. More

by clay.hall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
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Oct 03, 2022 -

Duval Ford responded

Duval Ford appreciates your business clay.hall. Our Service First promise includes superior time management.

September 25, 2022

My service was phenomenal! !! Had my Ruby done in 45 mins, and so courteous and professional! She was clean, oil life reset, and ready for my trip to Ocala! More

by shinymouse1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My maintenance Rep
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Sep 26, 2022 -

Duval Ford responded

Glad our team at Duval Ford could take care of your vehicle in a timely fashion to get you out the door and on the way to Ocala shinymouse1.

September 22, 2022

When I made the appointment I was told it would take all day for the repairs, when I got to the dealer he said 1-1/2 hours. It only took 30 minutes. Good Job. More

by cst1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
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Sep 23, 2022 -

Duval Ford responded

A very nice surprise - our Service First promise at Duval Ford means your receive an honest experience with great communications and time management. Thanks cst1951 for sharing you 5 star experience.

September 09, 2022

Excellent service - they did what they said and followed through. I was completely satisfied with the service More

by gregsbradshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2022 -

Duval Ford responded

Great communication and follow-up are key to customer satisfaction. Thank you gregsbradshow for recognizing Duval Ford's service department with 5 stars.

September 09, 2022

My advisor was awesome and kept me informed through the process. Experience pays off with customers! More

by flyboi757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bafani
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Sep 12, 2022 -

Duval Ford responded

Thanks flyboi757 for sharing your 5 star experience with Allison. Duval Ford provides continuing education courses for our entire team so every one stays well informed on the latest news, trends and processes.

August 31, 2022

I came in with know appointment and they was booked up and said they could help me but it would be a long wait. So I left but service writer said text me if it didn't work out for me and it didn't so More

by poolegolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Fisher
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Sep 06, 2022 -

Duval Ford responded

Love to hear the service advisor was able to work you into the service schedule poolegolf. Great communications and time management are part of the Duval Ford Service First promise.

August 24, 2022

Mobile Service was on time. I like Mobile on Wheels. Thank You for the Service More

by glendaw651@yahoo.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Torbett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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