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557 Reviews of Duval Ford - Service Center
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June 15, 2012
Darlene was awesome! She talked me into buying a new 2013 Mustang GT while I was leaving the service department. I'm so glad that she did. I love my new car. Thanks Darlene!!! You rock! 2013 Mustang GT while I was leaving the service department. I'm so glad that she did. I love my new car. Thanks Darlene!!! You rock! More
by jaxdthompsonjr
June 03, 2012
Colby is awlays a wonderful help anytime i go to ford for service. The people are amazing the service is great and the prices are the best in town. I wont take my truck any where else for service and that sa service. The people are amazing the service is great and the prices are the best in town. I wont take my truck any where else for service and that says a lot!!!! More
by JustUs1231
Employees Worked With
Colby Clarke
May 23, 2012
Have had my 2011 F450 serviced on a regular basis. James Netherland always makes the visit fast, friendly and imformative as to my vehicle's needs. Brian Gray is an excellant service tech on my diesel truck Netherland always makes the visit fast, friendly and imformative as to my vehicle's needs. Brian Gray is an excellant service tech on my diesel truck. Always done right "the first time" Nothing but 5's for Duval Ford service team. Kim Roberts More
by baxley1
March 24, 2012
Everyone was very friendly and kept us informed as to what was done. The service department always does a great job and is very quick and efficient. what was done. The service department always does a great job and is very quick and efficient. More
by Alleykats95
Employees Worked With
Colby
March 13, 2012
Came in for my oil change and tire rotation. As always was greeted warmly and kept apprised of the work. Wait time was not to bad for mid-morning on a Saturday (1 1/5 hours) Great job as always! was greeted warmly and kept apprised of the work. Wait time was not to bad for mid-morning on a Saturday (1 1/5 hours) Great job as always! More
by JaneRJones
Employees Worked With
Colby
December 23, 2010
Dwyane, who is supposedly the go to guy for Super Duty trucks, was EXTREMELY rude to me, he talked to me like I was an idiot and like he knew all the answers. What was funny, was when it came to actually trucks, was EXTREMELY rude to me, he talked to me like I was an idiot and like he knew all the answers. What was funny, was when it came to actually knowing parts and stuff about the truck, he claimed he 'didn't know, and wasn't a mechanic' yet he expected me to do his job for him. He never spoke an ill word or gave my husband the attitude he gave me on the phone, which leads me to believe he has some superiority complex when it comes to women. He quoted me a price of $600+ dollars for a repair. I called a guy who isn't a 'Ford certified' tech and he did the SAME job for $160?? How is it possible they could be THAT far off? Then, not only did he fix it for $160, he actually found what the real problem was with the thing all in one day, somehow this 'Ford certified' top dollar guy couldn't find that in a week's worth of 'diagnosing'?! When I confronted Dwayne about it, he basically said 'ok, uh huh' totally brushing it under the rug. I made several attempts to contact Ed Roberts who is Dwayne's boss to tell him about the problem, and apparently customer service isn't in his job description cause he never found the time to call me back. I received a call from an employee, a very nice woman, who took my statement about the problem and assured me she would have Ed Roberts call me the next day. I still, 2 weeks later, have never heard from the guy. I called the tech who had done the repairs and he quoted me a price of around $250 for the repair of the actual problem. I miraculously, got a phone call from Dwayne a day later and he quoted me for the same job, around $80. Which leads me to believe one thing, his boss or someone higher than him told him to quote me cost of the part to 'please me and get rid of me'. They will turn around and file a seperate claim on the part along with labor and make back the money they lost. I ONLY brought my truck to Duval Ford because Dwayne told me it was still under warranty, then once it came to giving me a price, magically it no longer was. I know better than to take any vehicle to a dealership for customer paid repairs, they screw you on the price and the markup for their gifted techs is unwarranted. If you have a Super Duty and you MUST deal with Duval Ford's service dept...ask for someone other than their 'expert'. More
by flmama23
Employees Worked With
Dwayne
September 06, 2010
I own a Ford Edge with we purchased from this dealership. Two weeks ago we went back and purchased a Ford Ranger. On the Edge this dealershop went out of their way to FIND what I wanted on the car and got it Two weeks ago we went back and purchased a Ford Ranger. On the Edge this dealershop went out of their way to FIND what I wanted on the car and got it. On the Ranger, they once again went out of thier way to please my husband. I have used the service department for the Edge and I am very pleased with it. they have the vehicle ready when promised if not before. Superior dealer!!! More
by bluewhale405
Employees Worked With
David Siekierksi, Antonio, Daniel
