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Duval Ford - Service Center

Jacksonville, FL

5.0
571 Reviews

571 Reviews of Duval Ford - Service Center

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July 16, 2023

The A/C was finally fixed right in my Expedition after several attempts in previous months. More

by anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay - Service Dept.
Jul 17, 2023 -

Duval Ford responded

Thanks Anthony for sharing your 5 star feedback. Duval Ford appreciates the opportunity to diagnose and repair your vehicle.

July 02, 2023

I was a Saturday morning walk-in and I received fast, friendly, and professional service without incident. Duval Ford service department is on of the best I have experienced especially when it comes to c More

by ToniaLWilliams22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think it was Joseph, maybe Jeff
Jul 05, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star feedback Tonia. It's always great to hear when our service time is on schedule and providing the best customer service.

June 29, 2023

Excellent service from Tammy! Friendly staff and wait time is minimal. I highly recommend for service. More

by Deb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tammy Milligan
June 29, 2023

I am very happy with the service I received at Duval Ford, I went in as a result of a screw that had stuck in the side wall of my tire. The service manager (Toelken Andy) told me that he would attempt t More

by galnd5
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Toelken Andy
June 28, 2023

Arlington area take a little extra time to come here instead of COGGIN because they really treat you like a person and I've been to Coggin and unless your there for a oil change your appointment means n More

by mustang2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Miller
June 22, 2023

Top notch Quick lane service department. Service advisor Andy explained everything involved with my 150,000 mile maintenance. The courtesy ride wasavailable as soon as I checked in. Andy con More

by dave110743
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Toelken
Jun 27, 2023 -

Duval Ford responded

The Duval Service First promise offers a complimentary multi-point inspection with every visit so the customer stays informed on the current and future health of your vehicle. Thanks dave110743 for providing Duval Ford with the 5 stars.

June 22, 2023

My service agent, Allison, is always very helpful. Much better than Coggin Ford. Thank you. More

by Aaron_paller
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Allison
Jun 27, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star market comparison Aaron. Allison is a wonderful advocate for our Duval Service First commitment.

June 20, 2023

Great service experience every time! Thanks Richard and the entire team for outstanding customer service More

by victor
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
RJ the service manager
Jun 21, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 stars and continued business Victor. The Duval Service First commitment strives for 100% customer satisfaction.

June 14, 2023

Best service in Jacksonville Florida by far these guys go above and beyond to make sure that you are completely satisfied More

by Woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Ulsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Jordan, Richard Tackett
Jun 16, 2023 -

Duval Ford responded

100% Customer Satisfaction is our goal. Duval Ford appreciates your 5 star feedback for our entire service department.

June 10, 2023

Everyone is always friendly and my service is always wonderful! I appreciate that they keep my service within the time frame they say my service will be completed. More

by nola-jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Duval Ford responded

We follow our Duval Service First commitment with great customer service and time management Nola-Jones. Duval Ford appreciates your 5 star review.

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