Duval Ford - Service Center

Above and Beyond Customer Service Heading home on I-95 from Cocoa Beach to Bluffton, SC, I had no air conditioning despite having it serviced two weeks prior to my trip. Just north of Heading home on I-95 from Cocoa Beach to Bluffton, SC, I had no air conditioning despite having it serviced two weeks prior to my trip. Just north of I-10 I smelled something burning and saw smoke coming from my engine and exhaust. I was able to get off the highway and called for a tow to the nearest Ford dealer, Duval Ford. I called ahead that I would be towed in. The assigned service manager wasn't able to great me but Sheila did and got things started. The intitial diagnosis of the problem turned into a series of mechanical failures. David Leon kept me informed of the issues and rising costs as the hours passed. Michael Brooks stayed late trying to solve the problem and get me back on the road. When it became apparent it was too late to get parts at first they mentioned taking me to a local hotel but since I had my dog they decided on giving me a loaner to get all the way home. When it was determined the vehicle was fully operative the next day David called and I was able to drive back to my ready to go car. David and Michael were very good in explaining what the additional problems were. I'm still trying to have the dealer who worked on the ac before my trip address the concerns brought to my attention. More

The appointment for my oil change was great. The service team helped me with all of my needs and were very prompt with my specific service. My family and I have done business with this dealership for years team helped me with all of my needs and were very prompt with my specific service. My family and I have done business with this dealership for years and I would definitely recommend others to do the same. More

I purchased my car (fusion) 4 years ago and have continued to take my car there for service. I live on the north side of town, no where near the dealership. I've never had a problem getting any serv continued to take my car there for service. I live on the north side of town, no where near the dealership. I've never had a problem getting any service done when needed. I would purchase another car there again! More

Good overall service - took longer than expected; however technician explained why when car was ready. Would be better customer service if technician had given an update while I was waiting. Waiting room cle technician explained why when car was ready. Would be better customer service if technician had given an update while I was waiting. Waiting room clean and will come back More

Sheila is great. She is very attentive. Young man in shop was saying the f word & I could hear it outside. Will sit inside next. was saying the f word & I could hear it outside. Will sit inside next. More

GREAT IN AND OUT QUICK SERVICE FOR A OIL CHANGE AND TIRE ROTATION. SHILA WAS VERY FIRENDLY AND EVERY ONE WAS COURTEOUS. I CALLED AT THE LAST MINUTE AND WAS ABLE TO GET IN. THAT WAS HELPFUL ROTATION. SHILA WAS VERY FIRENDLY AND EVERY ONE WAS COURTEOUS. I CALLED AT THE LAST MINUTE AND WAS ABLE TO GET IN. THAT WAS HELPFUL More

Enjoy my new 2013 ford focus. pleased with the service department with the check list they go by when servicing a vehicle and let the customer know if they find anything wrong with the vehicle. department with the check list they go by when servicing a vehicle and let the customer know if they find anything wrong with the vehicle. More

I went in for a scheduled oil change and the service was great. Natalie answered all my questions and got me in and out of there quick. great. Natalie answered all my questions and got me in and out of there quick. More

Good job Of service provided by duval ford; I'm always pleased with the service provided by this company without any doubt of their capabilities. always pleased with the service provided by this company without any doubt of their capabilities. More

Called Duval ford on 12-30-13 told them my AC unit was putting out hot air like the heater was on scheduled an appointment for 12-31-136 arrived at 8:00 A.M. vehicle was taken back rep reported to me that putting out hot air like the heater was on scheduled an appointment for 12-31-136 arrived at 8:00 A.M. vehicle was taken back rep reported to me that a switch and sensor was bad and part was in stock and would be replaced at no cost to me as it was under warranty . I have taken my Fusion in for oil changes and other scheduled services and have always been treated great. David in the service department is a pleasure to work with always keeps you informed what is going on and how long it should take. great job More