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559 Reviews of Duval Ford - Service Center
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March 15, 2013
Today I called three different Ford dealerships according to distance from my home to get some service for my truck. After telling each my problem, I was quoted a different price all over $50! Plus they sa to distance from my home to get some service for my truck. After telling each my problem, I was quoted a different price all over $50! Plus they said it would take an hour to fix it. When I called Duval Ford, they told me there would be NO CHARGE for this service and set me an appointment that day. :) When I arrived, immediately after entering the service department I was greeted by Cliff Oliveria! I told him about my appointment and why I was there. He told me it would be about 20 minutes and showed me where I could wait. Well, in 20 minutes my truck was done. He showed me everything I needed to know, no charge. I plan to do all my business with Duval Ford, even if it means driving further!! It is nice to see a company that still believes in old fashion values! Thank you Cliff for making this experience EASY for me! :) More
by Jojo32202
March 04, 2013
I brought my vehicle in for scheduled service and had the pleasure of having Sheila as my service advisor. Not only was she welcoming and friendly, I trusted her knowledge of the service I received. My veh pleasure of having Sheila as my service advisor. Not only was she welcoming and friendly, I trusted her knowledge of the service I received. My vehicle took a while as my service was extensive and Sheila continued to keep me posted on progress and made me feel very comfortable. I will continue to use Duval Ford for necessary service, and hope to continue to have Sheila as my service advisor! She is a real asset to your company!!! More
by hewittr
Employees Worked With
Sheila Mcfarland
December 08, 2012
We originally came to Duval Ford for service to our Ford Taurus Crossover. The service department was excellent. Justin was the person we dealt with, and he went over and beyond our expectations. We ende Taurus Crossover. The service department was excellent. Justin was the person we dealt with, and he went over and beyond our expectations. We ended up purchasing a car from Omar AlAzzawi. Our experience with him was excellent also. He stayed with us until 11:30 p.m. getting the paperwork done, explaining all the features of our new car and also setting up the sync and our cell phones. The finance dept. also stayed until we left. Overall, it was a wonderful experience, and we would travel the 5 1/2 hours back to Jacksonville to purchase our next vehicle. We own 6 Ford trucks now besides the car we just purchase. When it comes time to replace one of the trucks, we will definitely come back to Duval Ford. Great job and outstanding customer service!! More
by dlhartin
Employees Worked With
Dan Hodges
August 18, 2012
They are very friendly and very helpful. My vehicle was slightly damaged when I ran over a traffic cone and they put it back together along with my service at no additional charge. I have been there twice slightly damaged when I ran over a traffic cone and they put it back together along with my service at no additional charge. I have been there twice and both times my vehicle was washed and ready for me to pick up as agreed. It has been a long time since I have been this pleased with a vehicle and a dealership! More
by lynne.estes.9
Employees Worked With
JJ
August 02, 2012
Every time I bring in my vehicle for servicing, the staff is always very efficient and does everything they can to make your time there pleasant. Keep up the great work!! is always very efficient and does everything they can to make your time there pleasant. Keep up the great work!! More
by Alleykats95
Employees Worked With
Coach
August 02, 2012
First off you have this form online to schedule an appt. and to explain why you need service. I fill all this out thinking this would be great if they actually use the form... they didn't. I get to the deal and to explain why you need service. I fill all this out thinking this would be great if they actually use the form... they didn't. I get to the dealership and they have no idea why I am there. I have to give all of my information all over again. I leave my truck there for several hours to have them find out what is wrong with my four wheel drive. They call me and give me an estimate of $3500 to fix my truck. I was flabbergasted beyond belief... I said pack it up I am taking it home. I found a mechanic on lane Ave that specializes in four wheel drive repairs. Cost to fix my truck $650. Dude stay away from this dealer unless you are ready to put a.nice down payment on a new f250 king ranch for the Service manager! More
by mickyt25
Employees Worked With
shiela mcfarland
July 29, 2012
I scheduled this visit for a busted door handle and added in an oil change. The service I was given was fast and friendly and the employee I dealt with was efficient and knowledgeable about the service I req in an oil change. The service I was given was fast and friendly and the employee I dealt with was efficient and knowledgeable about the service I requested. I was also extremely surprized that the dealership didn't try to hard sell me on other services. They gave a brief recommendation on a service I may in on my next visit and left it at that. I will definitely use them again for my routine service. More
by croyalmiss
Employees Worked With
Service department.
July 03, 2012
I have delt with Duval Ford for over 15 years. My husband and I have purchased both new and used from the dealership. We have also have used the service department. We just purchased our 3rd car, a 2012 Ford and I have purchased both new and used from the dealership. We have also have used the service department. We just purchased our 3rd car, a 2012 Ford Escape. I am as pleased with this as I was and still am with our 2001 Ford F150. I would recommend my friends to them and I would purchase another car or truck from them. Thanks Susan Crawford I LOVE my new Escape. Sincerely, Mrs. Cherryl Otto More
by Charlie0210
Employees Worked With
