Duval Ford - Service Center

Great Service Visit This was my first ESP service on a CPO vehicle (purchased at a different dealership). DUVAL Ford continues to do an outstanding job, It was a great ex This was my first ESP service on a CPO vehicle (purchased at a different dealership). DUVAL Ford continues to do an outstanding job, It was a great experience. Quick and on time. More

Air Conditioning Problem>Hot Air Only My 2012 Fusion (16,000 miles approx.) stopped blowing cold air last Friday as well as turning the engine off at random times or not starting at all. My 2012 Fusion (16,000 miles approx.) stopped blowing cold air last Friday as well as turning the engine off at random times or not starting at all. I brought my car to Duval Ford on Monday and was seen immediately by Chris O'Neal. He was friendly, helpful and assured me the problem would be taken care of right off. I was called at 5p and Chris let me know that the car was being worked on and would call me as soon as it was completed. Tuesday morning I received a call letting me know that the air conditioning was repaired ..that an "air blender" was the problem...I picked the car up at noon and after driving 1/2 block the HOT AIR was blowing full force. Chris was quite surprised..I was too!...I needed my car and was offered a loaner...but opted to have Caesar drive me to Best Buy and then home...a GREAT service by a very nice young man...As it turned out the entire dial system was needed to be replaced. Chris O'Neal was helpful..professional and cared that all was done to repair the air system. The 2nd time was the charm and now can drive in comfort....No air in Florida is not an optimal way to drive... All in all I am very pleased with he final outcome. One concern...how would there be a missed diagnosis by a computer the first time?...Blame it on windows 8.1 I suspect...I will always buy from Duval Ford....Service is the most important part of the purchase..I could buy a car anywhere...the follow up service is what shows the integrity... Thanks to Chris O'Neal...Caesar...and Trina.....I fully recommend them all and I am super picky... More

service review The price quoted was right on the mark and everyone was very friendly. I will recommend Duval Ford to my friends and I already have. The price quoted was right on the mark and everyone was very friendly. I will recommend Duval Ford to my friends and I already have. More

Service with a smile David did a great job handling my scheduled service. I was in and out in no time. Car looked great. There was never a visit with Duval Ford that wa David did a great job handling my scheduled service. I was in and out in no time. Car looked great. There was never a visit with Duval Ford that was anything but friendly and professional. More

Treated Like Family I have always been impressed with the way I am treated at Duval Ford. I am treated like family every time I go there. It does not matter what I go the I have always been impressed with the way I am treated at Duval Ford. I am treated like family every time I go there. It does not matter what I go there for, service, or sales. Each employee treats me like I am actually a family member of theirs. I will not go anywhere else for any type of service. More

Warranty work on rear differential I brought my car to Duval Ford because I had previously used their helpful parts department. Jason from the Service department was extremely helpful a I brought my car to Duval Ford because I had previously used their helpful parts department. Jason from the Service department was extremely helpful and made sure everything was taken care of for me. I was issued a rental vehicle from Hertz and customer service there was excellent. I was told my Mustang would be finished in 3 days and received a ready-for-pickup call on day 2. The mechanic involved with differential repair was knowledgeable and very helpful. Overall my experience with Duval Ford could not have been better. Exactly the way a professional business should be! Recommend with highest level of confidence! More

Duval Difference Sheila was very helpful and accommodating. Guy's work is always the best and timely. They helped make an unsafe car safe again and for a terrific pric Sheila was very helpful and accommodating. Guy's work is always the best and timely. They helped make an unsafe car safe again and for a terrific price! More

Great job Sheila is a great service advisor for a Ohio State fan!...GO BLUE Keep up the good work Duval Ford. Looking forward to my next Ford F150 Sheila is a great service advisor for a Ohio State fan!...GO BLUE Keep up the good work Duval Ford. Looking forward to my next Ford F150 More

WHY I KEEP COMING BACK The main reason I keep coming back to this Dealership is the service writer Sheila makes you fill you are more than a sale, she takes time to talk The main reason I keep coming back to this Dealership is the service writer Sheila makes you fill you are more than a sale, she takes time to talk to people and not treat you like a number. She is very knowledgeable and will explain things to the person she is helping. More

Service at Duval Ford Staff was friendly and knowledgeable. Service was very quick. Would definitely have my vehicle serviced here again. Natalie suggested some additiona Staff was friendly and knowledgeable. Service was very quick. Would definitely have my vehicle serviced here again. Natalie suggested some additional services, but I did not feel she was pressuring me. More