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Duval Ford - Service Center

Jacksonville, FL

5.0
558 Reviews
Call Service Center (904) 387-6541

558 Reviews of Duval Ford - Service Center

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April 23, 2023

Always treat me great. Service Manager Sheila is the best! Mr. Rhode is excellent also! More

by C Brannan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager Sheila McFarland
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Apr 24, 2023 -

Duval Ford responded

Thanks C Brannon for the 5 star review recognizing Sheila, John and the entire service department of Duval Ford. The Duval Service First promise aims for the best customer service in North Florida.

April 10, 2023

The valet service was awesome, great service as I am very busy and have trouble finding time to get my car to the dealership. More

by PMARKIEWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2023 -

Duval Ford responded

Thanks PMARKIEWICZ for sharing your 5 star experience with the Duval Ford pick-up and delivery option. We want to make all your car needs as easy a possible.

March 29, 2023

I’ve been coming here for almost 40 years. I’ve mostly have had good experiences. There have been a few not good experiences. More

by ccook56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Duval Ford responded

Thanks ccook56 for your almost 40 year commitment to Duval Ford. We work diligently every day to provide the best customer service in North Florida.

February 22, 2023

I had a bad experience at the dealership detail shop and Duval Ford was quick to correct the problem. I was setup with an at home detail service which did an outstanding job. I’m happy that Duval Ford went More

by Kidvegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Duval Ford responded

Issues may happen, what is more important is how you handle the issue. Thanks for sharing your 5 star experience with Duval Ford making things right for you Kidvegas.

February 10, 2023

The service team at Duval Ford Commercial Solutions have hit another home run! My service was done on time and at the quoted price. I am glad they have my back. Thank you all, so very much. I will be back. More

by Pops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Davis, Chris Pace
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Feb 13, 2023 -

Duval Ford responded

The Duval Commercial Vehicle Solutions team is an integral part of the success of Duval Ford's service reputation. Thanks Pops for sharing your 5 star experience.

January 29, 2023

I was treated as though I was the only customer in the service department and they took exceptional care of my vehicle. The service representative(s) were courteous and professional. Keep up the excelle More

by vignola, david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Duval Ford responded

The Duval Ford Service First promise focuses on customer satisfaction and clear communications. Thanks David for the 5 star review.

December 27, 2022

Good communication worked to try to save me money. Mark Rogers good job well done. More

by geefrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
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Dec 30, 2022 -

Duval Ford responded

Duval Ford's Service First promise includes clear communication and attention to details. Thanks geefrancis for the 5 star recognition for Mark and the entire service team.

November 24, 2022

Everything was great. Christian did an excellent job!! I will definitely recommend Duval Ford to friends and family!! More

by Jay0410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Nov 28, 2022 -

Duval Ford responded

Duval Ford appreciates your 5 star recommendation for our service department Jay0410.

November 14, 2022

Very happy with Allison and the service I received on my truck at duval ford. More

by tripp.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
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Nov 14, 2022 -

Duval Ford responded

Duval Ford loves to hear about your 5 star experience with our service team Tripp. Allison is a great advocate for our Service First commitment to our guests.

November 05, 2022

Very nice personnel always willing to help me when I can’t get to the dealership to drop off my truck. More

by Soupie21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Duval Ford responded

Thanks for sharing your 5 star input for our mobile and pickup/delivery service Soupie21. Duval Ford puts Service First at the dealership, online and in your driveway.

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